597: Caught in the Cloud: Backup Battles and Cyber Scams

Command Control Power: Apple Tech Support & Business Talk

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הוסף לפני nine שנים

תוכן מסופק על ידי PsiMac and Jerry Zigmont. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי PsiMac and Jerry Zigmont או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

How to Be a Better Human

1
Throwing good parties and building community (w/ Priya Parker) 38:16

לפני 22 weeks38:16

הפעל מאוחר יותר

רשימות

לייק

אהבתי

38:16

Many of us are entering the new year with a similar goal — to build community and connect more with others. To kick off season five, Priya Parker shares ideas on how to be the host with the most. An expert on building connection, Priya is the author of “The Art of Gathering: How We Meet and Why It Matters.” Whether it's a book club, wedding, birthday or niche-and-obscurely themed party, Priya and Chris talk about how to create meaningful and fun experiences for all of your guests — including yourself. For the full text transcript, visit go.ted.com/BHTranscripts . For the full text transcript, visit go.ted.com/BHTranscripts Want to help shape TED’s shows going forward? Fill out our survey here ! Learn more about TED Next at ted.com/futureyou Hosted on Acast. See acast.com/privacy for more information.…

לפני שנה 1:06:06

MP3•בית הפרקים

In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.

00:00 Introduction and Opening Remarks

00:08 Customer Support Rant: Backblaze Experience

01:26 Policy Changes and Their Impact

03:34 Challenges with Backblaze Services

12:09 Affiliate Program Issues

16:21 Amazon Return Policy Frustrations

21:26 iPhone Delivery Nightmare

27:37 AppleCare Plus Trade-In Saga

30:11 AI Response and Trade-In Deals

31:12 Apple Business Connect Webinar

33:10 Logo Upload Struggles

37:08 Verified Logo Program

41:24 Microsoft and Dropbox Scam

48:51 Scam Prevention and Security Measures

01:00:13 Scams from Nigeria and India

01:02:04 Conclusion and Movie Recommendation

101 פרקים

#Tech #Tech News #Apple #Appleconsultants #Appletech #Mac #Macintosh #Mactech #PsiMac #Jerry Zigmont #News

597: Caught in the Cloud: Backup Battles and Cyber Scams

Command Control Power: Apple Tech Support & Business Talk

published לפני שנה

שתפו

MP3•בית הפרקים

00:00 Introduction and Opening Remarks

00:08 Customer Support Rant: Backblaze Experience

01:26 Policy Changes and Their Impact

03:34 Challenges with Backblaze Services

12:09 Affiliate Program Issues

16:21 Amazon Return Policy Frustrations

21:26 iPhone Delivery Nightmare

27:37 AppleCare Plus Trade-In Saga

30:11 AI Response and Trade-In Deals

31:12 Apple Business Connect Webinar

33:10 Logo Upload Struggles

37:08 Verified Logo Program

41:24 Microsoft and Dropbox Scam

48:51 Scam Prevention and Security Measures

01:00:13 Scams from Nigeria and India

01:02:04 Conclusion and Movie Recommendation

101 פרקים

#Tech #Tech News #Apple #Appleconsultants #Appletech #Mac #Macintosh #Mactech #PsiMac #Jerry Zigmont #News

All episodes

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 470: Beans In The Buckets 46:19

לפני 6 ימים46:19

46:19

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Command Control Power: Apple Tech Support & Business Talk

1
620: From Rooftops in Spain to QuickBooks User Pains 57:27

לפני 13 ימים57:27

57:27

In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful insights for managed service providers. 00:00 Introduction and Greetings 00:08 Vacation Recap: London and Spain 01:11 The Sunday Roast Experience 01:52 Yorkshire Pudding and British Cuisine 03:50 Party in Spain: Music, Conversations, and More 08:50 Back to Work: QuickBooks Troubles 28:46 QuickBooks Desktop vs. Online: The Cost Debate 29:11 Client's PC Purchase and Windows Upgrade Issues 30:12 Navigating Windows Setup and Software Challenges 31:00 Billing and Discounted Rates Discussion 33:00 Two-Factor Authentication Troubleshooting 35:11 One Password Support and Admin Access 47:10 Mac Admins Community and Personal Anecdotes 49:50 Client Device Trade-In and Repair Issues 51:58 Case or No Case: Protecting Your Devices…

Command Control Power: Apple Tech Support & Business Talk

1
619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support 57:10

לפני 20 ימים57:10

57:10

In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation…

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape 50:21

לפני 27 ימים50:21

50:21

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

Command Control Power: Apple Tech Support & Business Talk

1
617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models 1:04:03

לפני 5 weeks1:04:03

1:04:03

Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on how to responsibly integrate AI into everyday professional tasks. 00:00 Introduction and Welcome 00:09 Celebrating 35 Years of Tidbits 01:14 Navigating Current Events and Business Ethics 04:51 Challenges in Business and Academia 07:06 Handling Offboarding and Client Relations 10:12 The Impact of Media and Fiction on Real Life 12:12 A Lesson in Communication and De-escalation 18:15 The Rise of AI and Apple's Struggles 31:35 Introduction to Answer Engines 31:48 The Role of Original Sources 32:12 Impact of Answer Engines on Source Verification 33:03 Commercial Content vs. Non-Commercial Content 35:05 Challenges with Paywalls and Advertising Models 36:04 Micropayments as a Solution 37:07 The Evolution of Business Models 40:46 The Rise of AI Answer Engines 44:30 The Future of Search and AI Integration 58:40 The Importance of AI Policies in Business 01:01:11 Conclusion and Final Thoughts…

Command Control Power: Apple Tech Support & Business Talk

1
616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight 1:09:49

לפני 6 weeks1:09:49

1:09:49

The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 Introduction and Greetings 00:12 Backblaze Recap: Communication and QA Issues 01:32 Backblaze Update Problems and User Confusion 03:03 Backblaze's Compromised Credentials and Communication Breakdown 05:41 Inconsistent Communication and Crowdsourcing Solutions 18:18 Apple's QA Issues and Update Problems 33:01 General Frustrations with Technology and Education 35:45 AI Tools for Coders 36:14 Introducing Trona Patch 3.0 36:50 Customizing Patch Notifications 37:23 Client Reactions to Patch 39:39 New Features in Patch 3.0 46:51 Balancing Notifications and Updates 50:39 A Funny Anecdote 51:02 The MacBook Air Incident 55:04 Restoring from Backup 01:00:49 Final Thoughts and Thanks…

Command Control Power: Apple Tech Support & Business Talk

1
615: Boutique Consultancy: Balancing High-Touch Service and Growth 53:24

לפני 7 weeks53:24

53:24

Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy. 00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements…

Command Control Power: Apple Tech Support & Business Talk

1
614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84 58:46

לפני 8 weeks58:46

58:46

Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges. 00:00 Introduction and Guest Welcome 00:36 Listener Feedback and Follow-Up 02:41 AI Tools in Daily Work 05:51 AI Integration in Business 09:08 Real-World AI Use Cases 13:52 Challenges and Best Practices with AI 23:50 AI in Education and Policy 27:22 Understanding AI Policies and Data Leakage 28:28 Balancing AI Empowerment and Security Risks 29:21 Credential Stuffing and Security Examples 30:49 Implementing Effective AI Policies 32:10 Microsoft Tools for Data Security 35:03 Challenges in Modern Security Practices 39:14 Leveraging AI for Productivity 42:09 AI in Client Communication and Ticketing 47:48 The Human Element in AI Integration 51:32 Concluding Thoughts on AI and Security…

Command Control Power: Apple Tech Support & Business Talk

1
613: Inside the World of IT: Daily Challenges and Unlikely Solutions 1:04:58

לפני 9 weeks1:04:58

1:04:58

In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician. 00:00 Introduction and Patreon Promotion 01:38 Unedited YouTube Broadcasts 02:52 Barcelona Travel Talk 04:00 Tech Truisms and Client Discussions 06:38 Client Hardware Upgrade Policies 12:31 Unsupported Hardware Fees and Security Risks 27:45 Apple Business Manager and iCloud Issues 34:40 The Mysterious Phone Issue 35:28 Joe's Story: The Spam Attack 37:07 Understanding the Hacker's Tactics 39:28 Dealing with the Spam Flood 46:44 A Disgruntled Employee? 47:59 The Best Buy Clue 49:15 The Police Involvement 50:20 The Amateur Hacker Theory 55:27 Jerry's Funny TV Repair Story 01:02:27 Conclusion and Next Steps…

Command Control Power: Apple Tech Support & Business Talk

לפני 15 weeks57:45

57:45

In this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program strategies to technical management of software updates in Apple devices.…

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597: Caught in the Cloud: Backup Battles and Cyber Scams

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597: Caught in the Cloud: Backup Battles and Cyber Scams