068: DOGE bites federal phone lines. Are Elon & Co. shutting down toll-free?

Deep Learning with PolyAI

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Damien and Nikola are back to discuss the impact of removing toll-free numbers for government services, focusing on the DOGE/Social Security Administration's briefly considered decision. They explore the potential operational and cost-saving implications of voice AI in government services, the challenges of optimizing such large systems, and the long-term strategies for digital transformation. The discussion also touches on the changing preferences of Generation Z towards voice communication and the importance of careful, well-planned implementation of automation in government operations.

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