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Raising the Bar on Customer Experience: Learn from the Ritz-Carlton Gold Standard
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תוכן מסופק על ידי Cory & Chad Fischman and Chad Fischman. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Cory & Chad Fischman and Chad Fischman או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Cory and Chad Fischman explore the world of customer experience and its impact on business success. They start by defining what customer experience is and why it matters, highlighting examples of companies that excel at creating memorable experiences for their customers such as Ritz-Carlton, Trader Joe's, and Airbnb.
The hosts then dive into the importance of building a customer-centric culture within a company and share tips for empowering employees to deliver exceptional customer service. The episode concludes with a discussion on measuring and improving customer experience, including how to track important metrics and use customer feedback to drive business growth and retention. To close, each host shares their key takeaway from the discussion, leaving listeners with a strong final message.
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