We are delighted to welcome XLR8 RMS as an Expert Partner In this "Who Are We" interview we are joined by Natasha Pereira, Sales Director Through our conversation you will hear more about XLR8 and their solution, looking at the backstory to their formation, geographical focus and typical client profile. We also touch on how XLR8 leverages Artificia…

Hi, welcome to another Demo Time discussion Today we are joined by Julia Schröder, Head of Sales at Hotellistat, one of our Expert Partners First things to say is that this is the audio from a long form video where we examine a major challenge faced by hoteliers, explore some of the less obvious implications of this problem and then look at a poten…

Hi, welcome to another Expert Insights discussion Today we are joined by 3 guests: Kris Glabinski of Aggregate Intelligence Nicolo (Nick) Rolle of Lybra Marco Kleiner of Atomize NB: Aggregate Intelligence, Lybra and Atomize are all Expert Partners, This is a wide ranging discussion centered around the importance of time, adaptability, and the abili…

Hi, welcome to another Expert Insights discussion Today we are joined by Deanne Soderberg who is a seasoned HR professional and presently a Human Resource Industry Expert Consultant and Talent Specialist with Strategic Solution Partners one of our Expert Partners, Her 16 years as VP of Human Resources with Hay Creek Hotels involved growing a small …

We are delighted to welcome HiJiffy as an Expert Partner In this "Who Are We" interview we are joined by Tiago Araújo, CEO & Co-founder Through our conversation you will hear more about HiJiffy and it's solution, touching on the backstory to their formation. We also touch on how HiJiffy, AI assistants and chatbots in general are developing, how hot…

Hi, welcome to another expert insight discussions. Today we are joined by Estella Hale, Chief Commercial Officer at HotelIQ, one of our Expert Partners, and Robert Marusi, Chief Commercial Officer at Turtle Bay Resort. In this conversation our focus is on the hotel commercial teams, most specifically, revenue and marketing. In particular we are loo…

Hi, welcome to another Expert Insights discussion Today we are joined by Connor Vanderholm from Topline, one of our Expert Partners, Following his recent article outlining some of the revenue management practices that could be considered to run a little close to unethical, we felt compelled to hear the words from his own mouth and get a slightly de…

Hi, welcome to another Expert Insights discussion Today we are joined by Stephanie Smith from Cogwheel Marketing, one of our Expert Partners, In this discussion we explore how hotel sales and marketing can seem disconnected when looking at how to drive topline revenue. With the continual change In traveller behaviour, and how they go about research…

Hi, welcome to another expert insights discussion. Today we are joined by Julia Schröder from Hotellistat, one of our Expert Partners. In this discussion we look at the importance of connecting the data dots between rates, reputation, reviews and demand to gain commercial insights, drive more bookings, increase revenue and enhance profitability. We…

Hi, welcome to another Coffee Time Chat Today we are joined by Dr Don from Strategic Solution Partners, one of our Expert Partners As is customary when we have Dr Don joins us, we love to delve into his wealth of knowledge, and financial expertise, to hear his views on the current state of the hotel industry. His track record speaks for itself and,…

Welcome to another of our Expert Insights discussions. Today’s conversation is looking at the various strengths and weaknesses of a Revenue Manager and the strengths and weaknesses of a Revenue Management System (RMS) We often hear the discussion around technology replacing the human but, is there actually a choice to be made between having a reven…

Hi, welcome to another Coffee Time Chat We continue our video series with Strategic Solution Partners, one of our Expert Partners, looking at the impact, or influence, of the sustainability discussion across different hotel departments. In this episode we ask if the focus around sustainability has made its way into the Marketing and Revenue teams, …

Hi, welcome to one of our Expert Insight discussions This is part 2 of 2 episodes looking at the importance of controlling your Hotel pricing and, more importantly, the impacts of not controlling it. In both episodes we have been joined by Pablo Sanchez from mirai, one of our Expert Partners In part 1 Pablo outlined how losing control of your price…

Hi, welcome to one of our Expert Insight discussions This is part 1 of 2 episodes looking at the importance of controlling your Hotel pricing and, more importantly, the impacts of not controlling it. In both episodes we are joined by Pablo Sanchez from mirai, one of our Expert Partners In this episode Pablo outlines concisely, how losing control of…

Hi, welcome to another Coffee Time Chat This is the first video in a series we are doing with Strategic Solution Partners, where we take a look at Sustainability in the hotel industry. NB: Strategic Solution Partners are one of our Expert Partners Across this series we will be looking at different aspects of sustainability in hotels and asking are …

We are delighted to welcome 3&6 as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Ben Hanley - Co-founder 🔹Tristan Heaword - Co-founder Through our conversation you will hear more about the company, when they were founded, typical client profile and geographical focus. After which we dig deeper into the backstory how the compa…

We are delighted to welcome Hotellistat as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Philip Kuchelmeister - Founder and Managing Director 🔹Julia Schröder - Head of Sales Through our conversation you will hear more about the company, when they were founded, typical client profile and geographical focus. After which we dig …

Hi, welcome to another Expert Insights Discussion In episode 1 we looked at why hotels might not focus on meetings revenue as much as rooms and what are some of the barriers when trying to embrace meetings revenue management. Today, in this final episode, our guests: 🔹 Peter Brauer of Get Into MoRe 🔹 Mark Struik of Please ask m Look at whether reve…

Hi, welcome to another Expert Insights Discussion With recent articles about Meetings and Group business finally starting to fill hotel rooms, we thought it might be interesting to discuss how increased groups and meetings business might impact hotels, especially when you consider the ongoing staff shortage and the challenge faced in trying to resp…

Hi, welcome to another of our demo time discussions Today we are talking about the impact to hotels of combining multiple digital marketing datasets. To offer their insights we are joined by 🔹 Stephanie Smith Founder & Digital Matriarch at Cogwheel Marketing, the company behind Cogwheel Analytics and one of our Expert Partners Through the discussio…

Hi, welcome to another of our case study discussions. Today is the 2nd of our 2 case studies looking at how the adoption of a business intelligence and analytics tool can help hotels make more accurate data informed decisions, leading to increased revenue and profitability. Joining us for this conversation is: 🔹 Apo Demirtas, Founder & CEO of Hotel…

We are delighted to welcome RoomPriceGenie as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Thomas Landen - Chief Marketing Genie at RoomPriceGenie In this discussion Thomas tells us more about the company, when they were founded and the back story to it’s inception. We hear about their typical client profile geographical foc…

Hi, welcome to one of our case study discussions. Today is the 1st of 2 case studies looking at how the adoption of a business intelligence and analytics tool can help hotels make more accurate data informed decisions, leading to increased revenue and profitability. Joining us for this conversation is: 🔹 Apo Demirtas, Founder & CEO of HotelIQ 🔹 Rob…

In the past few sessions with Userguest, one of our Expert Partners, we talked about the power of RevMarketing Automation and today we explore a success story with Yotel. To take us through this discussion we are joined by: 🔹 Augustin Cacot, VP Demand for Yotel 🔹 Cristina Blaj, Brand Ambassador for Userguest We talk about how Yotel embraced RevMark…

Hi, welcome to another Expert Insights Discussion Today we are talking Hotel Brand When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty, reputation and price integrity. Brand is not just about a marketing headline or a generic boilerplate, it is holistic!! To offer their ins…

Hi, welcome to another Expert Insights Discussion This is the final episode of our 3 podcast series looking at the challenge of converting direct bookings So far… In episode 1 we explored How your marketing and distribution strategy can make you more attractive and in episode 2 we looked at hoteliers can make their website more engaging and sticky.…

Hi, welcome to another Expert Insights Discussion This is episode 2 of our 3 podcast series looking at the challenge of converting direct bookings. So far, we explored how your marketing and distribution strategy can make you more attractive (and you can see the discussion here in video 1). Coming up in episode 3 we will consider ways hotels can in…

Hi, welcome to another Expert Insights Discussion This is episode 1 of a 3 podcast series looking at the challenge of converting direct bookings, with an overarching question: Is it really a fight between Hotels and OTAs? (seems a bit of an unfair fight if you ask me) Joining us on these podcasts to share their insights are: 🔹Hicham Benyebdri of Us…

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Pontus Berner from berner+becker, one of our Expert Partners In this discussion we take another look at the German hotel market and follow up on our conversation in September when Pontus considered what might happen in Winter 2022 and he also looks ahead to Summer period coming …

Hi, welcome to another Expert Insights discussion. Today we are joined by: 🔹Kris Glabinski, VP Europe at Aggregate Intelligence, a world leading data intelligence company, and the company behind Ratemetrics, one of our Expert Partners In this discussion we look at how hoteliers can turn competitor intelligence into a additional revenue in a very si…

Hi, welcome to another Coffee Time Chat Today we look at the Hotel staffing issue and ask, is this just a passing shower or a bigger storm brewing? To help us along with this conversation we are joined by: 🔹Bill Scanlon and Kirby Smith of Strategic Solution Partners, one of our Expert Partners Through their Hotel Taskforce solution and Project Base…

Hi, welcome to our first video of 2023. We took a bit of a break over the festive period to recharge and we’re back ready for the Year ahead Today we kick off by revisiting a core topic in 2022 - RMA - RevMarketing Automation In this discussion we take a deeper dive into the Revenue aspect of RevMarketing Automation and explore how revenue strategi…

Hi, welcome to another Coffee time chat. Today we look at hotel consultancy and ask are they really the seagull at a picnic, i.e. they swoop in, make a mess and then leave .......... maybe that's a bit unfair!? To provide some insights we welcome back: To help us along with this conversation we are joined again by: 🔹David Kasten of Strategic Soluti…

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹Kris Glabinski, VP Europe at Aggregate Intelligence, a world leading data intelligence company, and the company behind Ratemetrics and HowsMyRate, one of our Expert Partners In this discussion we talk about Ratemetrics, what is it, why did they decide to enter the mar…

Hi, welcome to another Coffee time chat. With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years To provide some insights we welcome back: 🔹 Veit Meier of berner+becker, one of our Expert Partners In this discussion we look at how global economic …

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹Alex Barros, Chief Marketing & Innovation Officer at BEONx, one of our Expert Partners In this discussion we talk about the Beonprice brand evolution to BEONx and what BEONx is all about. We touch on the vision and mission and whether that has changed and Alex outline…

Hi, welcome to another Coffee Time Chat. Today we welcome back: 🔹Bill Scanlon and Jacqueline Villamil of Strategic Solution Partners, one of our Expert Partners We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it's relevance for the hotel sector. This is the 3rd gig economy study…

Hi, welcome to another Coffee time chat. With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years To help this discussion along we welcome: Bob Holland and Mark Sherwin of Strategic Solution Partners, one of our Expert Partners Will prices continue…

Hi, welcome to another of our Coffee Time Chats. Today we are joined again by: 🔹 Apo Demirtas, Founder & CEO at HotelIQ Decision Cloud, one of our Expert Partners In this discussion we hear how Apo defines decision intelligence; outlines how data is only valuable when organised, analysed and acted on; why forecasting is not a one snapshot task and …

Welcome to another Expert Insights discussion Are you a hotelier, but not a marketing specialist? Do you hear people talk about moving potential guests through the marketing funnels and wondering what on earth are they are talking about? Well this discussion might be of interest to you. Today we are joined again by: 🔹 Pau Siquier from mirai, one of…

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Dr Don Wise and David Kasten from Strategic Solution Partners, one of our Expert Partners In this wide ranging discussion we touch on a number of areas and pose a few question: Is the US Hotel industry in a race to the bottom? Is it at risk of over commoditization where price be…

Welcome to another Expert Insights discussion, today we are joined again by: 🔹 Pau Siquier from mirai, one of our Expert Partners This is the 3rd video in the series we are recording with mirai In the previous video we took a closer look at the lower funnel, it’s role in traffic acquisition and why it is the most effective area to invest money to d…

Welcome to another Expert Insights discussion, today we are joined again by: 🔹 Pau Siquier from mirai, one of our Expert Partners This is the 2nd video in a short series we are recording with mirai, looking at Digital Marketing. In the 1st video we took an overview as to why hotels should invest in Digital Marketing. In this 2nd video we look speci…

Welcome to another of our coffee time chats Today we are joined by: 🔹 Pontus Berner from berner+becker NB: berner+becker are one of our Expert Partners In today’s discussion we focus on the German hotel market. We review how the different hotel sectors have faired this Summer, what might happen as we head into the Autumn and Winter, and finally, we…

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Marc Fleischer from Strategic Solution Partners, one of our Expert Partners In today’s discussion we look at the impact of ineffective maintenance prevention on hotel costs, guest satisfaction, future revenue and, ultimately, hotel profit. We explore attitudes amongst hotel GMs …

Welcome to another video in our Userguest series focused on the topic of RMA - RevMarketing Automation Today we are joined by: 🔹 Erik Munoz of Userguest and Annemarie Gubanski from Taktikon NB: Userguest are one of our Expert Partners Hotels rely on tech tools to run the day-to-day operations of the business. We’ve seen a growing tendency to automa…

Welcome to another of our Expert Insights discussions. Today we are joined again by: 🔹 Veit Meier of berner+becker one of our Expert Partners Continuing our theme of back to basics, we follow up our last discussion around forecasting, this time we focus on segmentation. We consider what are some errors hoteliers make, or challenges they face, when …

Welcome to another of our Coffee Time chats. Today we continue our discussion with: 🔹 Paige Duke of Strategic Solution Partners, one of our Expert Partners Following our discussion in Part 1 where Paige outlined some challenges hotels face as group demand returns and the over reliance on strategy instead of tools and tactics In Part 2 Paige offers …

Welcome to another of our Coffee Time chats. Today we are joined by: 🔹 Paige Duke of Strategic Solution Partners, one of our Expert Partners Our discussion is broken into two parts. In this episode, Part 1, we are focusing on Hotel Group sales and some of the challenges Paige sees as hotels adjust to the return of group demand She also highlights a…

Welcome to another of our Expert Insights. Today we are joined by: 🔹Cristian Blaj of Userguest and 🔹Barry Wishart of Casa Collina NB: Userguest are one of our Expert Partners In this discussion we expand on the recent discussion we had with Erik Munoz when he introduced RMA - RevMarketing Automation. With Cristina and Barry we focus our conversatio…