Why Every MSP Needs an Org Chart — Even Solo | EP110

All Things MSP

In this episode of All Things MSP, Justin Esgar and Eric Anthony tackle a critical but overlooked success factor for managed service providers: creating an org chart—even if you're a solo shop!
Discover why having defined roles and responsibilities is essential for your MSP's growth, scalability, and sanity. Whether you're a one-person powerhouse or running a 20-employee team, you'll learn how to:
- Plan hiring, outsourcing, and automation effectively
- Prioritize revenue-driving roles over busywork
- Avoid the common trap of endlessly adding techs without structure
- Use AI carefully (and when not to!)
- Design a vision for your business that motivates and scales
Packed with real-world MSP advice and fresh ideas, this episode is your blueprint for evolving from chaos to clarity.
🎯 Bonus: Get insights into planning around new AI tools, and how building an org chart now will make future hiring faster, cheaper, and smarter.
Tune in and get ahead of your competition!
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