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What To Do When A B&B Guest Complains-047
Manage episode 438364140 series 3533767
תוכן מסופק על ידי Keystone Hospitality Property Development and Gerry MacPherson. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Keystone Hospitality Property Development and Gerry MacPherson או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
https://keystonehpd.com/beds-breakfasts-business-pdf/
Mastering Guest Complaints: Turn Challenges into Growth
How do you handle guest complaints at your B&B? Discover effective strategies to turn challenges into opportunities. In this episode, I explore the importance of understanding the root of the problem, clear communication, and maintaining professionalism. From offering practical solutions to standing firm on your policies, these tips will help you create positive guest experiences. 🌱🏨
Listen now and share your thoughts in the comments!
📘 Get your free guide, “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners,” and discover the secrets to elevating guest experiences!
#Hotel Guests #Hotel Guest #GuestInsights #HotelSurveys #IndependentHotels #GuestExperience #HotelMarketing #GuestPreferences #DemographicQuestions #PsychographicQuestions #HotelManagement #HospitalityIndustry
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2024/09/what-to-do-when-a-bb-guest-complains-047
Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/
Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
https://keystonehpd.com/beds-breakfasts-business-pdf/
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