Software Mind: Transforming Telecom Through Cloud & AI Innovation, Podcast

Telecom Reseller / Technology Reseller News

In Part 1 of the Telco Days 2025 podcast series—produced in partnership with Telco Days 2025—Doug Green of Technology Reseller News sits down with Dawid Mielnik, General Manager Telco at Software Mind, a global software and technology services provider. With more than 25 years of telecom experience and a 1,600-person engineering organization across Europe and the U.S., Software Mind helps operators modernize everything from voice and signaling to OSS/BSS and cloud-native telco stacks. As Mielnik explains, “We’re big enough to scale, but small enough to care—our clients always know exactly who is on the team and who owns the outcomes.” Mielnik highlights Software Mind’s software-first mindset and deep telecom expertise as core differentiators. Unlike traditional integrators, Software Mind not only deploys technology but also builds, customizes, and fills functional gaps with tailored software. “Our clients appreciate that we know telecom from the inside—IMS, signaling, roaming, legacy architectures, BSS/OSS. That domain knowledge makes all the difference,” he notes. He also shared real-world examples illustrating how Software Mind accelerates modernization. For a major European telecom group, the company migrated a legacy voice system to a fully containerized Kubernetes environment, reducing deployment cycles from 12 hours to under two hours. Another engagement rebuilt a monolithic CVM platform into microservices on Google Cloud, enabling daily deployments instead of monthly releases. “It wasn’t just a technical upgrade—it changed how the entire delivery team worked,” Mielnik says. Looking ahead, Mielnik points to cloud-native architectures and AI as the forces reshaping telecom for the second half of this decade. Operators continue to grapple with large legacy stacks, while AI is rapidly being embedded across operations, assurance, fraud prevention, and customer engagement. “AI is making its way into every layer of the telecom network, and cloud is the foundation for the next wave of transformation,” he explains. The discussion also introduces Telco Days, Software Mind’s annual thought-leadership and knowledge-sharing initiative. What began in 2018 as a Kubernetes training program has grown into a global hybrid forum where operators and partners discuss modernization, AI, customer engagement, and data strategy. All sessions from Telco Days 2025 are now available on demand to the entire industry. Learn more at: https://softwaremind.com/