הפודקאסטים הטובים ביותר ב-FlossNYC (2024)

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023: Here's a Hiring Hack! 5:02

5+ y ago5:02

5:02

We've been out of town for a while dealing with some family stuff, but we're back! Last time we talked, we were looking to hire a billing coordinator. Good news! We did it! Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD LIE about their dental experience. It was crazy, we'd g…

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022: To Hire or Not to Hire... 3:12

5+ y ago3:12

3:12

Last week, someone referred an associate dentist to us. But we didn't need another dentist at our practice, at least not yet. But Ragini decided to meet her and feel her out. Turns out she was great! She's a couple years out of school, has real compassion and might be a great culture fit at FlossNYC.As we talked about it more, we realized that we h…

1
021: Our New Patient Count is Down! 2:47

5+ y ago2:47

2:47

As we've mentioned, we cancelled all our DMO insurance plans because the reimbursement rate was too low for us. So the terminations will be going into effect soon and we've been informing our patients through an automated campaign to allow them to click a button and update their records. It's a great way to make the process less manual. That's the …

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020: The Power of Canceling the Day! 4:25

5+ y ago4:25

4:25

So Ragini and I were excited to be invited to an exclusive rooftop dinner party in Brooklyn. Farm to table, tour of the gardens - all that stuff. A no brainer, right? So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror... Actually, it wasn't that hard. We decided to go.Auto…

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019: I Let TWO People Down This Week! 6:05

5+ y ago6:05

6:05

I let TWO people down this week! And while I hate disappointing people, it was instructive and also helped me clarify my thoughts around being disagreeable and what it really means. Being agreeable all the time means you are putting others' before yourself. Nothing wrong with that - in the SHORT TERM. But if you're doing that ALL the time, then you…

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018: Certainty is a LIE! 7:57

5+ y ago7:57

7:57

Certainty is something we're all looking for. But the truth is - it DOES NOT EXIST. It's just a lie we tell ourselves based on prior experiences. For future situations, we can NEVER be certain. That's what makes being an entrepreneur so scary. And things that are scary can paralyze you from learning more and realizing real opportunity. Once you see…

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017: Fears, Fragility and My Free Consulting Offer 8:53

5+ y ago8:53

8:53

There's only a few days left for our 20% off promotion. Definitely take advantage if you're interested!August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min consult with me to talk about your fears or next step…

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016: Organizational Debt Exists! 4:14

5+ y ago4:14

4:14

I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good pr…

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015: A Dental Practice is NOT a Life Goal! 3:29

5+ y ago3:29

3:29

What are some of your life goals? Is owning a practice one of them? Because if so, let me STOP YOU RIGHT THERE. A practice is NOT a life goal. It's an ENABLER for your REAL life goals. For instance, maybe you want to travel 4 times a year, or pay off all your debt, or see your family more...Once you set your goals and reduce them to the smallest pa…

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014: 2018 Practice Blueprint Soft Launch! 4:15

5+ y ago4:15

4:15

Due to our emergency last week, we had to be out of the office and we let our staff steer the ship for the week. We were pretty nervous about it, but they did a killer job! They provided care for our patients, generated revenue, collected payments and we were able to focus on ourselves.It also made us realize how much Practice Ownership provides ou…

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013: Need Your Advice on Referral Gifts 3:15

5+ y ago3:15

3:15

We're looking at options for a patient referral gift especially since we've just started our membership plan. We used to give out the best brownies in the world, but we wanted to see if there was something that would have more wow factor...Does your office give any kind of referral gifts or even thank yous? I'd love to hear what's working.…

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012: Personal Tragedy and the Support of your Team 1:48

5+ y ago1:48

1:48

Short episode: Personal tragedy struck this week and we weren't able to go into the office. Luckily, our team picked up everything. They were able to keep treating our patients and keep the office running smoothly with minimal intervention. I've never been prouder of what we've built.

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011: You Definitely Can't Be ANYTHING You Want To Be 7:08

6y ago7:08

7:08

It's easy to think you can just be anything you want to be. But I call BULLSHIT. You're a CERTAIN kind of person. You can improve certain skills with practice, but you don't have infinite potential. Rather than thinking you can do anything or be anyone, try being a little creative and hack the system. I share one of my biggest personal weaknesses a…

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010: Updates Galore! 8:10

6y ago8:10

8:10

I wanted to give a few updates that relate to previous episodes and some new developments. In this episode, I cover our new receptionist, the FlossClub membership plan we're offering to our patients, more info on how we dropped the DMO plans, how we found out our fees were too low, and a new segment, where I share something I learned last week.Epis…

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009: Our New Dental Membership Plan 9:12

6y ago9:12

9:12

Our Dental Membership plan is almost ready for launch and we wanted to share some insight into why we did it and how it works.The main reason we felt we needed to create this was because we were getting inundated with patients who had DMO insurance. This was problematic because they ended up taking so many slots in our already packed schedule. This…

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008: We're in Interview Hell! 6:11

6y ago6:11

6:11

So it's been a crazy week of ad placing and interview scheduling in an attempt to replace our receptionist that just quit on us. The good news: the prospects have been surprisingly good and we were able to find some seemingly qualified candidates in the first round of interviews. Typically, we post the ad, do a phone interview, and then do a workin…

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007: Our Receptionist Quit! 6:47

6y ago6:47

6:47

On Monday, our receptionist quit and gave us two weeks.And this after we talked to him and told him we need MORE than two weeks. While he's not required to give us more, it really put us in a bind and pissed us off. We're implementing a lot of changes right now so stability was key for the summer. Ragini and I talk about our frustrations as we driv…

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006: "Do The Actual Thing" 7:27

6y ago7:27

7:27

It's pretty remarkable. Every few months I get stuck when I'm working on my projects. I'm moving along and then BAM - I lose my motivation. Sometimes the work gets complicated or convoluted. Sometimes it requires too much creative energy. All I know is, it happens regularly. And it's annoying as hell. I love learning about psychology, so I started …

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005: Reduce the Fraction! 4:38

6y ago4:38

4:38

What does the invention of windshield wipers have to do with trying to solve our DMO plan problems?NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the WRONG problem. We did that at the practice when we were trying to figure out how to handle the low rei…

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004: Update The Weak Links 5:46

6y ago5:46

5:46

Often when we're trying to motivate or train our staff, we focus on the best performer. But running a practice is a team sport rather than an individual one. You need all your employees performing well because no ONE employee is going to seal the win. Worse still is that bad performers have more impact on your business than the good ones, so focus …

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003: Flipping the Script on Staff Meetings 3:55

6y ago3:55

3:55

You know when you read advice that preaches and makes it seem like if you follow their advice, you'll win at life?I hate that. The world is NOT so simple. And advice is NOT easily transferrable from business to business. You have to customize it and tweak it to make it fit for your specific situation. Recently, I read advice on how to run a staff m…

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002: Buying Our 2nd Practice 26:22

6y ago26:22

26:22

So like I said in the first episode, this last year was pretty busy - one of the big happenings was that we bought a second practice. In this episode, Ragini joins me and we talk about the process we went through from meeting the seller, working out the details and some of the elements involved in the transition. Episode Show Notes: 00:26 - How we …

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001: FlossBites Intro and Where We've Been! 2:27

6y ago2:27

2:27

After taking some time off from our blog, we're back in a new video/podcast format called FlossBites where we'll share bite-sized nuggets of info and cover our challenges, proposed soutions and whether they're working or not. So what's happened in the past year? • Spoiler Alert: We just bought another practice and absorbed it into ours • We're plan…

פודקאסטים ששווה להאזין

פודקאסטים בנושא FlossNYC

פודקאסטים ששווה להאזין

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FlossBites: Behind the Scenes of FlossNYC

Moki Goyal

1
023: Here's a Hiring Hack! 5:02

1
022: To Hire or Not to Hire... 3:12

1
021: Our New Patient Count is Down! 2:47

1
020: The Power of Canceling the Day! 4:25

1
019: I Let TWO People Down This Week! 6:05

1
018: Certainty is a LIE! 7:57

1
017: Fears, Fragility and My Free Consulting Offer 8:53

1
016: Organizational Debt Exists! 4:14

1
015: A Dental Practice is NOT a Life Goal! 3:29

1
014: 2018 Practice Blueprint Soft Launch! 4:15

1
013: Need Your Advice on Referral Gifts 3:15

1
012: Personal Tragedy and the Support of your Team 1:48

1
011: You Definitely Can't Be ANYTHING You Want To Be 7:08

1
010: Updates Galore! 8:10

1
009: Our New Dental Membership Plan 9:12

1
008: We're in Interview Hell! 6:11

1
007: Our Receptionist Quit! 6:47

1
006: "Do The Actual Thing" 7:27

1
005: Reduce the Fraction! 4:38

1
004: Update The Weak Links 5:46

1
003: Flipping the Script on Staff Meetings 3:55

1
002: Buying Our 2nd Practice 26:22

1
001: FlossBites Intro and Where We've Been! 2:27

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