From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions

Design Leadership Insights

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All About Change

1
Gary Sinise: Doing More for Our veterans with the Gary Sinise Foundation 27:29

לפני 14 ימים27:29

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27:29

Gary Sinise is an award winning actor, on the stage, TV and big screen. He is best known for playing Lieutenant Dan in Forrest Gump. Inspired by this role and his family members, Gary is now the head of the Gary Sinise Foundation, which offers support for service members who need help with mental wellness, trauma, physical recovery, and loss. He Also plays concerts worldwide for our nation’s defenders and their families, boosting morale and offering gratitude for their sacrifices as part of the Lt. Dan Band. Jay and Gary discuss the changing needs of American service members and their families, the many services the Gary Sinise Foundation provides, how Gary’s work helped him through personal loss and much more. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters (0:00) intro (1:11) Veterans’ changing needs over the past half century (7:57) Veterans’ appreciation of Gary’s portrayal of Lt. Dan (10:25) By helping others, we step out of ourselves (11:46) The Lt. Dan Band (15:29) How the death of Gary’s son Mac impacts his activism (17:33) Bringing services to American heroes wherever they are (19:45) Accurate portrayals of veterans in film and TV (20:58) How can people get involved with the Gary Sinise foundation (24:24) Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at ⁠⁠www.jayruderman.com⁠⁠ .…

לפני שנה 12:54

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Key takeaways include:

Convert raw satisfaction metrics into actionable design insights
Implement a three-tiered approach to understanding customer data
Uncover the human stories behind numerical feedback
Bridge quantitative data with qualitative user research
Create more impactful design solutions through data-informed decisions

11 פרקים

#MBA #Careers #Business #Graphic Design #Arts #UX Architect

From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions

Design Leadership Insights

published לפני שנה

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MP3•בית הפרקים

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on April 23, 2025 19:08 (2M ago)

Key takeaways include:

Convert raw satisfaction metrics into actionable design insights
Implement a three-tiered approach to understanding customer data
Uncover the human stories behind numerical feedback
Bridge quantitative data with qualitative user research
Create more impactful design solutions through data-informed decisions

11 פרקים

#MBA #Careers #Business #Graphic Design #Arts #UX Architect

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This end-of-season episode demonstrates how effective design leaders navigate their first 90 days in a new role by prioritizing deep understanding and strategic relationship-building before implementing changes, creating a foundation for lasting organizational transformation. Paul reveals a three-phase framework—Listening, Vision Crafting, and Strategic Action—that guided multiple successful leadership transitions and offers practical principles for new design leaders to make meaningful impact while building trust across the organization. Key takeaways include: Invest in understanding before acting to build trust and uncover organizational realities Build relationships across disciplines to create effective cross-functional collaboration Translate design value into business metrics that resonate with executives Choose focused initiatives over comprehensive changes to demonstrate impact Balance deep knowledge gathering with visible progress to maintain momentum…

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From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions 12:54

לפני 8 weeks12:54

12:54

Design leader Paul reveals how to transform raw customer satisfaction metrics into meaningful design decisions. Drawing from his experience at Expedia and a global logistics company, he shares a proven three-tiered approach to understanding what lies beneath the numbers. Paul demonstrates how leadership that focuses on uncovering human stories behind metrics leads to more impactful design solutions and significantly improved user experiences. This episode offers practical strategies for design leaders seeking to bridge the gap between quantitative data and qualitative insights. Key takeaways include: Convert raw satisfaction metrics into actionable design insights Implement a three-tiered approach to understanding customer data Uncover the human stories behind numerical feedback Bridge quantitative data with qualitative user research Create more impactful design solutions through data-informed decisions…

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לפני 9 weeks13:03

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לפני 10 weeks10:37

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לפני 11 weeks12:06

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לפני 12 weeks13:09

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לפני 14 weeks11:10

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לפני 15 weeks10:19

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לפני 17 weeks9:27

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From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions

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From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions