Focus on Numbers and People to Drive a Successful Business w/ April Downing

CFO Weekly

Good customer service is table stakes, and getting it wrong will likely cost you dearly in customer churn. As a CFO, you may not think this is an area that pertains to you, but creating a delightful experience for the customer begins with an attitude that permeates the entire organization starting at the top.
April Downing is a seasoned financial and operational executive with over twenty years of experience for publicly and privately held technology, services, and consumer companies. As CFO of Khoros, April is responsible for leading Khoros’ global finance organization and supporting the company’s financial strength but also organic and inorganic growth.
In this episode, we discuss:
- What leads to a successful customer experience
- The role of culture and leadership in delighting customers
- Why a CFO needs to focus on a positive employee experience
Learn more about April and Khoros:

• April Downing's LinkedIn
• Khoros's Website

Episode resources:

• Personiv's Website
• Personiv on LinkedIn
• Personiv on Facebook
• Personiv on Twitter

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Previous guests include: Jack McCullough of The CFO Leadership Council, Sarah Spoja of Tipalti, Ken ''Mr. Biz'' Wentworth of Mr. Biz Solutions, Bryan Lapidus of Association for Financial Professionals, Jeremey Foster of Talroo, Ian Schnoor of Financial Modeling Institute, John Cappadona of School of Rock, Chris Caprio of Focus Technology and Amy Myrland of Capitol Bank.
Check out our three most downloaded episodes:

• Strategic Planning and Forecasting for the Future w/ John Cappadona
• Mastering Financial Modeling for Top Business Decisions w/ Ian Schnoor
• Learning the Best Practices of an M&A Finance Process w/ Liz Hosman and Mark Miller

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