Should a Leader Know Everything Their Team Does

Creating Disney Magic

"Create trust in the organization. Let people know that you don't know everything, you don't plan to know everything, and you're there to help them get what they need from the organization when they need it."

Notable Moments

00:57 A leader's role is to support, understand, and guide

03:56 Create a culture of trust for open communication and support

09:34 Avoid anxiety by trusting the competent people you hire

11:41 Understand your business by istening to employees and customers

Should a Leader Know Everything Their Team Does

As a leader, it’s okay not to know everything your team does. When I was promoted to oversee operations at Walt Disney World, I didn't fully understand the intricate details of every department. Imagine being responsible for managing a place as large as a city with over 50,000 cast members. There were times I felt totally out of control. But you know what I learned?

You don’t have to know everything.

Read more about this episode here in my blog.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Travel Guidance

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