How to grow with client retention with Hemant Varshney

Counsel Cast

In this episode, Hemant Varshney joins me to discuss client retention; what it is, why it’s important, and tips to help you create an environment that fosters a growing client relationship.

For over 14 years, Hemant has played a pivotal role in all aspects of digital marketing. Starting out as a media manager, he continued on to become a consultant, Head of Growth, and executive at a hyper-growth agency, managing a team of 30+. Outside of work, Hemant loves to travel and has been to more than 45 countries (and counting).

Hemant gives listeners actionable tips on:

• [2:00] Why client retention is important
• [4:30] The different categories for retention
• [6:45] Being open and available to receiving feedback
• [8:40] The client retention processes Hemant has in place
• [12:30] Signs a client isn’t a good fit
• [15:30] Prioritizing client and team communication
• [19:20] Getting to know clients on a personal level
• [22:15] Building out your client experience
• [24:25] Creating systems for feedback
• [26:15] Hemant’s book recommendation
• [30:05] One key takeaway to implement right away

Resources mentioned in this episode:

• Principles by Ray Dalio

Connect with Hemant here:

• www.instagram.com/digicom.io
• www.twitter.com/digicom_io
• https://www.linkedin.com/in/hvarshney/
• www.Digicom.io

Connect with me

• Instagram
• Pinterest
• Facebook
• Twitter
• Karin on Twitter
• Karin on LinkedIn
• Conroy Creative Counsel on Facebook
• https://conroycreativecounsel.com