))
Episode 18: Utility and Warranty — Twin Pillars of Service Value
Manage episode 503793824 series 3687202
תוכן מסופק על ידי Jason Edwards. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Jason Edwards או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Utility and warranty together define whether a service truly delivers value. In this episode, we’ll revisit and expand on these two foundational concepts. Utility is fitness for purpose — does the service provide the functionality customers need? Warranty is fitness for use — does it perform reliably at the required level of availability, capacity, continuity, and security? Both must work together to create value. A service with strong utility but poor warranty may function but fail often; a service with strong warranty but weak utility may work reliably but not solve the right problem.
We’ll use familiar examples to illustrate this. A streaming service must offer the right content (utility) and ensure smooth playback without interruptions (warranty). If either pillar fails, customer trust is lost. By mastering this balance, you’ll understand why ITIL places such importance on these terms, and you’ll be ready to handle related exam questions with confidence. This episode was produced by BareMetalCyber.com.
59 פרקים
שתפו
