The one with the customer support great day - Jordan Hooker CX #OpenToWork E166

CX Passport

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:30 Why is customer experience important? What drew Jordan to CX?

7:00 How to create sustainably good experiences for customers

11:29 Contact center insight story at Booster Fuels

12:45 1st Class Lounge

16:55 What are companies doing wrong in customer experience

18:45 Why are companies not using customer insight

21:10 How Jordan can help companies in CX

22:28 What’s next for Jordan

23:23 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/jordanhooker/

April Obersteller’s Episode: https://www.buzzsprout.com/1736603/episodes/11738962