We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Com as restrições de funcionamento impostas a lojas físicas e call centers durante os períodos mais críticos da pandemia da Covid-19 no Brasil, as empresas foram obrigadas a rever seus processos de venda e relacionamento com os clientes. Soluções digitais ganharam força neste período e plataformas conversacionais, como o WhatsApp, se tornaram protagonistas na interação entre pessoas e negócios. O tempo passou e, hoje em dia, mesmo com o alívio de grande parte das medidas de contenção ao vírus e o avanço da vacinação no país, as plataformas de conversa online seguem ganhando destaque no mercado. Para descobrir porque, quem é o profissional por trás das estratégias dessas ferramentas e quais são as perspectivas dessa prática no pós-pandemia, o episódio de estreia do Presente do Futuro conversa com a Larissa Lima , coordenadora de Marketing Digital e Plataformas Conversacionais da General Motors. POR ONDE EU COMEÇO? No perfil do Presente do Futuro no LinkedIn , colocamos as dicas preciosíssimas da Larissa Lima e outros conteúdos sobre marketing para plataformas conversacionais. Acessa lá: QUEM SOMOS O Presente do Futuro é produzido e apresentado por Ana Luíza Borges e Roberta Nacagami. Se você gostar desse episódio, por favor, divulgue-o nas suas redes ou envie-o para amigos que você acha que vão curtir também. Assim você nos ajuda pra caramba! E se, por um acaso, você conhece alguém ou você mesmo trabalha em uma profissão nova e cheia de potencial, escreva pra gente pra contar! O nosso e-mail é contato@presentedofuturo.net . Vem com a gente nessa jornada!…
ברוכים הבאים אל Player FM!
Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.