Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

Bringing Design Closer with Gerry Scullion

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language.

As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.

So let me tell you about Heather.

Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what underpins it but also the effect this has on a day to day basis. It’s exclusionary and exclusive.

Link: https://globalspeechacademy.com/about/heather-hansen/

LinkedIn: https://www.linkedin.com/in/hansenheather

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices