#144 - Challenges Of Implementing Click-and-collect, Solved - Julie Samaha, Tamimi Markets Commerce Talks With Alexander Graf podcast

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תוכן מסופק על ידי Oskar and Alexander Graf. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Oskar and Alexander Graf או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

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#697: Building the total experience for customers with AJ Joplin, Forrester 24:10

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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Commerce Talks with Alexander Graf « »
#144 - Challenges of implementing click-and-collect, solved - Julie Samaha, Tamimi Markets

לפני שנה 29:42

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תוכן מסופק על ידי Oskar and Alexander Graf. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Oskar and Alexander Graf או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

In this episode of Commerce Talks with Alexander Graf, I dive into the complexities of implementing click-and-collect services with Julie Samaha, Head of E-commerce at Tamimi Markets in Saudi Arabia. Julie shares her journey from fashion and electronics to groceries, highlighting the rapid growth and challenges faced in the e-commerce landscape. We explore Tamimi's unique approach to click-and-collect, emphasizing convenience and sustainability in a market dominated by home delivery. Julie discusses the operational hurdles, such as integrating technology and managing inventory, while maintaining a seamless customer experience. We also touch on the competitive landscape in Saudi Arabia, comparing it to trends in Europe and the rise of quick commerce. Tune in to discover how Tamimi Markets is navigating these challenges and driving innovation in the grocery sector.

… continue reading

159 פרקים

#Business #Lena Hackelöer #Willem Blom #Le WimLex #Alexander Graf

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#144 - Challenges of implementing click-and-collect, solved - Julie Samaha, Tamimi Markets

Commerce Talks with Alexander Graf

22 subscribers

published לפני שנה

שתפו

MP3•בית הפרקים

תוכן מסופק על ידי Oskar and Alexander Graf. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Oskar and Alexander Graf או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

In this episode of Commerce Talks with Alexander Graf, I dive into the complexities of implementing click-and-collect services with Julie Samaha, Head of E-commerce at Tamimi Markets in Saudi Arabia. Julie shares her journey from fashion and electronics to groceries, highlighting the rapid growth and challenges faced in the e-commerce landscape. We explore Tamimi's unique approach to click-and-collect, emphasizing convenience and sustainability in a market dominated by home delivery. Julie discusses the operational hurdles, such as integrating technology and managing inventory, while maintaining a seamless customer experience. We also touch on the competitive landscape in Saudi Arabia, comparing it to trends in Europe and the rise of quick commerce. Tune in to discover how Tamimi Markets is navigating these challenges and driving innovation in the grocery sector.

… continue reading

159 פרקים

#Business #Lena Hackelöer #Willem Blom #Le WimLex #Alexander Graf

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#144 - Challenges of implementing click-and-collect, solved - Julie Samaha, Tamimi Markets 29:42

לפני 1 year29:42

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29:42

In this episode of Commerce Talks with Alexander Graf, I dive into the complexities of implementing click-and-collect services with Julie Samaha, Head of E-commerce at Tamimi Markets in Saudi Arabia. Julie shares her journey from fashion and electronics to groceries, highlighting the rapid growth and challenges faced in the e-commerce landscape. We explore Tamimi's unique approach to click-and-collect, emphasizing convenience and sustainability in a market dominated by home delivery. Julie discusses the operational hurdles, such as integrating technology and managing inventory, while maintaining a seamless customer experience. We also touch on the competitive landscape in Saudi Arabia, comparing it to trends in Europe and the rise of quick commerce. Tune in to discover how Tamimi Markets is navigating these challenges and driving innovation in the grocery sector.…

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