Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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ControlUp Community Radio: The Premier Podcast for IT Insights and Innovations. Join your host, Douglas Brown, as he engages with the leading minds in the realm of End-User Computing (EUC), Digital Employee Experience (DEX), and the broader desktop computing landscape. Delve into candid conversations that unveil the pulse of the technology world—without any preset script. Our guests, ranging from industry pioneers to key players, share their invaluable experiences, providing you with actiona ...
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Eugenia and Jeff talk to Chris about the ControlUp Innovation Guild. The ControlUp Innovation Guild podcast offers a dynamic and insightful look into the fast-paced world of IT innovation. Hosted by members of the Guild and featuring conversations with industry experts and community leaders, each episode delves into the development and application …
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Deep Dive into ControlUp's Disk Monitor
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20:45In this episode of the "ControlUp" podcast, hosts Jeff and Eugenia introduce and discuss ControlUp's new Disk Monitor tool with its creator, Chris Twiest. The Disk Monitor is designed to track all read and write activity on hard drives, providing valuable insights into disk usage. Chris explains that the Disk Monitor was initially developed to addr…
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Extending Support for Microsoft Intune
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9:44This episode of the "Upload with Control Up" podcast features Eugenia and Jeff discussing the integration of Intune with ControlUp for compliance. The podcast explains that ControlUp provides real-time analysis, troubleshooting, and remediation, which is especially valuable to customers using Intune. While Intune is excellent for application and OS…
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Episode #20 - Conversation with Ryan Mangan, Founder of EfficientEther
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31:30Tune in to Episode #20 of ControlUp Community Radio, where host Douglas Brown welcomes Ryan Mangan, founder of EfficientEther, a cutting-edge platform dedicated to optimizing cloud costs through AI technology. With nearly 20 years of expertise in user computing, Ryan brings deep insights from his extensive work with RDS, VMware, and Azure Virtual D…
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Demystifying Amazon Workspaces with ControlUp
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20:59In this episode of The Upload with ControlUp, Jeff and Eugenia dive into the world of Amazon Workspaces—breaking down the different types (personal, pooled, core, and AppStream), and how ControlUp enhances visibility, manageability, and user experience across them. From shared responsibility models to peripheral frustrations and endpoint diagnostic…
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Episode #19 - Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp
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35:44Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences. Beau emphasizes the value of a "customer-obse…
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Episode #18 - Conversation with Daniel Wedel, CEO and a Sr Consultant at Wedel IT
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1:05:14Tune in to Episode #18 of ControlUp Community Radio, where host Douglas Brown welcomes Daniel Wedel, CEO and Senior Consultant at Wedel IT. Daniel brings over 20 years of experience in End-User Computing (EUC) and shares his insights on the industry's evolution, emphasizing significant improvements in reliability, management, and technology complex…
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his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard…
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Maximize the Power of Alerts and Notifications
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16:20In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooti…
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In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment. Real-time troubleshooting and remediation for Microsoft Intune End-to-end visibility for AVD and Windows 365 Get control over your Windows 10 to Windows 11 Migrations Make Microsoft Teams as reliable as a landline Be alerted when…
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ControlUp for Web and SaaS Applications
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23:42In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid wor…
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Welcome to the Future of Contact Centers!
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15:19In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies tha…
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In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, pr…
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Advanced Agent Deployment Options for Edge DX
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15:31
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15:31In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent…
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Episode #17 – In Conversation with Cláudio Rodrigues, Imagineer
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1:07:56Tune in for Episode #17 of ControlUp Community Radio, where host Douglas Brown engages with Cláudio Rodrigues, an end-user computing (EUC) pioneer with over 25 years of experience. Cláudio has shaped the industry through his work with companies worldwide, helping to define strategies that impact millions of users today. In this episode, Cláudio sha…
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Spooky Myths About Supporting Any Desktop, Any Device, Anywhere
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32:22In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is…
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Episode #16 - 1st Year Recap with Jed Ayres, CEO of ControlUp
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42:51In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm. In this insightful conversation, Jed shares his key learnings, surprises, and favorite memories from the past year. The discussion dives into tool consolidation, automation success stories,…
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Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.…
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What are customers talking about
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23:22Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.על ידי Eugenia Schipelliti | Jeff Johnson
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Episode #15 - A Conversation with Antony Awaida & Andy Tynes of Apporto
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41:45Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto's growth, its leadership in the education sector, and plans to expand into other industries. They discuss Ap…
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Episode #14 - A Conversation with Benny Tritsch, EUCScore.com
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53:16Join us for Episode #14 of ControlUp Community Radio, where host Douglas Brown sits down with the renowned Dr. Bernhard Tritsch, also known as "Benny." As a CTP, MVP, vEXPERT, NGCA, VIPP, and leading expert in virtualization and end-user computing, Benny's insights are exclusive. In this episode, he shares the inspiration behind creating the EUCSco…
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ControlUp support for Amazon WorkSpaces
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18:11In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.על ידי Eugenia Schipelliti | Jeff Johnson
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Edge DX, what can it do, and where to start!
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26:10Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin fi…
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As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.על ידי Eugenia Schipelliti | Jeff Johnson
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ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be acco…
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Episode #13 – Conversation with Trey Baumgardner, ControlUp
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37:55Join us for Episode #13 of ControlUp Community Radio, where host Douglas Brown talks with Trey Baumgardner, Enterprise Relationship Manager at ControlUp. With a rich history that spans roles at Citrix, AppSense, and IGEL, Trey has navigated the tech landscape remarkably, transitioning from technical roles to sales easily. In this episode, Trey shar…
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ControlUp and Windows 11 Readiness
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26:31Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 🔍 Key Benefits: Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption. Real-Time Monitoring: Gain…
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Episode #12 – Conversation with Niels Kok, Microsoft MVP
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47:54Join us for Episode #12 of ControlUp Community Radio, where host Douglas Brown sits down with Niels Kok, a Microsoft MVP with over 12 years of experience in Microsoft Cloud solutions. In this episode, Niels shares his insights into the evolving IT landscape and how automation fits. As a freelancer, Niels brings a unique perspective and valuable ins…
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Episode #11 - Conversation with Chris Marks, Principal Outbound Product Manager at Parallels
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54:20Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC (End-User Computing), exploring what it means for the industry and for Parallels. They discuss Chris' unique role at Parallels,…
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Episode #10 - Conversation with Yoni Avital, Co-founder and COO of ControlUp
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45:33Join us in Episode #10 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Yoni Avital, the Co-founder and COO of ControlUp. Yoni and Douglas discuss the exciting changes at ControlUp, the evolving DEX market, and innovations on the horizon. They delve into the strategic vision driving ControlUp's growth and how the company is se…
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Episode #9 - Conversation with Simon Townsend, ControlUp Field CTO - Part 2
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55:35Join us in Episode #9 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Simon Townsend, the Field CTO of ControlUp. In this insightful episode, Simon shares his journey over the past six months since his first day on the job, offering a fascinating look into his daily responsibilities and the evolving landscape of the EUC marke…
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What's new with ControlUp for physical endpoints
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23:44Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.על ידי Eugenia Schipelliti | Jeff Johnson
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Episode #8 - A Conversation with Guy Leech, CTP, MVP, & VIPP
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1:08:08Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP. In this engaging episode, Guy shares his extensive experience and insights on the role of scripting in EUC (End-User Computing) and ControlUp, along with his thoughts on how AI will disrupt the industry. With h…
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ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.על ידי Eugenia Schipelliti | Jeff Johnson
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Episode #7 - Conversation with Ryan Ververs-Bijkerk & Eltjo van Gulik from Go-EUC.com
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57:54In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA. The …
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When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queu…
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Episode #6 - Day 1 with Simon Townsend, ControlUp Field CTO
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53:32Join us in this exciting episode of ControlUp Community Radio, where our host, Douglas Brown, talks with Simon Townsend, the newly appointed Field CTO of ControlUp. It's Simon's first day in his new role, and Douglas delves deep into Simon's reasons for joining, his vision for the role of a Field CTO, and his insightful perspectives on the current …
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Episode #5 - Conversation with Steve Greenberg, Thin Client Computing
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1:02:43In the fifth episode of the ControlUp Community Radio podcast, we are thrilled to welcome Steve Greenberg, the founder of Thin Client Computing, Citrix CTP Fellow, and creator of the EUC Unplugged conference. Join us for an engaging conversation about the End-User Computing (EUC) market, exploring its past, present, and future. Steve also delves in…
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Episode #4 - Conversation with Andrew Wood, ControlUp Product Manager
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1:21:41In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the ev…
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Episode #3 - Conversation with E2EVC Founder, Alex Cooper
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1:14:10In the third installment of ControlUp Community Radio, we're excited to feature Alex Cooper, the mastermind behind the groundbreaking EUC conference, PubForum/E2EVC. As a distinguished CTP Fellow, Alex brings a wealth of knowledge and experience. This episode, hosted by Douglas Brown, delves into the creation and evolution of E2EVC. Douglas and Ale…
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Episode #2 - Conversation with Legendary Former CEO, Citrix, Mark Templeton
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1:35:51In this engaging second episode, Douglas Brown sits down with the iconic Mark Templeton, former CEO of Citrix and currently the Chairman of the Board at WorkSpot. Douglas and Mark embark on a journey through the evolution of virtual workplaces, discussing the visionary steps Citrix took under Mark's leadership and how these innovations have shaped …
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Episode #1 - Conversation with Jed Ayres, CEO at ControlUp
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54:21Welcome to the first episode of ControlUp Community Radio. In this episode, we are happy to have Jed Ayres, CEO of ControlUp, with us to discuss his vision for the future of ControlUp. In this podcast, we discuss the following: What did Jed learn from IGEL that will help him at ControlUp? What does DEX mean to Jed and ControlUp? Is ControlUp DEX to…
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Unified Comms monitoring with a live caller dashboard
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9:46Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.על ידי Eugenia Schipelliti | Jeff Johnson
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ControlUp Free Tools for Desktop Troubleshooting
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14:04At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses. Fix Problems Faster Rapidly resolve desktop, network, and application issues for up to 50 VI…
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ControlUp at VMware Explore 2023
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13:32In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.על ידי Eugenia Schipelliti | Jeff Johnson
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Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)על ידי Eugenia Schipelliti | Jeff Johnson
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ControlUp Digital Employee Experience
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9:53This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.על ידי Eugenia Schipelliti | Jeff Johnson
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Fewer support tickets, closed faster, a better desktop experience now!
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10:53In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.על ידי Eugenia Schipelliti | Jeff Johnson
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Microsoft Intune and ControlUp Edge DX
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6:38Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX.על ידי Eugenia Schipelliti | Jeff Johnson
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Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology compan…
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