Episode Notes [00:00] The Importance of Questioning [01:21] Introduction to Curated Questions [02:20] Meet Kevin Kelly [03:56] Kevin Kelly's Mentor: Stewart Brand [05:33] The Role of Questions in Intellectual Traditions [06:47] Disequilibrium and Growth [10:21] Embodied Questions and Exploration [11:11] Balancing Exploration and Exploitation [11:50] The Inefficiency of Questioning [15:53] The Abundance Mindset [18:39] The Inevitable and Quality Questions [19:26] Hill Climbing vs. Hill Making [22:28] The Challenge of Innovation [24:13] The Beauty of Engineering and Innovation [24:34] Navigating the Frontier of New Technologies [25:33] The Role of AI in Question Formulation [26:43] Challenges in Advancing AI Capabilities [29:11] The Long Now Foundation and the 10,000 Year Clock [29:56] Transmitting Values Over Time [31:03] Ethics in AI and Self-Driving Cars [33:26] The Art of Questioning [34:04] Photography: Capturing vs. Creating [36:12] The Inefficiency of Exploration [38:36] Daily Practice and Long-Term Success [40:17] The Importance of Quantity for Quality [43:22] Final Thoughts and Encouragement on Questioning [46:24] Summary Takeaways Resources Mentioned Wired Magazine Whole Earth Review WELL Hackers Conference What Technology Wants by Kevin Kelly The Inevitable by Kevin Kelly Cool Tools Project Long Now Foundation Stewart Brand Socratic Method Koan René Descartes Conde Nast Vouge Olivetti Typewriter Trolley Problem Terry Gross Lex Friedman Tim Ferriss KK.org Kevin2Kelly on Instagram Recomendo Newsletter Excellent Advice for Living Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? Can I do that? Can that be something that you can learn? How did questions function differently between Eastern versus Western intellectual traditions? What role do you think embodied questions those we explore through doing rather than thinking play in developing wisdom? What's on the other side of the hill? What happens if you go to the end? What's the origin of this? How should one think about the exploratory in one's life? Is there anything that you would add to your list of 15 statements that define what makes a quality question? Is there a qualitative difference between the questions humans are asking and the questions our AI systems are beginning to formulate? What do you think would help them get there? Any idea on a forcing function on how we get them [LLMs] to ask the better questions so that they might improve in that direction? What were some novel questions that broke your brain at the time in thinking about this 10,000-year clock or beyond? What's it good for? What would you use it for? What else could you do over the long term for 10,000 years? How do you transmit values over time? How do you evolve values that need to change, and how do you make a difference? How do even know what you don't want to change? What do you want to continue? What's the most essential aspects of our civilization that we don't want to go away? What are the rules? What is the system? How do you pass things along in time and not change the ones you don't wanna change, and make sure you change the ones that are more adaptable so they can adapt? What do you think about questioning itself as an art form? How has being a photographer influenced the way you question reality, visually compared to verbally? Are you a photographer that takes photos or makes photos? What will happen? What will happen next? What are your right now questions that you are wrestling with or working with in your life? Can someone else do what I'm trying to do here? Am I more me in doing my art or more me in doing the writing? Do you have any other thoughts or encouragement about questions that we haven't explored? What makes a good question? How do you ask a good question? What questions do you dwell on to be in purposeful imbalance? What is your practice in embracing the inefficient nature of questions to achieve breakthroughs? What are the new hills you can build and frontiers you can explore? How can you use your curiosity and humanity to pursue questions that trend toward the fringes?…
In this episode we explain a bit more about one of the most commonly used tools in Design Thinking, journey - and empathy - maps. Within business, maps may relate to your customer's thoughts, feelings and journey, how your processes flow, or how you get to a sale. We'll chat customers touchpoints, and help you identify where they are in their journey with you: Awareness, consideration, purchase, retention and advocacy. Plus, we'll take a telling look at the journey of your key compet...
In this episode we explain a bit more about one of the most commonly used tools in Design Thinking, journey - and empathy - maps. Within business, maps may relate to your customer's thoughts, feelings and journey, how your processes flow, or how you get to a sale. We'll chat customers touchpoints, and help you identify where they are in their journey with you: Awareness, consideration, purchase, retention and advocacy. Plus, we'll take a telling look at the journey of your key compet...
In this episode, Lucy and Tracy delve into the critical role that empathy plays in design thinking; emphasising its importance in creating products and services that truly meet the needs of users. They discuss the consequences of neglecting empathy, share personal anecdotes, and provide practical tools and steps for fostering empathy in design processes. The conversation highlights the need for inclusivity and accessibility in design, encouraging listeners to reflect on their own biases and assumptions. Key takeaways: Empathy is essential in design thinking. Designing for the average ignores diverse user needs. Everyday experiences highlight the need for empathetic design. Empathy can improve product accessibility and inclusivity. Tools like the Wheel of Power and Privilege help identify biases. Recognising your starting point is crucial for progress. Engaging with users directly leads to better design outcomes. Design should be aspirational, not just functional. Small tweaks can make a big difference in inclusivity. An empathy audit can help reflect on biases and assumptions. Sound bites: "Empathy isn't just a nice to have." "We need to be asking them, the users." "Recognise where you are. Start from there" "Design for aspiration as well as function." Chapters: 00:00 Welcome Back and Season Three Introduction 01:08 Understanding Empathy in Design 02:28 The Importance of Empathy in Design Thinking 03:28 The Consequences of Lacking Empathy 07:20 Empathy in Everyday Life and Design 09:41 Tools for Enhancing Empathy 14:39 Practical Steps to Foster Empathy 19:56 Empathy Audit and Conclusion…
In this episode, Tracy and Lucy wrap up Season 2 by reflecting on the importance of embracing failure as a teacher and the lessons learned from their personas, Dave and Eliza. They discuss practical solutions for common business struggles, the significance of stakeholder engagement, and the value of iterative testing. The episode emphasises the journey of personal and professional growth through design thinking principles, encouraging listeners to celebrate small wins and enjoy ...…
In this episode Lucy Patterson and Tracy Sharp explore the critical theme of implementation in the design thinking process. They discuss the importance of taking action, the challenges of maintaining momentum, and the necessity of reflection and feedback. The conversation also touches on useful frameworks like TOMS and the Five-Star Ratings Framework to help listeners define success and stay accountable. Additionally, they emphasise the significance of sustainability in innovation and...…
In this episode, Lucy Patterson and Tracy Sharp explore the principles of design thinking, focusing on the ideation process, innovation, and the importance of prototyping. They discuss how to navigate overwhelming ideas, the iterative nature of innovation, and the significance of vulnerability in seeking feedback. The conversation emphasises the need for clarity in problem-solving and the value of prioritisation in decision-making, ultimately encouraging listeners to embrace the learning ...…
In this episode, Tracy Sharp and Lucy Patterson discuss the challenges of ideation, particularly focusing on overcoming self-criticism and perfectionism. They emphasise the importance of preparation, creating a safe space for sharing ideas, and the role of facilitators in guiding the process. The conversation also touches on the significance of embracing wild ideas and navigating the concepts of 'right' and 'wrong' in brainstorming sessions. *This episode is kindly sponsored by Judith P. R...…
In this episode, Lucy and Tracy explore the principles of design thinking, focusing on the common pitfalls that individuals and teams encounter during the process. They emphasize the importance of understanding stakeholders, defining clear problem statements, and the iterative nature of design thinking. The conversation highlights the significance of reflection, data-driven decisions, and maintaining focus on the purpose while avoiding distractions. The hosts also discuss the balance betwee...…
In this episode, Lucy and Tracy explore the complexities of design thinking, focusing on the importance of stakeholders, co-creation, and the challenges of people-pleasing. They discuss how to navigate diverse opinions, the value of empathy, and the iterative learning process involved in design thinking. The conversation highlights real-life applications, tools for decision-making, and the significance of self-respect and empowerment in the journey of personal and professional growth. *This...…
In this episode, Lucy and Tracy explore how empathy helps us understand others and ourselves, fosters deeper connections, and leads to better decision-making. They also delve into the significance of forming a distinct point of view to be used as a guide to action when navigating potential challenges. *This episode is kindly sponsored by Rama Gheerawo, author of Creative Leadership: Born From Design.* Key Topics Covered: [00:00] What to expect: Lucy and Tracy introduce the episode by fram...…
Your hosts, Lucy and Tracy, kick off season 2 with an episode entitled 'A Beginner's Guide to Doing Things'. *This episode is kindly sponsored by Vaughan Broderick, co-author of The DUCTRI Playbook* In this episode, they challenge you - the listener - to take a fresh approach to growing your business and up-levelling your lives using the power of design thinking. They discuss the basics of adopting new habits, overcoming initial challenges, and how to stay consistent when starting somethin...…
Have you missed us? Who's ready to take action and solve problems with us? Send us a text Support the show You can support us in the following ways: Take a listen, leave a positive review, connect with us on LinkedIn, ask us questions. Season 1 - A full A - Z introduction of all things design thinking, plus a range of special guests. Season 2 - Engage with the opportunity to design think your way through your own project, whilst earning a qualification and CPD points at the same time. L...…
Have you missed us? Who's feeling stuck and ready to do something about it? Send us a text Support the show You can support us in the following ways: Take a listen, leave a positive review, connect with us on LinkedIn, ask us questions. Season 1 - A full A - Z introduction of all things design thinking, plus a range of special guests. Season 2 - Engage with the opportunity to design think your way through your own project, whilst earning a qualification and CPD points at the same time. ...…
In this episode Send us a text Support the show You can support us in the following ways: Take a listen, leave a positive review, connect with us on LinkedIn, ask us questions. Season 1 - A full A - Z introduction of all things design thinking, plus a range of special guests. Season 2 - Engage with the opportunity to design think your way through your own project, whilst earning a qualification and CPD points at the same time. Lucy - https://www.linkedin.com/in/lucypattersonflourish/ ...…
In this episode we Send us a text Support the show You can support us in the following ways: Take a listen, leave a positive review, connect with us on LinkedIn, ask us questions. Season 1 - A full A - Z introduction of all things design thinking, plus a range of special guests. Season 2 - Engage with the opportunity to design think your way through your own project, whilst earning a qualification and CPD points at the same time. Lucy - https://www.linkedin.com/in/lucypattersonflourish/...…
In this episode we discover whether 'X' really does mark the spot, as we explain more about the 'Define' stage of the design thinking process. Send us a text Support the show You can support us in the following ways: Take a listen, leave a positive review, connect with us on LinkedIn, ask us questions. Season 1 - A full A - Z introduction of all things design thinking, plus a range of special guests. Season 2 - Engage with the opportunity to design think your way through your own pr...…
In this episode, we uncover a few of the reasons why workshops can be innovation and creative goldmines when you're looking to solve a problem, make a decision, or whenever you have a challenge ahead of yourself or your team. We look at how design thinking workshops are actually more likely to produce iterational innovation, than the transformational innovation that we hear about in the media, before explaining the need for good preparations, the limitations of workshops, and how to get the ...…
In this episode we're joined by Lara Doherty, Founder of The Motivation Clinic, and Author of The Mighty Book of Motivation. Adept at using the power of visualisation, with a particular interest in the power of vision boards to fuel your achievements and help you reach your goals, Lara explains how she now pays this power forward to others. Visualisation techniques have been used by sports coaches to improve the performance of sports stars very successfully for decades, yet visualisat...…
In this episode we welcome the inimitible Christine Hemphill from Open Inclusion. With a background in design, Christine now specialises in inclusive product design, with a particular interest in age and disability. From retail to banking, healthcare to transport, Christine's knowledge, understanding and desire to disrupt the product design sector for the greater good is admirable. We're all 'users' of products, but due to her dislike of the transactional nature of this word, she makes sur...…
In this episode we dive deeper into the psyche of co-host Tracy Sharp. To get us started, Lucy makes Tracy share her career profile with us, as if she'd written it for a dating app...then we get serious! From the highlights of working on the 'Foodi' for SharkNinja whilst out in China, to the burn out that followed; Tracy provides honest and open insight into her life as a female in a male dominated environment. Listener questions provide further insight into Tracy's confidence and resilien...…
In this episode we discuss the impact of story-telling; more importantly the impact of good story-telling. As a design engineer, Tracy shares a story of a hotel stay that didn't live up to expectations, and how story-telling could have helped the hotel to better improve her experience. Lucy sings the tune to a 1980's Milky Way tv advert that shows how story-telling links to nostalgia, marketing, and sales. (It also proves that Lucy shouldn't give up her day job!) From cha...…
In this episode we discuss how to use the power of reflection in order to boost your mindset and discover the benefits that taking time to reflect can have on your business and life. Tracy shares the reflection questions she claims stopped her from quitting during the early days of running her own business, and Lucy shares how she uses reflection methods to maintain communication and momentum within her growing business team. We chat through the Baader Meinhoff Effect and Imposter Syn...…
In this episode we look at the potential of questions within the innovation and design thinking process. We uncover some of the cross-overs between design thinking and lean manufacturing, and share the Japanese origins of a very simple, yet effective exercise, '5 Whys'. Plus, of course, because we're all about actionable insight, we provide you with some real life examples that enable you get to the crux of various problems by putting this exercise to good use. Send us a text Support the sh...…
In this episode we touch on one of Tracy's favourite stages in the design thinking process; prototyping. Having spent years working as a Design Director for a major household brand, what Tracy doesn't know about prototyping is probably not worth knowing. Join us as we share some of her production design insight, and then learn how to apply the same/similar insights to service based business' - and your life. We discuss the need to 'prototype like you want it to fail' and to look at 3 proto...…
In this episode we cover one of the main stages in the design thinking process: observe. Sure, we all observe ourselves and others on a daily basis, but when you need to observe with purpose; to be aware of your surroundings, to better understand the impact of your product, or to solve problems and makes decisions within your business, how good are you at observing then? It can actually be one of the hardest stages in the design thinking process to get right and do well. It's time to...…
In this episode we chat with Michael Lewrick, PhD, MBA. Michael has worked intensively these past few years to establish himself as a Thought Leader and world-renowned specialist in the field of Design Thinking. A best-selling author and award-winning entrepreneur, his ideas, books and innovation company - Lewrick & Company - help people around the world to better lead innovation and business growth during this current period of rapid change. If you're a regular listener to our p...…
In this episode we find out more about the journey that lead one of the co-hosts, Lucy Patterson, to a career in design thinking. From the influence of her Grandparents on her mindset, to a successful management career that left her feeling stifled, to setting up Flourish Unlimited. Onto a sink or swim conversation that saw her embark on a life and business changing trip just before the pandemic hit. Among other things, Lucy shares her favourite design thinking tools, her belief in t...…
In this episode we explain a bit more about the key steps of the design thinking process; exploring the 'double diamond' concept, which is currently celebrating its 20th year of use. So join us as we diverge to converge; applying the double diamond to life design and coaching; considering ways you can apply it to your life and business for simple, yet immediate and iterative impact. Continue to listen as we introduce the notion of business ecosystems; discussing how service base...…
In this episode we explain a bit more about one of the most commonly used tools in Design Thinking, journey - and empathy - maps. Within business, maps may relate to your customer's thoughts, feelings and journey, how your processes flow, or how you get to a sale. We'll chat customers touchpoints, and help you identify where they are in their journey with you: Awareness, consideration, purchase, retention and advocacy. Plus, we'll take a telling look at the journey of your key compet...…
In this episode we explore ideation - a key element of design thinking - and how it fits into the innovation space. If you think that ideation is just a brainstorming session, then you need to listen to this episode, because you couldn't be more wrong. This episode could just provide you with the framework you need to discover your next big product/service! We chat creativity as an adult, how to get over 'blank page syndrome', what to do if you're a recovering perfectionism, and why you sho...…
In this episode we explore one of Lucy's favourite Design Thinking tools; 'How Might We?' There's more to Design Thinking than just fun and effective tools, and in this episode we explore a bit of the neuroscience and psychology around creating a productive problem statement. We talk elephants, riders, working alone together, not needing to re-invent the wheel, and how to manage those 'tricky' power dynamics when working on a project as a team. How Might We know that you're enjoying...…
In this episode we look at how Design Thinking can be used as a powerful tool for growth, both in your business and your life. We're here to help you not just fail fast and fail forward, but to learn fast, and learn forward, because we grow from many perspectives: Physical, emotional, spiritual, social and mental. Join us as we chat about the elements of coaching that can address these growth areas, and how/where/why they fit in the Design Thinking framework. Observing and prototypi...…
In this episode we evaluate the first Design Thinking tool of this podcast season, as we discuss the benefits and potential pitfalls of using 'Five W's & H Questions'. This tools allows us to gain better understanding of the opinions and wishes of our customers, whilst removing judgement and assumptions. It can get us closer to the 'right' problem statement, and it bring nebulous thoughts together, before drilling down for further clarity. But should 'why?' really be used in a coaching ...…
In this episode we meet Ed Watson, a Design Thinking afficionado and Workshop Facilitator extraordinaire. Listen as Ed shares his design thinking journey. It's a journey that takes us via IBM and Accenture, with a stop-off finding out more about his activism and the notion of 'Modern Elders', then pivots to his monthly meet-ups that bring together an awesome community of design thinkers from around the world. Ed's workshops are revered, so we're delighted to have him sharing his insights, fa...…
In this episode we share more about the history and evolution of design thinking; from the 1960s 'designerly ways of thinking' to adoption of the more human-centred, product, life, and business design we know today. Book (affiliate) links for this episode are: DT Toolbox - https://amzn.to/3ZSpAdf Design Thinking Life Playbook - https://amzn.to/3mMnmwY Designing Your Life - https://amzn.to/3ZYnvvG DT for Business Growth - https://amzn.to/3J6QF5d DT & Innovation Metric...…
In this episode we explain how to use design thinking as your 'compass' in order to find balance and purpose in your life and business. We help you to ask the right questions, in order to get the right answers; ensuring you're living with purpose and intent. Book (affiliate) links for this episode are: Designing Your Life - https://amzn.to/3ZYnvvG Design Thinking Life Playbook - https://amzn.to/3mMnmwY Send us a text Support the show You can support us in the following ways: Tak...…
In this episode we chat 'blue whale businesses' with Phil Teasdale - published Author and CEO of Enterprise Made Simple - as he shares his experience of engaging with Babson College, the world's No.1 university for Entrepreneurship. It was while engaging in Babson's Program for Entrepreneurship Educators that he found his passion for design thinking. Phil is now a UK based Babson Fellow, and continues to share his learning experiences and knowledge with small business owners worldwide. Phi...…
Aimed at design thinking newbies, and those who are curious about how they can use design thinking to boost their business and improve their lives. Join Lucy Patterson and Tracy Sharp - two Northern lasses who support business owners and individuals to use design thinking to positively disrupt the status quo; improving your business performance, whilst also invigorating your love of life. We're here to empower you to think differently and get creative...without messing up your sweater with ...…
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