Joel Daly Joel Daly, Senior VP of Government Affairs and Product Strategy at Zayo, discusses the company’s expansion into Mexico, including its partnership with leading Mexican infrastructure provider Fermaca. Zayo, a leading communications infrastructure provider, is responding to increased demand from customers for connectivity in Mexico, now the…

CCA Financial Summit Agenda, Jamie Hill, Zoom, Global Head of UCaaS Jamie Hill “It’s really about monetizing voice and video in a world where a lot of the conversation and a lot of the perception is that voice is kind of a legacy technology and it is a technology that is going away in some respects when the reality, if you look at some statistics a…

A new study from Sage, the leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs), reveals the evolving role of technology channel and reseller partners in the U.S. and Canada. The study indicates a shift from point solutions providers and integrators to strategic advisors for SMBs, unlocking significa…

Oracle continues to expand the reach of the Oracle Cloud Infrastructure (OCI) with the new AT&T IoT agreement, Andrew De La Torre, GVP of Technology & Oracle Communications, describes to Don Witt of The Channel Daily News, a TR Publication, how Oracles fast OCI architecture will work well with the extensive AT&T IoT implementations. @Don Witt, Repo…

Theresa Szczurek has some advice on how to successfully sell your company, she’s done it three times. “First define the end you want,” says Theresa Szczurek, PhD. Theresa has decades long experience in technology. She has served as the CIO of the State of Colorado, a calling which included serving on the state cabinet while seeing to the need’s tec…

Vonage Names Kristy Thomas Senior Vice President of Global Channels and Alliances “The channel is a critical part of that growth strategy,” says Kristy Thomas, Senior Vice President of Global Channels and Alliances for Vonage. “Today, the channel is critical to Vonage. A majority of our revenue that comes into our organization is through indirect r…

Empowering the MSP Community: MSP Seminar for Growth, MSPAA TEBO Event “I always like to say that in order for an MSP to really be successful with regards to cybersecurity or specifically with cybersecurity is it has to be internalized before it can really be evangelized,” says Chris Johnson Sr. Director of Cybersecurity Compliance Programs at Comp…

MSPs Can Leverage Evaluations from IFT’s Operational Assessments to Deliver Value-Added Services BURNABY, BC – September 5, 2024 – According to ongoing Operational Assessment projects from leading business process outsourcing company Integrated Financial Technologies (IFT), there are six back-office areas where many businesses lack efficiency— and …

AT&T APEX is a title sponsor of the upcoming TEBO/MSPAA conference in Denver, Rick Chapes will be delivering one of the opening keynotes “The APEX model is a collaborative model,” says Rick Chapes Business Center Vice President for AT&T Partner Exchange. “APEX, which stands for AT&T Partner Exchange, is a resale program within AT&T’s indirect distr…

You can integrate between the products very easy, no licensing. Same advantage is for the MSPs and for the channels. They can offer more services. Channel can offer to his customers more product that he doesn’t need to have ten or fifteen different products to come to his end user, for his customer. Gal Naor “We are a pure software,” says Gal Naor,…

“We are basically in the top performing MSPs,” says Ahmed Mahmood, President Ocean Solutions. “We've been growing somewhere between 70 and 150% over the past four or five years. We're staff of about 18 employees now, and we support about 4,500 users across the entire country here. We have clients all over the US. We have some clients with internati…

“We can now provide lead qualification as a service using AI and help reduce operating costs that traditionally would have been involved in that entire sales funnel,” says Paul Kleen, founder and CEO of Pitchit. Pitchit’s LQaaS takes on the heavy lifting of those very first few steps in the sales process, which can be very hard on people. The AI as…

“We work in a very customized way on these opportunities to, our trainers will meet with our service provider, understand the end customer, and then there will be a meeting with the end customer stakeholders and our service provider customer to really come up with a customized training agenda that meets the needs of their business,” says Katie Merr…

Survey finds 1 in 10 organizations haven’t begun migration process, while POTS lines remain present in companies where migration is underwayMigration option can be an upgrade“We found that 90% of enterprise customers are already moving towards some sort of POTS replacement,” says Clinton Fitch of Ooma. “They either have a plan in place or they're d…

Addressing Multi-UC Challenges in Voice Environments for UC PartnersNumber management across multiple UC platforms is a headache – complex, inefficient and manual configuration. It’s time for a fully unified solution. That is one of the key points that Mark Bunnell, COO of Nuwave makes in this CCA (Cloud Communications Alliance) and TR Publications…

“There is a large and huge opportunity for MSPs and MSSPs to provide those services to help the SMB market to be better prepared for compliance, for vendor assessment, to protect themselves against cyber-attacks,” says CEO and Co-Founder of Cynomi, David Primor. In this podcast, David Primor discusses how vCISO platforms are transforming the MSSP a…

Shuru East Europe ITAD is part of the ASCDI’s growing presence in the EU and UK markets“We are here to help you out and to find solutions for you in in Europe,” says Shilo Levi, CEO of Shuru East Europe ITAD. Shuru has joined the ASCDI and is an ITAD company. In this podcast, Shilo outlines why ITAD is important, needed, and has added regulatory ch…

User Group Meeting 2024, A NetSapiens Platform Event, Nashville, Tennessee, OCT 21 – 24, 2024Crexendo, powered by NetSapiens, has passed the five million user mark. The milestone was achieved in advance of the NetSapiens Platform User Group Meeting, to be held in Nashville, October 21 to 24. In this podcast, Jon Brinton discusses their growing comm…

Contact Center and GenAIMany of 8x8’s customers, and organizations in general, are trying to understand how to effectively implement AI, while still ensuring everything is safe and ethical. For many who have experimented with publicly available generative AI platforms, such as OpenAI, the results can be mixed or questionable. This is why it’s so im…

In-home entertainment is coming full circle. The recent spate of mergers, bundles and strategic partnerships between streamers represents a return to form for in-home entertainment, balancing the anywhere-anytime access offered by streaming with the easy-to-navigate customer experience (CX) of traditional cable. Take it from someone who has been th…

By Tom Loozen (Senior Partner, Telecommunications), Adrian Baschnonga (EY Global TMT Lead Analyst), and Sören Grabowski (EY-Parthenon Global TMT Leader)To thrive in the future, telcos must seek differentiators beyond network quality and adapt to changing ecosystems and market structures.In brief The growth outlook for telcos is solid but unspectacu…

What Industry Leading ISPs are Saying about Upping their Security Game, Podcast with Radware’s Travis Volk, Podcast, Automation is driving down the cost of these attacks“Automation is driving down the cost of these attacks,” says Travis Volk, senior vice president of global service providers of Radware. “That means that the bad actors can cover sma…

How Towers and Data Centers can Capitalize on 5G Expansion, iconectiv Podcast, “Many tower and data center operators don’t have a complete understanding of their asset portfolios,” says Juan Carlos Ortiz, Principal for Corporate Business DevelopmentAs the demand for seamless 5G wireless coverage grows, tower and data center operators are in prime p…

Ongoing challenges and gains in the big battle on illegitimate robocalling, TNS Podcast, The point is to enable a calling party who has a legitimate reason to contact a consumer to actually contact that consumer and get that consumer to be promoted or enhanced or encouraged to pick up the phone call and make the connection.”“What's the point of all…

Momentum Recharge Changes the Game for MSPs and VARs, Podcast, CCA Member company strives to shake up market“I think the MSPs have always struggled with, a lot of have struggled with, going into the telecom business or not going into the telecom business, Rick Garcia, EVP of Modern Work and Marketing at Momentum. “And when they want to dip their to…

In part two of our series on generative AI, we continue our conversation with GoTo’s Chief Product and Technology Officer, Olga Lagunova, about the company’s vision for this transformative technology. We discuss GoTo’s application of GenAI for productivity and improved employee experience, including how different generations have reacted to the ado…

Telcos to Techcos, from MSPs to MSSPs, Viirtue Coro Partnership Creates a Pathway, Podcast, We really loved Coro for the ability.“We believe the best value for our partners moving forward is going to be their ability to be that Swiss Army knife and to deliver all of these complex IT solutions to their customers” says Dan Rosenrauch of Viirtue. In t…

Does telecom have a future? The tale of two shows, Optiva Podcast, We can't live without the digital oxygen of connectivity.“I believe that connectivity is the digital oxygen of the digital age that we live in,” says Joy King, who's the Vice President of Go-To-Market Strategies at Optiva. “There is no chance that telecommunications, the telecom ind…

In part one of our two-part series, we speak with Olga Lagunova, Chief Product and Technology Officer at GoTo, about one of the most pressing topics in technology today – generative AI. We dive deep into the utility behind GenAI, including how GoTo approaches this technology to improve employee and customer experience across industries and workforc…

Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, PodcastThe big headline is Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, for music, for custom music, and message on hold solutions. In this podca…

Mediaocean, the mission-critical platform for omnichannel advertising, joins the Technology Reseller News podcast to discuss the 2024 Telecommunications Advertising Outlook Report.In this episode, Amanda Glen Smith, the Chief Client Officer at Flashtalking by Mediaocean, delves into the key insights from the 2024 Telecommunications Advertising Outl…

Revolutionizing MSP Operations with Mobile-First Quoting, AI Integration, and Bleeding-Edge VoIP Infrastructure at Viirtue, Part of 2 of 3“Your typical, you know, a small business on Main Street America doesn't really understand how AI works or how it gets put together and integrated into their daily tools,” says Dan Rosenrauch of Viirtue. “We thin…

Srikrishnan Ganesan“In the professional services business, time is literally money,” says Srikrishnan Ganesan is the Co-founder and CEO of Rocketlane. “That's what you're selling. A typical use case is you need an approval from a client before you do the work you're meant to do and you're waiting on the client. Now, you reminded them today. Do you …

Christopher SavoieStarting in 2017, before there was really any discussion about AI, Zapata was already working on their Generative IA solutions for industry. In his conversation with Don Witt of The Channel Daily News, a TR publication, Christopher Savoie, Ph.D., JD, CEO and Co-Founder of Zapata.AI discusses several of the industries that they sup…

Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast“Mosaicx 360 is an evolution of more than 30 years of innovation and is an ecosystem that includes integrations with over 4,000 businesses and customer experience applications,” says Mosaicx president Rebecca Jones. Mosaicx360 …

CallCabinet and Avaya: CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast, "We normalize their data to allow them to get real insight into what that data is."“We make sure that not only can we record the data effectively, but the way we deal with it, the way we store it is all up to industry and surpassing i…

The top critical outcomes expected from enterprise digital technology investments are improving customer experience, improving margins, growing revenue, ensuring compliance/minimizing risk, and increasing employee effectiveness. Ivan Ostojić, Infobip’s Chief Business Officer, discusses what it means to be recognized as a leader by Gartner two years…

MG Environmental Consulting is a leader in providing cost effective and quality compliance services in attaining and maintaining certifications, ASCDI Podcast“MG Environmental Consulting, we provide compliance quality certifications,” Puneet Gupta, Founder and Chief Consultant, MG Environmental Consulting. “We assist organizations, looking for gett…

What is Anti-PR? TR Podcast, “Public opinion and guiding and controlling public opinion is that it's not willy-nilly,”“Public opinion and guiding and controlling public opinion is that it's not willy-nilly,” says Karla Jo Helms, Chief Evangelist and Anti-PR Strategist for JOTO PR Disruptors. Helms has worked with litigation attorneys, private inves…

GNX started 6 years ago with the focus on local and global enterprise, their data and their security. Now that enterprise is amid a global transition where enterprise is moving away from MPLS to SDWAN or SASE/SSE – GNX is in a perfect position to help them.Rick MurDon Witt, of The Channel Daily News, a TR publication, speaks with Rick Mur, CTO for …

Revolutionizing MSP Operations with Mobile-First Quoting, AI Integration, and Bleeding-Edge VoIP Infrastructure at Viirtue, Part of 1 of 3 Automation of monthly billing with minimal clicks “For all the folks out there, that are paying for quoting tools, billing tools, you know, platform engineers and all that kind of stuff, what Virtue does is we p…

Guarding the corporate crown jewels from abuse theft and ransom, Sotero Podcast, “We want to make sure that all data stays protected, but we also want to make sure that the data can be accessed and used by the company to drive their business.”“Even if the external defenses were to be breached you can rest assured that your data or the information i…

Private Mobile Cloud Takes on Enterprise Campus Wi-Fi gaps, AT&T, T-Mobile and Verizon Coverage Dead Spots and Bandwidth Hungry AI, Highway 9 Mobile Cloud Podcast, “That's why to solve this problem, we've introduced the notion of a private mobile Cloud. I think the question you have now is, what is the private mobile Cloud?”“People want continuous …

Makes best-in-class API protection available for free to organizations of all sizes.“What we figured is, okay, let's just make it super easy for anybody within an organization,” says Jeremy Snyder, CEO of FireTail.FireTail has announced a free version of its enterprise-grade API security tools, making them accessible to developers and organizations…

RCD. What is it, and can you trust it? Numeracle Podcast Series, The biggest issue that we have globally, is a lack of established circles of trust“The biggest issue that we have globally, is a lack of established circles of trust,” Brett Nemeroff, VP of Engineering – Voice at Numeracle. “Just because someone sends you RCD doesn't mean that you'll …

AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams, Podcast 1 of 3When you bring a solution like Voca that's really designed all around Teams, all of a sudden, something very dramatic happens,” Direct…

Rev.io aims to help service providers leverage global corporate IT spending surge, Billing and related services are critical to gaining traction, stickinessCorporate spending on technology is surging. IT spending is expected to grow by 6.8%. This correlates to a market of $5 trillion dollar. Were IT a country it would be larger than the whole econo…

Massdriver’s innovative platform and DevOps-as-a-Service offerings transform cloud infrastructure management, Podcast, Cory O'Daniel, CEO of Massdriver, discusses how Massdriver’s innovative platform and DevOps-as-a-Service offering are transforming cloud infrastructure management“If you have 150 software developers, 1,000 software developers, but …

Datagate enables white labeling with great service, simplicity and tax compliance, Podcast, “Get your tax compliance right so you can sleep at night”“Get your tax compliance right so you can sleep at night, says Mark Loveys, CEO, of Datagate Innovation. In this podcast, Mark makes the case for white label, and makes the case that having the right b…

Why host your 3CX license with Telin? Spencer Lee discuses the advantages of hosting your 3CX licenses with TelinTelin BlogWe have been rolling out a series of video blogs, directed at the 3CX partner community. We think there are ways for the 3CX partners to make their sales even more profitable and to streamline their after sales needs.In this sh…