The Client Experience: expectations and the journey

Bloom House

Have you ever thought about what it would be like to be your client? This is what we in the wedding and event industry call the client experience. This includes your clients' journey from onboarding to offboarding and everything in between. In this episode, we share about:

Onboarding:

• Best practices for onboarding clients.

• How to share with clients what they can expect from you throughout their time working with you in a way that is best for them!

• Ways to prevent technology overload and support your clients in navigating all of the technology of the industry.

Healthy Boundaries with Clients

• The difficulties for you and your clients with going “above and beyond”

• Setting times that you are unavailable and clearly communicating that time frame to your clients.

• Texting vs. Email

The In-Between Times

• Our favorite parts of the planning process

• Helping clients in the in-between times when there is not a lot happening with their event

Offboarding

• What to expect after your time with a client has come to a close

• Receiving feedback and reviews

• Relationships beyond the event

Links:

• Aisle Planner

• Bloom House on Instagram (@bloomhousenc)

• Bloom House Website

For more insights into the wedding and event process and to make sure you don’t miss our next episode, be sure to subscribe to our podcast! If you loved today’s episode head over to the review section and let us know, we’d love to hear from you You can also keep up with all things Bloom House by following us on Instagram @bloomhousenc We’ll see you there!