"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31

CX Passport

Understand what TRUE customer loyalty looks like AND how to get it from Hall of Fame Speaker, Shep Hyken!

Have a listen as Shep gives us great insights from his new book, “I’ll Be Back: How To Get Customers To Come Back Again And Again” such as

• How do you create loyal customers
• What is the F-bomb of Customer Service?
• Moments of magic, misery...and mediocrity
• Creating an "I'll Be Back Culture"
• Just as important to avoid "meh" moments
• Don't confuse a repeat customer with a loyal customer
• Simple doesn't mean easy

And it’s not a CX Passport episode without a little travel, right? Check out Shep’s favorite airport restaurants and listen in as he tells some of his great business travel experiences. Find out why New Zealand is amazing and what is the only bean Shep will eat.

Learn about all that from Shep!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Book Title “I’ll Be Back: How To Get Customers To Come Back Again And Again”

Book Site illbebackbook.com

Shep Hyken www.linkedin.com/in/shephyken/

Web Site hyken.com