IRS’ quick wins by procurement, finance demonstrate power, value of RPA

Ask the CIO

For the last few years, the IRS has been changing its external reputation and internal culture of an agency that doesn’t take technology risks. The Pilot IRS program may be one of the most well-known examples of this external evolution, reaching out to vendors to bring in innovation and new approaches to contracting. Internally, the use of robotics process automation in the procurement and financial offices has been a strong influence on the workforce’s culture. Shanna Webbers, the assistant deputy commissioner for operations support at the IRS, and Chief Financial Officer Teresa Hunter, spoke to Federal News Network Executive Editor Jason Miller on this week's Ask the CIO.