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Blake Morgan's Blueprint for Customer-Focused Leadership
Manage episode 438236974 series 3415318
תוכן מסופק על ידי Brittany Hodak. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Brittany Hodak או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
In this episode of the Creating Superfans podcast, I’m joined by the woman that Meta has called “the queen of CX”, and I am lucky enough to get to call a friend, Blake Morgan. Blake is a CX futurist and author of three amazing books on customer experience, including her newest, The 8 Laws of Customer-Focused Leadership. Blake and I are very aligned on the way we think about customer experience, so if you enjoy listening to me, I promise you’ll enjoy this conversation!
You’ll hear us chat about:
- Why customer experience is a decision that you have to make daily
- The habits of the most engaged and successful leaders
- Case studies from customer-centric brands like In-N-Out, Trader Joe’s, and ADT
Get a copy of Blake’s new book here
Listen to the Modern Customer Podcast
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