Inside Automotive is a groundbreaking show that offers a captivating blend of dealership news, automotive retailing best practices, and cutting-edge industry insights from top executives and analysts. Featuring trailblazing industry insiders, this show offers a comprehensive look into the latest happenings within dealerships, highlighting key trends and developments. Through interviews with successful dealers, expert analysis, and practical advice, viewers gain valuable knowledge on implemen ...
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The Executive Profile is a podcast from CBT News featuring in-depth interviews with the most influential leaders in the retail automotive industry. In each episode, you'll hear from top car dealership executives, auto group CEOs, and industry innovators as they share how they got their start, key career milestones, leadership insights, and the obstacles they’ve faced along the way. If you're looking to learn from the people shaping the future of automotive retail, this show delivers real sto ...
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How tax credits expiring reshaped EV demand, dealer strategy, and what’s next for affordability
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15:06We sit down with dealer-owner and NADA board member Jeff Aiosa to unpack how expiring EV tax credits, shifting production, and affordability pressures are reshaping demand. We dig into used EV values, plug‑in hybrids as a bridge, and a realistic road to price and range parity. • leasing demand cliff after 45W credit ends • used EV depreciation driv…
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How Dealers Win Q4 with Fixed Ops, Omnichannel, and Fewer Vendors
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24:56על ידי Jim Fitzpatrick
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Younger buyers are losing trust in F&I—here’s how dealers can earn it again
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10:11We break down the 2025 F&I Shopper Study with CDK’s Jason Swiech and unpack why satisfaction slipped, where trust is strained, and what practical changes restore momentum at the end of the deal. We share clear steps to pull F&I forward, reduce overwhelm, balance digital with paper, and modernize staffing without losing expertise. • headline finding…
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What's Your Dealership Worth? The AI Revolution in Automotive Valuations
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16:33Dave Cantin, Chairman and CEO of the Dave Cantin Group, shares his expert insights on the current state of automotive M&A and how dealerships are approaching acquisitions in today's market. The conversation reveals how consolidation has evolved from quantity to quality, with buyers becoming increasingly strategic about which dealerships to acquire …
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Cox Automotive commissioned a white paper with Perficient that reveals startling insights about automotive marketing measurement and the massive blind spots most dealers face when evaluating marketing effectiveness. • Research shows car buyers engage with 62 touchpoints before purchase, yet most dealers only track first or last touch • 92% of the c…
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Claremont Toyota's Recipe for 12,000+ Annual Sales
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19:22Brad Pringle, General Manager of Claremont Toyota, shares how his dealership will sell 12,600 vehicles generating $570 million in revenue this year despite market challenges in Southern California. • Business is moving in the right direction with projected 10-11% year-over-year growth • Southern California market experienced disruption from tariff …
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Defending the Franchise: Ted Smith on State Dealer Associations
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22:14State dealer associations defend dealers' rights daily by monitoring industry trends, anticipating challenges, and initiating protective measures before dealers even realize they're needed. Ted Smith, President of Florida Automobile Dealers Association, explains how trade associations provide crucial support to dealers who are too busy running thei…
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Andy Gelcher Reveals How Chevrolet Dealers Are Thriving Despite Market Headwinds
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15:23Chevrolet National Dealer Council Chairman Andy Gelcher discusses how dealerships are navigating today's challenging automotive landscape while maintaining strong performance. Despite uncertainty around EV tax credits and shifting consumer preferences, Mohawk Chevrolet has increased new car sales by nearly 40% and used car sales by nearly 30% compa…
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The Pohanka Legacy: A Century of Automotive Excellence
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50:53
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50:53Geoffrey Pohanka shares the remarkable story of Pohanka Automotive Group, founded by his grandfather in 1919 and now spanning 22 dealerships across three states. He reveals how the company's focus on service excellence helped them survive the Great Depression and World War II when many dealerships failed. • Third-generation dealer whose grandfather…
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Navigating Auto Industry Headwinds While Expanding Dealerships
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23:31Jim Keffer, CEO of Keffer Auto Group, shares how his organization continues expanding through acquisitions while navigating industry challenges by focusing on equity partnerships with talented operators. • New acquisition of a Chevrolet dealership in Minnesota demonstrates their growth strategy despite retail headwinds • Keffer's unique business mo…
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Your Dealership Loses Money Every Time Payment Quotes Change
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14:01
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14:01Pete MacInnis, CEO of eLEND Solutions, reveals shocking data about payment accuracy in auto retail and the significant financial impact on dealerships when quotes don't match approvals. • Only 1.6% of all credit applications are approved exactly as submitted by dealers • Average payment on approvals is $32 higher than quoted on new cars, $36 higher…
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Jack Hollis believes the automotive industry thrives when we focus on service, not sales.
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24:57Jack Hollis joins Accrual Equity Partners as managing partner after 33 years at Toyota, partnering with founders Brady Schmidt and Jacob Tilzer to create a multi-faceted automotive investment firm. Their company spans dealerships, collision centers, aftermarket repair, and M&A services with a unique approach focused on creating value through servic…
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Kelly Loeffler on Supporting America's 34 Million Small Businesses
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15:10Kelly Loeffler, SBA Administrator and former US Senator from Georgia, shares insights on how the administration is supporting America's 34 million small businesses and creating an environment for economic growth and innovation. • SBA supports small businesses through access to capital, business counseling, government contracting opportunities, and …
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Navigating Auto Industry Challenges: A Conversation with Doug Eroh of Longo Toyota
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13:00Doug Eroh, president and GM of Longo Toyota, reveals how the world's largest Toyota dealership is navigating industry challenges while maintaining strong sales growth. He breaks down the impact of EV tax credit changes, shifting consumer preferences toward hybrids, and the effects of tariffs on automotive retail in this detailed conversation about …
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Profit Over Volume: Why Discipline Matters in Today's Car Market
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21:55Kevin Tynan, Director of Research at the Presidio Group, discusses the auto industry's shift from chasing market share to maintaining pricing power and margin integrity. This new discipline among manufacturers creates a healthier market environment with controlled production levels and stronger profitability despite lower sales volumes. • June sale…
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The Zeigler Legacy: Building an Automotive Empire
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48:51Aaron Zeigler has transformed his family's single dealership into a nationally recognized automotive powerhouse with 41 locations and 88 franchises across four states while fostering an exceptional workplace culture with remarkably low turnover. • The Ferrari dealership in Lake Forest is one of the largest in the country, spanning 70,000 square fee…
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Leading with Purpose: The Jane Vaden Thacher Story
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39:34Jane Vaden Thacher didn't expect to follow in her father's footsteps. Her primary goal after high school was to escape Savannah and the family name plastered across vehicles throughout the city. But thirty years after returning to the business her father started in 1968, Jane has transformed Vaden Automotive Group into a powerhouse representing Che…
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Beyond the Dealership: How Family Values Drive Business Growth
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35:14Mario Murgado shares his remarkable journey from Cuban immigrant arriving in America at age four to building a 24-dealership automotive empire across three states. His story reveals how passion for cars, commitment to exceptional customer experiences, and innovative business practices created one of the most successful dealership groups in the coun…
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Car Dealer by Day, Racing Champion by Night: Ben Keating Defies All Limits
1:12:02
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1:12:02The journey from washing cars to building a 31-dealership empire and winning the prestigious 24 Hours of Le Mans isn't one traveled by many, but Ben Keating has navigated this extraordinary path with unwavering determination and a competitive spirit that defies conventional limits. In this revealing Executive Profile, Ben Keating shares the remarka…
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The Dealer Partner Model That Keeps Joe Serra Sleeping Soundly
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45:33
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45:33What happens when you build an automotive empire by actually giving up control? The remarkable 50-year journey of Serra Automotive provides a masterclass in trust-based leadership that challenges conventional wisdom about running dealerships. Chairman Joe Serra and President/CEO Matt Serra have cultivated something extraordinary: the 12th ranked au…
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From Family Dealership to Automotive Empire: Ernie Bach Jr's Journey
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1:07:52Ernie Bach Jr. opens the doors to his private estate, offering a rare glimpse into the life of an automotive maverick who transformed his grandfather's humble repair shop into Subaru of New England, one of just four remaining auto distributorships in America. The sprawling 7.9-acre property houses not only his family home but an extraordinary car s…
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Cars and Compassion: The Troy Duhon Story
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48:39When Hurricane Katrina submerged everything Troy Duhon had built at age 39, he made a life-altering promise: "Lord, if you get me through this, the rest of my career will be giving back." That watershed moment transformed a successful car dealer into one of America's most impactful automotive philanthropists. Troy takes us behind the scenes of his …
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Breaking Down the California EV Mandate Block with NADA CEO Mike Stanton
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15:30The auto industry secures a significant win with the signing of resolutions to block California's EV mandate, representing a victory for dealers, manufacturers, and consumers by restoring choice in the marketplace. • NADA CEO Mike Stanton describes the policy shift as "a win for industry, consumers, our country, and common sense" • The blocking of …
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Rita Case carries forward a legendary automotive dynasty while breaking new ground.
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34:45Rita Case's remarkable journey from selling the first Honda car in America to leading one of the nation's most successful dealership groups offers a masterclass in automotive entrepreneurship and resilience. Following her husband Rick's passing in 2020, Rita has continued to build upon their shared legacy while charting her own course as a pioneeri…
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Stop Templating, Start Selling: The Human Touch Your Dealership Needs
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22:20April Simmons, Corporate Internet and Marketing Director at Horn Auto Group, reveals how dealerships are missing opportunities by failing to properly handle internet leads and phone calls. We explore why many dealerships have lost the fundamental communication skills needed to convert digital leads into sales. • Most dealerships have recognized the…
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She Refused to Sell and Built an Empire Instead: Carina Diehl's Dealership Journey
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40:38
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40:38The remarkable journey of Carina Diehl from grief-stricken widow to powerful automotive industry leader exemplifies resilience in its purest form. After tragically losing her husband Matt at just 46 years old, Carina faced a pivotal decision: sell their single dealership or step into an unfamiliar industry to preserve their shared dream. Despite be…
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Mike Maroone reveals how knowledge transfer and equity partnerships fuel dealership growth.
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35:32
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35:32Mike Maroone's automotive journey spans generations, beginning with childhood memories of his father purchasing his first dealership in 1955 for $30,000. That foundation led to an illustrious career including 18 years at AutoNation before launching his current dealership group with locations in Florida and Colorado. The COVID pandemic revealed two …
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Horsepower & Politics: When Car Dealers Go to Washington
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27:02Tom Castriota, 2025 NADA Chairman and owner of Castriota Chevrolet, discusses significant industry developments including the rollback of California's EV mandate and the strategy behind dealer advocacy in Washington. • Celebrating the successful rollback of California's 35% EV mandate after years of behind-the-scenes work • Advocating for a "bridge…
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Hot Franchises and Market Moves: A Dealer's Guide to M&A
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21:24Dave Cantin, President and CEO of the Dave Cantin Group, shares insights on the current state of automotive buy-sell activity and how dealers are approaching strategic acquisitions. Despite macroeconomic headwinds, the dealership M&A market remains incredibly strong with valuations holding firm and even climbing for certain franchises in prime loca…
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The Future of Car Dealerships Depends on AI Integration
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53:05Brian Benstock and Jay Abraham explore how automotive retailers can leverage artificial intelligence and strategic thinking to transform their businesses and thrive amidst industry disruption. • Origins of Benstock and Abraham's professional relationship dating back to the 1980s when Benstock attended Abraham's seminar on "how to sell anything to a…
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The president has signed resolutions blocking California's EV mandate, marking a major legislative win for the auto industry nationwide. Brian Maas, President of the California New Car Dealers Association, discusses how this development impacts dealers, OEMs, and consumers in California and other states following California's emissions standards. •…
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Nissan's Comeback: Marketing SVP Reveals Brand Revival Plans
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29:40What does it take to revitalize an iconic automotive brand? Vinay Shahani, Senior Vice President of US Marketing and Sales for Nissan North America, takes us behind the curtain in this candid conversation about Nissan's journey back to prominence. Shahani's story is compelling – after ten formative years at Nissan, followed by successful stints at …
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Eternal Optimists: Why Car Dealers Thrive When Others Panic
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13:12The ability to maintain optimism during uncertainty separates thriving dealerships from those merely surviving. In this compelling conversation, Virginia Automobile Dealers Association President Don Hall delivers powerful insights on leadership during challenging market conditions. "No matter what's going on in the economy, we're still selling cars…
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Automotive Market Forecast: Tariffs & Trends
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8:32April's automotive sales numbers have stunned industry observers, with the market achieving its second consecutive month above a 17 million unit SAAR – performance levels not seen since the early pandemic era of 2021. NADA Chief Economist Patrick Monzi reveals this surge likely stems from savvy consumers making strategic "pull-ahead purchases" to b…
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From Bar Owner to Automotive Legend: Building a $2 Billion Dealer Group
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33:43When John Bergstrom and his brother first applied to become GM dealers in 1982, they were flatly rejected. What happened next—a clerical error that somehow approved their application—launched one of America's most successful automotive retail enterprises. Today, Bergstrom Automotive stands as Wisconsin's largest dealer group with 39 locations repre…
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