The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162

CX Passport

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:47 Journalism as a path to customer experience

5:48 The importance of creativity as adults

10:09 All about LEGO Serious Play

15:39 1st Class Lounge

23:21 Implementing AI in Customer Experience

29:03 State of CX in Finland

31:36 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Sirte LinkedIn: https://www.linkedin.com/in/sirte/

Sirte Website (Finnish): https://www.shirute.com/

Sirte Website (English): https://www.shirute.fi/en

CX 5 Book: https://www.shirute.com/cx5-book/

CX Play: https://www.cxplay.fi