#10: Why your customer health scores are not working with Irit Eizips, CSM Practice

Churn It Up: Customer Success Podcast

About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it. Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health. See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html