804: Leveling Up Guest Experience

Checking In with Anthony & Glenn

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הוסף לפני seven שנים

תוכן מסופק על ידי Glenn Haussman and Anthony Melchiorri. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Glenn Haussman and Anthony Melchiorri או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Peak Travel

1
Why Petra Needs Its People 28:39

לפני 12 ימים28:39

הפעל מאוחר יותר

רשימות

לייק

אהבתי

28:39

For centuries, members of the B’doul Bedouin tribe lived in the caves around the ancient city of Petra, Jordan. Then, in the 1980s, the government forced the tribe to move in the name of preserving the geological site for tourists. But if the residents are forced to leave, and if their heritage has been permanently changed, then what exactly is being preserved? SHOW NOTES: Meet The Man Living in The Lost City Carved in Stone Jordan: Petra's tourism authority cracks down on Bedouin cave dwellers The tribes paying the brutal price of conservation “There is no future for Umm Sayhoun” Jordan’s Young Bedouins Are Documenting Their Traditions on TikTok Check out Sami's company Jordan Inspiration Tours Learn about your ad choices: dovetail.prx.org/ad-choices…

לפני שנה 20:06

MP3•בית הפרקים

How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.

822 פרקים

#Business #Glenn Haussman #Anthony Melchiorri #Careers #Entrepreneur

804: Leveling Up Guest Experience

Checking In with Anthony & Glenn

13 subscribers

published לפני שנה

שתפו

MP3•בית הפרקים

822 פרקים

#Business #Glenn Haussman #Anthony Melchiorri #Careers #Entrepreneur

כל הפרקים

1
845: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers 24:04

לפני 13 hours24:04

24:04

📉 The hotel industry is navigating turbulent times — again. But this episode of hashtag#novacancynews isn’t about panic — it’s about real talk from the frontlines. I'm joined by Bruce Ford ( Lodging Econometrics ) and Craig Sullivan ( [CLIC] Media ) to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish — a crushing blow to Northeast U.S. tourism [11:35] How to tap your local market like a pro — your community is your new customer [15:25] The pipeline paradox: Record project counts but shrinking room size [18:40] A wave of listings hits the market — who's buying and who's just fishing? [23:10] Why developers are hitting pause — and what smart ones are quietly doing now [27:15] Small business pain: Rising input costs, shrinking margins, and $12 lattes [31:00] Brand conversions, property tax appeals & getting hyper-local for room nights [37:40] Bonus: Bruce’s Vegas weekend + Glenn’s BBQ adventures 🍖🔥 🙌 Special thanks to our advertiser: Actabl , Actabl gives you the power to profit. Visit Actabl.com for more.…

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844: Why $1,000 Hotel Rooms Are Booming & Service is Sinking 38:46

לפני יומיים38:46

38:46

Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who’s actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How Starwood’s brand comeback is shaking up the luxury space What irrationally good service really means (and why it’s now table stakes) Glenn & Anthony’s take on economic instability and how it’s impacting hotel development The real reasons why international travelers are skipping the U.S.…

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843: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets 20:48

לפני 6 ימים20:48

20:48

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow , Chief Brand Officer at Sonesta Hotels ! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences - he secret to differentiating brands in a competitive industry beyond price wars Why humor, authenticity & resonance create stronger brand-customer bonds A special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com to learn more! 🎧 Listen now and be part of the conversation shaping the future of travel!…

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842: Inside Delmonico’s: Secrets of the Legendary Steakhouse 34:50

לפני 8 ימים34:50

34:50

Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the legends, and the real stories behind this institution. 💼 Special thanks to our advertiser, Actabl , they give you the power to profit. Visit them at @ actabl.com ! 🔔 Don’t forget to like, comment, and subscribe for more insider stories from the hospitality world!…

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841: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets 42:50

לפני 10 ימים42:50

42:50

We’re joined by Jamie Cooperstein , author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! · Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you. · Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, Actabl — giving hoteliers the power to profit. Visit actabl.com today Find Jaime’s book: https://lnkd.in/eSnWsRbQ Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes. hashtag#Actabl hashtag#truehospitality…

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840: Why Cash Flow is King in Today’s Hospitality Market 24:40

לפני 17 ימים24:40

24:40

Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on cash-flowing assets. • Urban Market Insights: The challenges and opportunities in cities like New York, San Francisco, and Chicago. • Group vs. Transient Demand: Why group business growth is critical and how it impacts hotel profits. • Opportunities in Secondary Markets: Why deals in the $15M equity range can offer higher yields. • Technology and Data: How proprietary tech is giving AWH Partners a competitive edge in decision-making. 🎤 Bonus Insight: Russ and Glenn take a nostalgic trip down memory lane, discovering they both grew up just miles apart on Long Island! 💡 Key Takeaway: Discipline is key in today's challenging market. Stick to your metrics, stay patient, and be ready when the next opportunity arises. 🙏 Special Thanks to Our Advertiser: Actabl – giving you the power to profit! Visit Actabl.com to learn how tools like ProfitSword can help you make better business decisions. 📢 Don't Miss Out: • Subscribe and follow No Vacancy wherever you get your podcasts. • Share this episode with your network and stay ahead of hospitality trends! #HospitalityInvestment #HotelBusiness #HotelDevelopment #NoVacancy #AWHPartners #RealEstate #HotelTrends #AssetManagement #GroupBusiness #TechnologyInHotels #Actabl #HospitalityInsights…

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839: Exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center 38:01

לפני 5 weeks38:01

38:01

🚨 Get an exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center as it nears its soft opening! 🚨 Join me as I chat with: 🔥 Michael Stengel – Founder & CEO, MJS Hotels Consulting 🔥 Scott Siebert – General Manager, Gaylord Pacific 👉 What You’ll Discover: 🏗️ 16 Years in the Making: How this massive project came to life 🎉 The Hiring Frenzy: 29,000 job applicants & the wildest job fair ever 🌊 Unmatched Resort Amenities: Five pools, waterfront views & a game-changing sports bar 🏨 1,600 Rooms & 89 Suites: Including presidential penthouses with insane views 🏢 150,000 Sq. Ft. Convention Center: The largest pillarless ballroom in California 🍽️ 12 Restaurants & Bars: Including a Cali-Baja hotspot & a 75-ft TV sports bar 🚀 Behind-the-Scenes Footage: Exclusive drone tour of the property ⚡ Soft opening in just 65 days! Is this the ultimate hospitality launch of the decade? Hit LIKE, SUBSCRIBE, and drop a comment on what excites you most about Gaylord Pacific! 🔗 Sponsor Shoutout: Big thanks to Actabl for supporting hospitality pros! Check them out at Actabl.com hashtag#GaylordPacific hashtag#HotelOpening hashtag#LuxuryHotels hashtag#Hospitality hashtag#ResortLife hashtag#SanDiegoHotels hashtag#ConventionCenter hashtag#NoVacancyLive hashtag#TravelNews…

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Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC 5:10

לפני 5 weeks5:10

5:10

Today I chat with Cesar Wurm from IHG Hotels & Resorts at the California Lodging Investment Conference & [CLIC] Connect Podcast ! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros. 🔹 What You’ll Learn: How IHG is adapting to government travel shifts 🔄 Why group & events business is a major bright spot ✨ Pricing pressure vs. guest experience – striking the right balance 💰 How emotional connections can justify premium rates ❤️ The future of leisure and business travel trends 🚀 Tune in for expert takes on the state of hospitality in 2025! 📩 Subscribe & Stay Updated: Text "HOTEL" to 66866 #Hospitality #HotelIndustry #NoVacancyPodcast #BusinessTravel #HotelRevenue #CLIC2024 #HotelMarketing #IHG #GlennHaussman…

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838: Luxury River Cruising in Vietnam: The Heritage Line Experience 28:20

לפני 6 weeks28:20

28:20

Get ready for an eye-opening journey into the world of luxury river cruising in Vietnam, Laos, and Myanmar with John Nguyen, CEO of Heritage Line! 🌊✨ What you’ll discover in this episode: 🔹 The Origin Story – How John’s childhood on the Pearl River inspired a world-class cruise line 🔹 Beyond the Big Ships – Why river cruises offer a more intimate, immersive travel experience 🔹 Hidden Gems of the Mekong – Villages so remote that some locals have never seen electricity before 🔹 Luxury Meets Culture – Private dining, curated excursions, and encounters with monks, artisans, and Khmer Rouge survivors 🔹 Unmatched Culinary Delights – Fresh, locally sourced meals and interactive cooking experiences 🔹 Overcoming Challenges – From building boats with no experience to navigating unpredictable river depths 🔹 How Heritage Line Stands Out – Why boutique cruising is the future of high-end travel 🔥 If you want to learn about a true entrepreneur, this episode is for you! 🎧 Subscribe for more insider hospitality stories! Text Hotel to 66866 🌍 Learn more about Heritage Line: https://www.heritage-line.com #LuxuryTravel #RiverCruise #VietnamTravel #MekongDelta #HeritageLine #TravelPodcast #NoVacancy #BoutiqueCruise #AdventureTravel…

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837: Inside the Stunning Le Meridien Fort Worth – A Must-See Adaptive Reuse Hotel Tour! 18:37

לפני 6 weeks18:37

18:37

Step inside Le Meridien Fort Worth with Glenn Haussman and General Manager Chase Chasteen for an exclusive tour of this beautifully transformed historic building. From a 1928 auto garage to a modern luxury hotel, this property is packed with unique design, thoughtful touches, and a rich history you won’t want to miss. 🔥 What You’ll Discover: Historic Transformation – Learn how a 1928 parking garage became a stunning hotel while preserving its roots. Hidden Design Details – From custom Hermes artwork to Texas-inspired decor, every corner tells a story. Rooftop Lounge & Secret Bar Features – Find out what makes Annex one of the best rooftop bars in Fort Worth. Luxury Suites & High-Tech Amenities – Peek inside the rooms and see smart design at work. Next-Level Meeting & Event Spaces – A look at the high-tech boardrooms and multifunctional spaces perfect for any event. Why This Hotel Stands Out – From mid-century modern vibes to a brasserie with a Texas twist, discover what makes this hotel unique. Hit LIKE if you love adaptive reuse projects, and SUBSCRIBE for more incredible hotel tours!…

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836: 💰 Chaos, Cash & The Hospitality Rollercoaster – Michael Schindler Returns! 🎢 34:01

לפני 6 weeks34:01

34:01

The hospitality investment world is a whirlwind, and no one knows it better than Michael Shindler, ISHC of Four Corners Advisors. In his 11th (!) appearance, we tackle the biggest mysteries in the industry today. Is money really coming off the sidelines? Are interest rates going anywhere? And what’s up with tariffs shaking up the market? 🤯 In This Episode: 🔥 Executive orders, lawsuits, and the chaos factor in hospitality 💵 Why everyone keeps saying there’s money on the sidelines—do we believe them? 🏨 The fate of PIPs, debt maturities, and refinancing struggles 📉 Are hoteliers finally hitting the ceiling on rate hikes? 🛠️ How smart owners are stretching renovation dollars with better R&M 🎶 Live music as a guest experience boost? (Hint: Yes!) We’re breaking down the real talk in hospitality finance, investment, and strategy—without the sugarcoating. If you’re in the biz, this is one episode you cannot afford to miss. 💬 Agree? Disagree? Have your own take? Drop a comment below! And don’t forget to subscribe for more deep dives into hospitality’s biggest trends. 👉 Text HOTEL to 66866 to get the latest insights straight to your inbox!…

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835: From Old Mills to Stunning Hotels: The Art of Adaptive Reuse in Hospitality Design 32:26

לפני 6 weeks32:26

32:26

Join No Vacancy Live host Glenn Haussman as he explores the magic behind adaptive reuse and hotel design with industry leaders Sharon Bilbeisi AIA LEED AP (SVP of Design, IIG Design) and Jocelyn Lurie (VP of Procurement, Throughline by IIG ). This episode uncovers how old structures—from historic mills to outdated hotels—are being turned into extraordinary hospitality experiences. 📌 What You’ll Discover in This Episode: The Art of Adaptive Reuse – How IIG Design transforms overlooked spaces into unforgettable hotels The Balladeer Hotel Story – A deep dive into revitalizing a historic textile mill in Mount Airy, NC Secrets of Hotel Procurement – The challenges of sourcing custom designs, from chandeliers to furniture Designing for Guests’ Needs – Why great hotel rooms anticipate what you need before you know you need it Lessons from Park City, Utah – Reinventing a ski-country property into a Tribute Portfolio gem The Power of Local Storytelling – How IIG Design weaves history, community, and creativity into every project See the hotels we disucss here: https://www.dropbox.com/scl/fi/8drjkso2ewok57em0jsqo/02-25-2025_No-Vacancy-Podcast-Tribute-Portfolio-TL-and-IIG-Design-2.pdf?rlkey=jjdx8pop1g55894p7a8h1qcs9&dl=0 🔗 Watch the full episode now and see how great hotels come to life! 📌 Timestamps: 0:00 – Welcome & Introduction 3:15 – When Sharon and Jocelyn fell in love with design & procurement 6:45 – Why adaptive reuse is the future of hospitality 12:30 – The Balladeer Hotel transformation 19:10 – Inside the procurement process: Turning ideas into reality 25:45 – The importance of a model room in hotel design 31:00 – Park City, Utah project: Reimagining an existing property 37:20 – Designing hotel rooms to anticipate guests’ needs 45:10 – Fun surprises in adaptive reuse projects 50:00 – Final thoughts & how to connect with IG Design 🔥 Subscribe for More Hospitality Insights! 🔥 hashtag#HotelDesign hashtag#HospitalityIndustry hashtag#AdaptiveReuse hashtag#HotelRenovation hashtag#NoVacancyLive hashtag#InteriorDesign hashtag#BoutiqueHotels hashtag#HotelDevelopment hashtag#HotelConstruction hashtag#IGDesign…

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834: 🎙️The Hotel Dining Revolution with José Andrés Group’s CEO Bakhshandehpour 28:34

לפני 7 weeks28:34

28:34

Today’s a special one! I’m talking to Sam Bakhshandehpour , CEO of one of the most influential hotel restaurant companies, José Andrés Group . He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food prices and how some restaurants are pricing themselves out 🔹 Why hotel restaurants are making a comeback as destination dining 🔹 The secret to balancing affordability, quality, and profitability in hospitality 🔹 How partnerships with luxury hotel brands like Ritz-Carlton drive success 🔹 The power of guest experience: service, ambiance, and making people feel at home 🔹 Sam’s advice for young hospitality professionals looking to break into the industry 🎧 Listen now and get the real story behind the numbers, the experience, and the future of hotel dining!…

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833: Mid-Century Modern Vibes & Hospitality Innovation at the Dream Inn! 🏨 15:23

לפני 8 weeks15:23

15:23

Step into the heart of Santa Cruz, where hospitality, design, and surf culture collide! Join Glenn Haussman as he chats with Michael Moskowitz and Kam Babaoff, co-founders of Ensemble, a company focused on hotels, offices and more. Today, we’re in a van discussing the iconic Dream Inn in Santa Crfuz and their latest luxury venture, La Bahia Resort. 🎧 In this episode, you'll discover: 🌊 The fascinating history of the Dream Inn, including its mid-century modern revival and ties to surf culture. 🍴 How the Jack O’Neill restaurant serves up local flavors, featuring fresh, daily-caught seafood from Monterey Bay. 🏗️ The challenges and rewards of developing luxury hotels in California’s coastal zones. 🌟 Why La Bahia Resort is poised to redefine luxury in Santa Cruz with unique dining concepts like "Low Tide" and "High Tide." 🛠️ Ensemble’s unique owner-operator approach and what sets their hospitality philosophy apart. 🎥 Highlights: A peek at the only 10-story hotel in Santa Cruz with every room offering ocean views. Insights into designing for multi-generational guests and embracing local history. A playful debate about the best dining experiences and fried fish cravings! 👉 Don’t miss this in-depth look at how Ensemble Hospitality is blending history, innovation, and a love for community to create unforgettable guest experiences. 🔗 Stay Connected: Hit Subscribe and turn on notifications to stay updated on all things hospitality, design, and travel! #DreamInn #SantaCruzHotels #LuxuryHospitality #HotelDesign #hotels #hotelnews #LaBahiaResort #SurfCulture #MidCenturyModern…

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832: Inside the Mind of a Hospitality Design Legend: Adam Tihany on Innovation, Struggles & Success 54:20

לפני 8 weeks54:20

54:20

🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success. 🔹 Highlights from this can't-miss episode: ✔️ How a chance encounter at Studio 54 led to his first big break in restaurant design ✔️ The struggles of starting out—nearly going broke before making it big ✔️ The wild story behind Mandalay Bay’s famous flying wine angels 🍷😇 ✔️ Why today’s design world lacks originality and how true creatives stand out ✔️ The unexpected challenges of redesigning the legendary Per Se restaurant ✔️ What inspires his designs—from movies to global culture ✔️ How he’s now giving back by shaping the next generation of hospitality designers 🔥 If you love restaurants, hotels, or just great stories about innovation, you won’t want to miss this one! 🎧 Listen now and don’t forget to subscribe for more insider conversations on hospitality, design, and business!…

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