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What is "Calm Productivity"? I’ve spent a few episodes letting you know how to implement Attention Compass, but why would you WANT TO do that? I'm constantly talking to people about this idea of calm productivity, because that's the payoff for Attention Compass. But, in lots of episodes I find myself getting into the technical details of how Attention Compass works and how you should go about implementing it. And that's great; I want you all to understand that you can do this. The rest of the story is: WHY would you want to do this? This episode explains that. The heaviness of gravity and the stress of managing our attention poorly. It’s a good feeling to reduce that stress, but it's pretty hard to describe the feeling (trust me: I've tried). So I’ll use some customer (and other) examples to describe different facets of calmness and lower stress. You might see something that is a part of your productivity practice. If so, please recognize that I'm not trying to beat you up. I'm talking about some common practices, mindsets, and habits and how they affect our level of stress. Client stories (a.k.a. What my clients DON"T do) They DON"T:
wake up at 3AM in a panic
Sam’s story
fall into multitasking
Randy forgets because he tries to multitask
spend lots of time looking for the things they need to do their work
Rob’s ½ to full day saved
generate an on-the-fly to-do list every morning (which is not a great list, anyway)
Wagner's bad to-do list
have lots of partially complete tasks and work-in progress artifacts to track
Rob (again) about the clarity of a good backlog
About the Tickler File - the trusted tool to manage the things we're not doing. As a free gift, I'll show you how to implement a Tickler File for yourself. It's pretty simple and cheap. It will help you manage your postponement decisions and is the first step for getting rid of 1) your pile(s) of work-in-progress and 2) your daily to-do list (which is a pretty bad list). Get it here: https://dobusyright.com/tickler-file/ Back to client stories... My clients DON'T:
say, I'd better do it before I forget about it
Myhriah's story about distraction
engage in huge efforts at self-discipline
Kellie's already quite productive
sacrifice lots of fun "life-stuff" in order to be productive
Dustin and his family
worry much about "work/life balance"
Andrew's question: what is work?
need to use stress-based productivity tactics on themselves or others
Talking to the students about deadlines and working with less panic
feel exhausted, but instead they feel effective
Greg's need for results
These are real stories from real people. I wanted you to hear them because these are facets of what I usually refer to as "calm productivity". I've relayed stories from clients and others about the things they DON'T do and the habits and mindsets they no longer have. I have tried to present a clearer picture of specific results that people have achieved as they implemented Attention Compass. I hope one of these stories resonates with you. If you see yourself in one or more of them, I invite you to take action to fix it. A good start is to download and implement your own Tickler File.
What is "Calm Productivity"? I’ve spent a few episodes letting you know how to implement Attention Compass, but why would you WANT TO do that? I'm constantly talking to people about this idea of calm productivity, because that's the payoff for Attention Compass. But, in lots of episodes I find myself getting into the technical details of how Attention Compass works and how you should go about implementing it. And that's great; I want you all to understand that you can do this. The rest of the story is: WHY would you want to do this? This episode explains that. The heaviness of gravity and the stress of managing our attention poorly. It’s a good feeling to reduce that stress, but it's pretty hard to describe the feeling (trust me: I've tried). So I’ll use some customer (and other) examples to describe different facets of calmness and lower stress. You might see something that is a part of your productivity practice. If so, please recognize that I'm not trying to beat you up. I'm talking about some common practices, mindsets, and habits and how they affect our level of stress. Client stories (a.k.a. What my clients DON"T do) They DON"T:
wake up at 3AM in a panic
Sam’s story
fall into multitasking
Randy forgets because he tries to multitask
spend lots of time looking for the things they need to do their work
Rob’s ½ to full day saved
generate an on-the-fly to-do list every morning (which is not a great list, anyway)
Wagner's bad to-do list
have lots of partially complete tasks and work-in progress artifacts to track
Rob (again) about the clarity of a good backlog
About the Tickler File - the trusted tool to manage the things we're not doing. As a free gift, I'll show you how to implement a Tickler File for yourself. It's pretty simple and cheap. It will help you manage your postponement decisions and is the first step for getting rid of 1) your pile(s) of work-in-progress and 2) your daily to-do list (which is a pretty bad list). Get it here: https://dobusyright.com/tickler-file/ Back to client stories... My clients DON'T:
say, I'd better do it before I forget about it
Myhriah's story about distraction
engage in huge efforts at self-discipline
Kellie's already quite productive
sacrifice lots of fun "life-stuff" in order to be productive
Dustin and his family
worry much about "work/life balance"
Andrew's question: what is work?
need to use stress-based productivity tactics on themselves or others
Talking to the students about deadlines and working with less panic
feel exhausted, but instead they feel effective
Greg's need for results
These are real stories from real people. I wanted you to hear them because these are facets of what I usually refer to as "calm productivity". I've relayed stories from clients and others about the things they DON'T do and the habits and mindsets they no longer have. I have tried to present a clearer picture of specific results that people have achieved as they implemented Attention Compass. I hope one of these stories resonates with you. If you see yourself in one or more of them, I invite you to take action to fix it. A good start is to download and implement your own Tickler File.
Our attention is over-allocated by a nexus of events. This episode is what to do about that. I'm gonna acknowledge something that I'm not a big fan of. Apparently April is stress awareness month. So, if you weren't aware of stress, stress is a thing. I think most of us are aware of it. I don't want to be a curmudgeon but oh my word. Yes, I'm already aware of all of the different months that have some awareness attached to that. About stress… My promise to you is: if you practice good attention management, that will lead to a new level of productivity for you. That productivity will interact with your level of stress around 1) your to-do list and 2) the information that you need to manage such that your level of stress will go down. In this episode, I'm going to try and do a couple of different things. One is I'm going to tell you a little bit about stress. I’ll give you a great resource around stress. Two is we're going to talk about a really strange notion in our modern world; it's called contentment. If you've never heard that word before I get it, and we'll talk about what that is. Stress versus contentment and achieving some sense of peace, calmness, and clarity. And dare I say it, happiness? This is all based on our attention and the fact that we're at a nexus of events. These events are colliding such that the world is putting us, more precisely our attention, under intense pressure. The intensity of pressure is something that we have not dealt with before, as a culture, as a society. There’s an attention-based stress challenge. Society and culture are placing huge demands on us. It's not a published demand; nobody notified you that this would be happening. That set of forces is the third thing that we'll talk about today. What is stress? Stress is the difference between our expectation and what we experience in reality In this sense, it is closely related to frustration. The feeling is like frustration The Myth of Stress – Andrew Bernstein The only way to deal with it is to learn new expectations (not easy) Our stated expectation – this is just a busy time (month, quarter) – is not reality Also, there seems to be an unstated assumption that we’ll just get better at this as a culture or society. Another false expectation Contentment Example of escalating expectations: the notion of a 'prom-posal' The only term I can come up with at present is: child inflation. Contentment is counter-cultural The present culture has associated contentment with inability - inability to achieve - or poverty, inability to pay for it. We don't want to be seen as incapable of living up to this cultural Norm The factors around our attention Fact 1: the level of attention getting is higher than ever. We’re all trying to get each other’s attention. The level is rising Fact 2: our levels of information and communication are continuing to rise Fact 3: more of us are using our attention as our productive asset Fact 3.5 we are the most entertained society in history And entertainment is a pleasant deployment of our attention. We feel trapped in our frustration over attention My hypothesis is that we wandered into this situation and, therefore, we don't have good tactics to deal with it. That's what I do: give you good tactics to deal with the information- and task-based claims on your attention. That will lower your stress and help you perform better in work. Email me with comments or questions: larry@dobusyright.com And connect with me on LinkedIn to see occasional announcements on episodes and other stuff: www.linkedin.com/in/larrytribble (please mention the podcast).…
The happiness at work episode. Yay. I’m happy to be at work. Last time we talked about pessimism versus optimism. A closely related subject is happiness versus misery. I do think that optimism is critical. I've heard it said that your number one goal as an entrepreneur is to protect your optimism. I think it's that important. If you’re in the knowledge Work World and think you're not an entrepreneur and then you probably need to reconsider the definition of Entrepreneur. An entrepreneur is somebody that makes their own deal, that makes their own job. And you should probably be a lot closer to doing that than maybe you think you should be. Standing around getting told what to do all the time. Is not. Fulfilling satisfying, or really very enriching. You got to bring something to the party. So figure out what your thing is and bring it because we need it. And then protect your optimism that you can make a difference in the world. As I'm recording this, it's Easter week and I'm a Christian, I'm very happy. Today is Thursday of Easter week. Which is Maundy Thursday. For those of you who aren't familiar with Christian tradition, Maundy is m-a-u-n-d-y. Traditionally, it's where we celebrate Jesus serving his disciples at the Last Supper and Loving on them in that way. Tomorrow, of course, will be Good Friday, which you may be even more familiar with. If not, Good Friday is traditionally the day that Jesus was crucified. We say good to make the point. A lot of people are particularly happy at Christmas. I like Christmas too, but Easter is nore theologically sound. So I hope you're happy this week too while we talk about happiness at work. Happiness and optimism go hand in hand. If you're optimistic about an outcome, then generally speaking that's going to correlate with some degree of happiness about where you are in the world. It's a confusing topic to some degree. I don't think it's necessary that we get into the controversy, but let's talk about what we all agree on. I think a lot of people don't like work. I think a lot of people have made up their minds that they're not gonna like work. In the minority of cases we don't like work because we work in some nasty environment, really dangerous, those kinds of things. Of interest, of course, is the fact that many of the people who do that sort of thing are really, really passionate about what they do and their unhappiness about it seems at least to be limited if not totally subsumed. People in the military, people in the medical profession, a lot of these areas. That said, if you're listening to this podcast you probably work in a nice comfy office - comfortable chair, air conditioning, you’ve got the tools that you need. You’re pretty comfortable and well-treated. Maybe there's bits and pieces around the edges that you'd prefer were different, fine. I just think we've got to recognize that as part of this happiness equation. Optimism is more productive - last podcast Happiness and optimism go hand in hand Charley Gilkey: happy = 31% greater productivity Attitude is important, particularly in service businesses – “my pleasure” Challenges to happiness at work Last podcast… the meme that realism is a sophisticated approach Desire and "wanting it." Flow state is NOT hard, grunting work I do think that the desire piece is overstated in the culture. Avoid this part of the hustle culture I don't think it has to be hard to be morally good work. Negativity and pessimism around work have two primary components Ways to be happier at work Human beings have a great capacity to enjoy the things that we do. A definition of discipline(s) Strong relationships require disciplines. We call this discipline and learn as small humans to dislike it. I’m disciplined in some areas and not in others. You're likely the same Work-life balance vs. chore-craft balance - from Cal Newport and Scott Young. Craft – doing “the thing” Chore – peripheral to “the thing” Craft transcends the work life conflict Happiness at work is certainly possible. Believing that is half the battle. How we do our work with happiness. Engage the disciplines Understand the indirect relationships Happiness is a big part of Doing Busy Right. Part of it is stress reduction. Part of it is greater throughput. Part of it is greater confidence. In addition, consider some of these other ways to be happy at work. larry@dobusyright.com www.linkedin.com/in/larrytribble…
This one's about optimism and pessimism, and what that has to do with productivity. I and the whole thing is a productivity concern for me. We talk about confidence around these parts. That’s because I think confidence ties to productivity. The tie there is imposter syndrome. We struggle to understand what confidence is. But confidence is fundamental to what we're trying to do, particularly as knowledge workers. By the same token, optimism is fundamental to productivity. A lot of this has to do with long term career growth rather than just simple productivity. We'll leave that career growth potential aside, and just talk about productivity now. The problem The problem is that many people are pessimists If you are not confident in your ability to do something, then your ability to do that thing is going to be quite limited The invisible work that we do leads to negative mental gymnastics like writer's block and imposter syndrome. Our feelings about a thing do have a lot to do with our ability to do and thus I think we should cultivate optimism I’ll give you some tools and motivation to embrace optimism, if you’re an optimist and work to become an optimist, if you’re not Realistic positivity - optimism vs “Toxic positivity” Definition of discipline Mental landscape and productivity The science Learned helplessness Growth mindset is pretty close to a good definition of optimism Grit Counter arguments I'm not a pessimist about me. I'm a pessimist about the world. Optimism as naivete, realism is rational Limiting disappointment by managing expectations Engineering mindset Definition of work Problem solving Tenacity Recap I hope I've convinced you that optimism is the most productive, practical mindset. You should now have some tools to help you cultivate optimism in your life and work. Remember, you've solved many problems and (to date) have survived the worst news you've received. You can do it. larry@dobusyright.com www.linkedin.com/in/larrytribble…
I want to talk about the history of knowledge work productivity. And it's going to involve a lot of different names. It's going to involve the triumvirate, well, the quadrumvirate (that’s the real word), the Mount Rushmore. Only through understanding what they were thinking about can we extend that thinking. Then we can work on knowledge work productivity. We'll go all the way back to the start of the 20th century. We have Frederick Taylor studying “Scientific Management”, which is a study of work, not ‘management’ per se. Then we've got Peter Drucker, and he's important because he was doing all the thinking around knowledge work and how that came about. Stephen Covey taught us that we have to get our mindset right in order to be effective people. David Allen taught us how to use tools and stop using our brains for task and attention management. I might bring in Cal Newport and Thomas Davenport and these different kinds of names, just because of the curiosity factor there. But anyway, Drucker, Covey, Taylor, David Allen, This episode is about: What problem do businesspeople and managers (in particular) have to deal with Why is it an important problem What ways have we tried to deal with this previously What tools are at our disposal to try to solve it now Who is currently presenting solutions and what are they The issue is that our economy, particularly our economic productivity, is changing. We have yet to fully understand how to react to that change. Some history to give us perspective and hints on what to do. 20th century productivity growth Organizational structures - sociology (business structures were not theorized/engineered) Original organizational structures (government/church/military) were monarchy/hierarchy The notion of trade, business, and getting wealthy (via the “business” way) Apprentice -> employee -> growing organization -> modern business problems (management) Used to be everybody worked for the king, who distributed wealth and work It needed to scale and be ‘optimized’, but was never engineered We don't know exactly how it works You got three blacksmiths. All of a sudden it's a managerial problem Most things cultural or sociological there isn't hard science - like business Atom bomb derived from theory and we ‘engineered’ a way to construct one. Same thing with NASA and the space program. Business really was not that way Railroad/telegraph as a management problem (distributed locations). If you need to tell somebody the train's coming, there's no faster way for that information to travel than the train itself. The history of information really correlates to the history of business and culture We can’t communicate quickly enough between different locations for ‘real-time’ management These business/communication structures grew organically, business is perhaps more Darwinian than Darwin Well, all of this was command and control. So what about leadership/governance/control of the organization Now, we have to explain leadership, and this notion of who gets to tell who what to do The ‘great man’ theory Mid 20th century, there was a cult of personality Huge corporations, like General Motors, and they're selling stock, and nobody really understands how that works Government: we've got to understand how this business thing works and explain it to people and regulate it How we began to understand and explain Frederick Taylor "scientific management" and notions of the efficiency of individual workers Peter Drucker In "The Concept of the Corporation" is trying to explain the notion of governance structures, some way to get people to work together We've got big organizations and factories. Got to produce a lot, and so we need to break this down, because nobody, no one person, can produce it all Drucker developed technique for management and the ideas of knowledge work Stephen Covey comes along. He's exploring this idea of technique for ‘effectiveness’. Covey talks effective people in terms of psychological, psychosocial properties of behavior and modes of thought. This is different from previous thought. Now, Knowledge Work improvement (and management) Drucker’s hypothesis: improve the productivity of knowledge work. How do we manage versus how do we strategize? Now, we’ve moved to KW (and management) So, how do we manage ourselves and others The goal of such management is to improve the productivity of knowledge work. David Allen started to use Taylorist thinking in improving knowledge work. My offering on how to manage Knowledge Work is the Attention Compass - a successor to Allen's methodology. Focus: What are the components of knowledge work and how can we improve them? What is the system that needs to be put in place? Our community is working on this and needs your insights and voice. Get in touch. larry@dobusyright.com or find me on LinkedIn.…
I started out talking about the lies of productivity, but I’m going to change to fables because it's just things we collectively believe without much evidence. Plus, I don't think anybody's intentionally trying to mislead us. We just move without much actual data. A couple of those fables collided with a post by Cal Newport with the evocative title of “productivity rain dances”, which is a pretty humorous mental picture. Apparently, rain dances are those habits of work that we believe make us productive but actually don’t. We don’t develop evidence, so we are engaging in superstition. So, fables and rain dances probably have some overlap. Let’s explore Cal’s post and investigate some of our own practices to make sure we’re not wasting our time and energy doing things that don’t improve our productivity. What is the discussion? Cal’s post about Chris Williamson’s podcast It’s not that nothing is useful in productivity, it’s just that the field is not scientifically organized. Experiment means think, gather data, analyze situations. It does not mean “I feel like…”. Technique is a real thing and it exists – there is a better way to manage your tasks and attention. Is a new tool really that helpful? Or is AI another ‘rain dance’ Cal’s post: https://calnewport.com/productivity-rain-dances/ Examples of rain dances (or Fables) Williamson gave a few examples: Why do I sit at my desk when I'm not working? Why do I thrash around about emails? Why do I take phone calls that have no goal? My fables are more habits of thought around specific tasks “I'd better do it before I forget about it” Usually means “… forget about it again” Sometimes we do it just because its late I feel guilty because I'm not any better at my stuff In order to resolve that guilt, we pop up and go do it now Overlap with “not finished” syndrome Avoiding the knee jerk reaction Our systems don't dictate our priority; they reflect our priority. If we often say, "I better do it before I forget about it", then your system is broken. Instead, say to yourself, I'd better capture it before I forget about it. We create tasks that implicitly have the Title of "Make progress on X" “Thrashing is a rain dance.” Rapid task switching, multitasking is a rain dance When we measure time, we switch from measuring outputs to measuring inputs Faster, in and of itself, is not more efficient. Efficiency is a property of a system and only makes sense when the goal is clear. Don't maximize inputs to try to maximize outputs. Only time saved at the bottleneck step of your process improves your productivity. every process has a bottleneck, and the bottleneck governs the overall throughput of the system, Some commentary on the comments Inbox zero: rain dance, or not? Inbox Zero is not efficient behavior in and of itself “Tweaking” your system is a rain dance We spend a lot of time and a lot of stress buying tools to speed up parts of the process that are not the bottleneck, and then we don't get better productivity because of it. You don't need a system to help you handle email faster. You need a system to reduce the amount of email you have to deal with. It's an input. Increasing the inputs for the same number of outputs is the opposite of productivity - the opposite of efficiency, Where have we gotten today? Define your outputs; identify them very cleanly, and then focus on those and work backwards Identifying a bottleneck is not a trivial challenge Faster is not more productive. Faster is simply faster. Many of these things are signs that your system is broken or incomplete We do our rain dance and it doesn't rain so the process is broken Understanding which part of a process is broken is not trivial or simple. Don't deal with a system in a piecemeal fashion (See the previous episode about optimizing sub processes is not a reliable way to optimize the overall process.) larry@dobusyright.com; www.linkedin.com/in/larrytribble…
Most everybody involved in knowledge work is involved with technology. It's what we do. We deal in information, so we deal with information technology. We believe that it makes us more productive – “better” at our jobs. But what is the evidence that information technology is helping us be more productive? After all, that is its purpose in the modern workplace. I’d suggest that many people believe that the tech companies are dealing with that on our behalf. And the software companies would agree. They want to tell you that, yes, they're improving your productivity. But there's a ton of contrary evidence to that. Also, both solopreneurs and companies are just hurling themselves into AI. The argument is, as the argument has always been with IT, that AI will make us more efficient, more productive. There are good reasons to doubt that. We’ll get into them. What is the productivity paradox? The mismatch between the belief that IT spend on improved productivity and flat economic productivity The Y2K Bug and the aftermath of the Dot Com Bust The productivity paradox is making a return You need to know as you plan your own IT spending, for yourself or your team look for two problems: 1) you’re wasting money, and 2) you may not have another plan for improving productivity What is the ‘modern’ productivity paradox? process “accretion” We struggle to learn from each other Vendors are a little unreliable on this point, for obvious reasons an accumulation of point solutions doesn't make a system Challenges of managing technology 2003 Nicholas Carr , "IT Doesn't Matter" Carr’s point: technology wants to be a commodity Carr’s conclusion: you can’t gain a strategic advantage with a commodity resource Systems theory efficiency is in automating processes, not in automating tasks. the difference between automating tasks and automating processes optimize a sub process then you sub optimize the whole process Systems engineering example – The Goal, Eli Goldratt Modern productivity paradox What to do? Be aware that there is an ongoing argument about how to do this. It’s not trivial. Think about optimizing and automating Processes rather than Tasks Measure at the process level and experiment Recap I guess the primary takeaway is a reminder to not let the IT hype be a distraction from what you're trying to do. Some tools will help you and others won't. Just understand that convenience and 'time-savings' are actually pretty low on the list of useful targets for IT interventions. Stay focused on what you produce that creates the value you deliver to the world. Things that help you produce more are productive, everything else is not really. www.linkedin.com/in/larrytribble larry@dobusyright.com…
There's an article in The New Yorker "What If The Attention Crisis Is All A Distraction" by Daniel Immerwahr. I think the attention problem (if there is one) is important for us to understand and resolve and, frankly, to have a debate about. I thought I'd report out on this article, and the state of play. Where are we? What's the evidence? How do we form an opinion on what's going on with society on this front? My foundation for engaging in the debate: I think attention is the fundamental productive commodity in our current economy. I think as knowledge workers, our attention is what we use to make our economic productive way through life. It's how we create value and and the means by which we we earn our food. Drucker's hypothesis: American economic growth that we experienced in the 20th century was based on huge increases in in labor productivity. Therefore if we're going to maintain our economic growth level, then we've got to do the same thing with knowledge work. We have to increase the productivity of knowledge workers So our ability to deploy and manage our attention is important, both for us as individuals and also for the economic society at large. Do we have a problem with increasingly short attention spans? Our question Work, particularly knowledge work, requires that we pay attention to it for periods of time. I'm mostly interested in the impact of attention on on work and economic productivity. I think that things that that interfere with our ability to focus for extended periods of time, hurts us. Humans have always been distractible and have needed to be taught to have an attention span of any duration What does attention span mean? (Based on: The Distracted Mind, 2016, Gazzaley & Rosen) Attention is fundamentally selective - it has an object. The persistence of this selectivity is what we mean by attention span Therefore, logically it includes the ability to to block out other things So-called “compelled attention" interferes with our ability to block out Attention Crisis? Really? There have been attention crises prior to the modern version. Plato didn't like the technology of writing "Amusing Ourselves To Death", Neil Postman, 1985. The threat of TV "The Shallows", Nicholas Carr, 2010. The threat of the internet "The Sirens Call", Chris Hayes, 2024. The threat of active technology Hayes Attention is a commodity – it gets captured and sold to people who want us to buy something We have a thing called “compelled attention” (involuntary attention) “Attention engineering” is not a new thing, but its intensity is increasing as the value of attention increases We’re “Penned into a way of paying attention that we don’t like” Immerwahr The data are equivocal and “distracted from one thing is to attend to another” Increasing length of movies, television, and video games as evidence that our attention spans are not shrinking The hand wringing comes from elite “attentionistas” who are in the old-school attention business My thoughts Sometimes we must pay attention to that which is not attention grabbing, like work Advertising is monetized attention and is growing When it comes to utilizing our brains and our attention in functional ways, I think a decrease in the ability to sustain attention is bad. My concern is whether or not we control our own attention If we're gonna think well, then we have to think in long sequences. That's challenging to us So attention span is important. The good news is that we can work on maintaining our attention and focus in the face of "Compelled Attention" and any shortening attention span. I offer coaching, Attention Compass implementation training, and this podcast as ways for you to combat the theft of your attention and the negative consequences for knowledge workers.…
It's time to update on philosophy of work; I've got some more info for you. A lot of this is going to be review, but I think it's absolutely critical that we put ourselves in the right mindset towards work. It's important because work is what actually produces the things that we then associate with productivity. Unfortunately, there's a lot of a lot of weird stuff going on in our heads about work. Our perspective on work has significant impact on our lives and our productivity: We’re more likely to procrastinate things we “don’t like” We have more stress around them, quality of life We tend to rush at them without thinking about how we could get better at them Your brain gives you what you expect - if you expect "miserable" that's what you get So, can we change our mindset? We just want to get these things out and inspect them get our mindsets right about work, and get rid of some of the weird stuff. We’ll cover: A historical perspective on work Cultural ideas about work What might work mean for humans More recent ideas Historical view of work Hunter/gatherer to agriculture and herding – reduction of risk The rise of business (work for money) The era of slavery in the West and America Modern employment is sometimes compared to these other kinds of work Model of work as slavery, drudgery, serfdom Cultural issues with work Only ‘hard’ work is virtuous; sweating is virtuous, and not sweating is not virtuous. Things that are easy (for us?) are not accorded much virtue. We glorify the hustle culture in America. Artifacts of a consumerist culture - The ’cash problem’ We're working critters We enjoy working as 'making the world and ourselves into what we want them to be' Most of us despise the idea of doing nothing. We call it boredom. We can't avoid goal seeking based on imagination and problem solving Currently common ideas Start With Why? We can “choose our own adventure” to some degree Your standard (of quality) is your own; think about your standard. Minimum effective dosage (Matt Reynolds via the AOM podcast) there's such a thing as as doing it the easy way Think through these mindsets and determine where yours has come from. Check it against reality to see if it matches up. If not, try to learn to think in different ways. If we consider our work to be joy, then we'll get joy from it. larry@dobusyright.com www.linkedin.com/in/larrytribble…
One of the primary uses of information is to help us learn. When we are explicitly learning, we work to collect information. It works the other way, as well. As we are exposed to new information, we have the opportunity to learn. The relationship between learning and merely storing information in our brains is mysterious. Many people would say that ‘learning is more than storing facts’, but when we try to figure out what that ‘more’ is, there is no clear consensus. To help think through the need for information, I’m going to argue that the commonplace book from the previous episode is a great target and goal for post-compulsory education. So one thing that came out in the Personal Information Management podcast (Episode 68) is that learning styles have changed, and certainly the techniques and technology have changed to some degree. So learning has changed a little but we want to think about our goal. Once we get done with the formal educational system, how do we go about learning? Developing a definition of learning Learning has a lot to do with recreating the thought processes that another human being thought first, How do we go about learning? The modern view of learning in one sense: we practice thinking like the people that we want to think like later. Learning and practice AI is a best in class practice machine. Part of learning then is collecting this existing information so that we can practice having our brains think in these ways. If practice is involved, then we have tasks and, thus, attention We need to collect and manage information, and organize our attention such that we actually do the practice Multiple goals are in play at the same time, we've got to allocate our attention amongst the goals The historical tie between learning and books is so tight that it must be useful Books are, at a minimum, a ‘required feature’ of pedagogy there's huge debate over whether or not the standard pedagogy is the best possible pedagogy In the 21st century, textbooks are the teaching books (and primary pedagogy) of choice But there was a time before textbooks. What did pedagogy look like then? What about our own (personal) books and non-textbooks?? When secondary education is complete, some sort of a commonplace book would be a reasonable target for further education At some level, this podcast is a commonplace book for me, where I go out and learn things and then try to bring them back in and put them somewhere where you can find them if you're interested. What would our commonplace book look like? A book on a subject that I would write for myself would be structurally different from a textbook. We'd want some instruction about different advanced techniques that are rarely used. Cases, examples, war stories on applications of the knowledge. It's somewhere between authoring and scrapbooking closer to the scrapbooking end of the spectrum. Organizing so that you can find things, indexing and table of contents What tactics would we use? What technology(s)? How can we collect in such a way that puts it in this position of being part of the record for what we're going to do anyway? Project folders as learning tactics I teach clients to collect a project file to have a storage location where data can live Let's have both a short term storage location and a long term storage location Notebook for the daily, have another one or more to collect up the considered, important information Attention Compass is an ideal workflow to help you capture a commonplace book in real time. Hit me up for a free session: https://calendly.com/larrytribble . Email me: larry@dobusyright.com Or find me on LinkedIn: https://www.linkedin.com/in/larrytribble…
This episode is about the history of personal information management as viewed through a now ancient technology, PAPER We’ll have a couple of takeaways: One is human beings have been trying to manage their own personal information for a long time, so we don’t need to be so worried about the current need – we’re humans so we manage information. We’ll glean wisdom from these previous efforts to manage the information that the world presents to us. We’ll assess tactics and mindsets that are going to be useful to us. Hat tip to the Art of Manliness website, and to Roland Allen talking about his book, The Notebook. There's also information in this podcast from a book called Hamlet's BlackBerry that I read some years ago, and a book called The information that that talks about the history of our understanding of information and its use in our world, so some combination of those things. The management of personal information Ancient: Plato was skeptical of writing as an information management technique. Less ancient: people used wax tablets. In the 1300s we were using money. We had language; we had poetry; we heard things that we wanted to record and wanted to tell other people. And so, life was not a ton simpler than it is now. Note on reusable media. Even less, but still fairly, ancient: the commercial availability of paper Note: we had blank paper for hundreds of years before we had the printing press. People would get a bound collection of paper called a notebook. Also hundreds of years before printing. Gave rise to various practices in information keeping, information management. Non-printed Books Initially, books were handwritten and hand copied Note on the reliability measures of Old Testament copying Making a hand-copy of a book while sitting at a desk for extended periods of time being read to and writing this down. A bound set of pieces of paper that you write in would not have been foreign The commonplace book Printed books The notion of an almanac Printing created a more authoritative position for authors and publishers, along with a broader reach Education Use of notebooks in education – what can we learn Diaries and travelogues would have been more autobiographical The notion of a textbook really dates from the 1800s or so The notion that education could very likely have been the creation of books for oneself 500 years ago, education may have consisted of putting your book together so that then you had the compendium of knowledge as it was presented to you Same possibly in the trades Modern ideas Nuances of reusable media Allen: there was kind of a scratch notebook, and then a big notebook Modern journaling The possible need to have two notebooks Is the creation of a book a good educational goal? How do we apply modern technology? Capture and Processing using modern tech Complexity led to ancestors keep records of people and places and things. Some of that turned into financial record keeping Maybe we should be spending our time trying to create our commonplace book(s) as we learn things. Summary…
We need a new operating system. We need one that is specifically dedicated to knowledge work. So I'm going to point you to one that already exists. When we start talking about ways to manage our information, the tech is really important, and I'll explain why. But the tech is dealt with and managed through some sort of overall plan, and some tech is better than other tech, and we'll talk about all these sorts of things. When we think about an operating system, it's both a set of tools and some mapping of those tools to a process or flow. And so that's what I think we need, and that's what we've developed with Attention Compass. When I say we've got bad tech, I mean it's not been updated - it uses archaic metaphors. (I talk about metaphors in a previous episode - episode 40, if you want to know more.) These metaphors impede our ability to do what we want to do or what we need to do with the information that we use the tools for. https://dobusyright.com/what-does-our-it-really-do-for-us-dbr-040/ I'll explore the relationship between attention and information, because they're so tightly linked that all of the tools that we utilize are information tools in nature. And that's going to be important, because the ways the current tool set fails us are that they don't let us work with information the way we should best work with information. Now this is an attention show, attention compass, and our attention is absolutely critical, for reasons that I've talked about previously – like episode 57 where we talk about time versus attention. So I'm going to try to explain or interpret the relationship between attention and information. We want to manage our attention well, so I’ll relate attention back into the nature of information. This will help us understand why our tools are not designed to manage information in the ways that best support our attention management. https://dobusyright.com/protecting-ourselves-with-a-model-of-attention-dbr-057/ Two reasons attention is important one - how we direct our will (what to DO) When we're making or doing something in the world, we're using our attention, directing it to some situation in the world. Two – our attention is how we engage with information Attention to consume information, to do the work of ‘transmuting’ information, to encode the information What we need to be able to do with information Find information Utilize some media to consume the information Store/encode the resulting information Why are the tools important Information doesn't exist by itself. It is easy to make the argument that, without tools or tech of some sort, information could not be comprehended. Information is always encoded in some sort of medium. In particular, when we USE information, it has to be encoded. Encoding involves one or more media Media and its surrounding tools are technology. Media involves tools. Tools involve technology, and skill. Things around and about tools that get in our way Tools are our (imperfect) inventions. Tools are developed to be used in certain ways in certain environments with certain materials Metadata The “Application Limitation” in modern OS A new Operating System for Knowledge Work Attention Compass Handle the Metadata problem Handle the "Application Limitation" At the end of the day, when we look at knowledge work, we recognize that four things are involved: attention, information, tasks, and time. They are interrelated and cannot be dealt with in isolation. Many people focus on "Time Management", but time is the junior partner of the four. When we deal with these four things effectively, we can say that we Do Busy Right - lower stress and greater productivity with less waste. Attention Compass is the operating system to Do Busy Right. larry@dobusyright.com linkedin.com/in/larrytribble…
This episode is about what it is I'm trying to do with attention compass. And why I hate current productivity “help”. I developed this AC stuff. I didn't discover it. I didn't invent it. These are the principles, and they produce specific results. I make no bones about the fact that a lot of people went before me did a lot of really good thinking about productivity. AC is derived from Stephen Covey, from David Allen and from a lot of different folks who thought a lot about this and who are well regarded in what's going on. This ain't magic. I'm not some genius, brilliant dude. I just got tired of being told mindset things. “You're just thinking about it the wrong way”, and “change the way you think about it” I love Covey. I love the seven habits, but you gotta take what he says and then figure out how to implement against that. It's not magic, it's not secret sauce. That's one of the great things about David Allen - he's not playing around. He says, “Look, you got a piece of paper in your hand, do this with it.” The principles are important. I'm an academic and a scientist, and so I want them to be true, but at the same time, it's got to be actionable advice. The headline here is stop wasting time and causing yourself a whole bunch of anxiety by listening to people who are giving you less than helpful input. If you want different results, then you have to DO differently, behave differently. Some stuff I tried that didn’t work – day-timer and GTD. These were my first attempt at having my stuff where I needed my stuff to be, but continued to thrash so I kept trying. I still want to keep up and I get intrigued. Here’s what I see when I look out into Productivity Advice land. The pinnacle of productivity advice c. 2025 "Top 10 productivity tips" - anonymous. work from rest, not for rest take regular breaks daily tackle the biggest tasks first designate time daily for emails. keep the main thing, the main thing keep your energy level high. Prepare the night before win the first hour, win the day protect your margins. engage in activity stacking Problem: Everybody's heard that, and apparently most people are still not able to do it. Three problems with the productivity industry One - people say all the same things over and over Two - it's not actionable, it's not doable Three - most of the advice is about mindset Attention compass is really fundamentally different. There's a workflow that will get you on top of this stuff, I want to educate you a little bit on how your brain works with information tasks. I'm going to bring you Information Systems level understanding of information storage, information use, and the value of information in your work and life. What do we do about and with information? I’m going to bring you a software developer’s knowledge about your information tools. If you don't buy what I’m saying, do an experiment. The rules of productivity are pretty simple Reuse everything you can. Don't reinvent the wheel. Focus, don't thrash simple. The problem is the interference that we get from our culture's (incorrect) view of dealing with information and communications and the existing tools. Athleticism as a metaphor for attention Tennis metaphor Physician metaphor Excel metaphor That's what AC does with attention. It gets your attention where it needs to be, so you're not thrashing around daydreaming Other good habits flow out of that ability. All these tips are great – do you have the ‘athleticism’ to address them? I think a lot of people are worn out by all this information. Don't give up. Hit me up on LinkedIn or at larry@dobusyright.com.…
I rarely talk about what we need to do to have a meaningful, successful career. So I gathered some sources... The first I'll bring up is Seth Godin, the author. The book that we'll look at today is called Linchpin. He’s got some things to say about being successful in the modern era. On this podcast, we're looking at knowledge work, at improving it and getting better at it. We also look at the productivity of knowledge workers. That's what Godin's book is about. I'm normally about the micro level, the very base. I'm about helping you fix the wastes of attention, and to a lesser degree time, that you face as a knowledge worker. This is that next level: strategically speaking, how should we position ourselves such that we can have impact? How can we arrange our work so that we create value in the world, and thus be able to take a share of that value for ourselves and be economically successful. I’ll add in some thinking from Steven Pressfield and his book The War of Art. Pressfield is all about motivation and, having chosen what we’ll do to create value, how do we continually convince ourselves to do it? Godin wants us to do some pretty dramatic things. Pressfield will help us not be derailed by the fear of those dramatic things. Your takeaway: career growth opportunities and encouragement and tactics to avoid fear-based procrastination when confronted with those opportunities. Our concern is: How do you deliver profitable value in such a way that it's meaningful to you as the creator of that value? Linchpin and the changing work world Work is changing - 20th Century work is now a race to the bottom. If your business plan to be unusually good at well-known things, you've got to be better than 7 billion people. You don't have to have a Nobel Laureate IQ, just be willing to be curious and investigate and solve problems. Pressfield and the Resistance The resistance is this set of forces acting to prevent us from producing our value. The muse, the "inspiration model" of great work, is really not a thing. If you're gonna be a linchpin, then you're gonna face this resistance. The problems with being a Linchpin There aren't mile markers along the way, so we're robbed of the way we usually get reassurance. The (actual) course of invention You're not going to get a lot of support if you're in this space, because people don't understand your thing. We have to get comfortable with the notion that there is no previously trod path. The risks of being a Linchpin You spend a whole bunch of time and effort and then quit before you're done. Ignoring and/or dismissing feedback out of fear. Why you’ll face the Resistance You have to look to people who who don't love your stuff so that they'll be willing to tell you what's going on. Your buddies are too worried about hurting your feelings. Whether or not people crack open their wallet because they're serious about how valuable it is It's a skill just to have the guts to pitch your thing. Prepare yourself Develop feedback mechanisms in your world. Learn to use feedback in school Don't expect a textbook. You're writing the textbook. You're inventing this as you go, experimentally. Get good at doing things in the face of the Resistance. Find a place to put the "lizard brain". Your work is different than your parent's work. Don't learn to do the wrong things in the wrong way.…
If you've listened to this podcast for very long, you know that I'm fascinated with human performance. Particularly when it comes down to work, how do we do work? How do we get better at work? I don't think there's a ton of knowledge out there, so I'm trying to move the needle a little bit here, and get us some more information about this thing. We know that our work is stressful. We know there's a problem. We know that work life balance is an issue. We know that we have individual/personal issues around our work. We also know economically that we need to improve productivity. Labor productivity has been flat for a while. According to Peter Drucker, if productivity is flat, then we cannot expect to enhance our standard of living in the long term. And so that's what we're all about. Add to that the fact that in our modern world, business is the way we create, generate, and distribute value in the world. We need to get better at our work. The approach and why I chose it Remember: knowledge work What is the data / experiment Our question: how do we get better at what we do? Focus on tools and techniques to get better? We’ve tried formal education Tools are a typical approach, particularly in our Knowledge Work Are tools as good as they’re going to get? My personal history with this question We’ll look at sports (and games), music, and knowledge work Categorizing sports and games Endurance / athletic sports What’s the theme Mental game? Skip the defense? Levels of defense Heavy on technique I never really paid for coaching. Learning & getting better as an adult Here’s my story about learning as an adult – the bass I got a coach pretty quickly “You’ll just hear it” – the issue of ‘innate’ talent Coach = technique BOSS What does technique do for a bassist/musician We may be missing technique in the modern computer-mediated world Musical parallels to talent and athleticism Where does athleticism matter Talent might interfere with learning technique Tools might interfere with motivation to learn technique Tool-mania in certain sports and games Tools won’t save bad technique Application to knowledge work Knowledge work is not well-understood Tools and knowledge work Education and knowledge work Coaching and knowledge work Technique and knowledge work Talent and knowledge work Athleticism – is there a parallel in knowledge work? Athleticism as a substitute for technique in sports So lack of athleticism in Knowledge Work indicates that we should have other ways to work on technique Focus our attention – parallel to “being where you need to be” Information and attention athleticism? Good technique may be the key to information and attention athleticism, thus improvement Technique with coaching needs a serious try in improving knowledge work productivity Bottom line / recap Think about technique Have a coach Focus on attention – get it where it needs to be when it needs to be there Try to worry less about tools…
I'm interested in this difference between busy and productive, if there is one. It’s hard to tell the difference, even from the inside. I think this has something to do with the relationship between the terms. Busy is a state that we are in intermittently, occasionally, as circumstances drive us. We mean that our time is fully or somewhat over committed. It is a term of reaction. We would like to say “No” to some work, but we (for whatever reason) don’t feel that we can. Busy is more of a feeling/emotion, a response to the environment. Productive is a more long-term, personal trait. We mean that results are produced. We sometimes also add in the idea of ‘efficient’. I think this is where the overlap with Busy comes in. Is busy something we can avoid? This is going to take us on a deep dive into the first of Covey’s 7 habits – Be Proactive Expectations and consequences We do many things because we want the results of the doing - we do others because of the consequences Recently, we defined some kinds of work/effort. The first two: 1) work proper, which is work for money and 2) chore, which is maintenance work to meet some standard, often external. We defined hobby, as well. Here we do things because we enjoy doing them, and the doing is its own reward. Consequences are powerful behavioral controls. And these are "police" in our world, bosses. Other people closer to us, we more experience consequences with them than they're the deliverer. The sphere of influence and the sphere of concern ideally, I think our sphere of influence and our sphere of concern would coincide, and we control both of these things. One we control in the long term, the other we control in the short term. We can control the sphere of concern in the short term, and most of us need to shrink it. Busy/productive – how does Covey address this Habit one is be proactive. This is neither busy nor productive, but precedes both. Covey defines being proactive is to subordinate an impulse to a value – I don’t love this I think most of us hear proactive and we think pre active (contrast to reactive) Proactive, in some ways, is response to a lack of stimulus, or the ability to create our own stimulus. In order to act, we look at values and our own desires and we initiate action, rather than constantly being at the mercy of external stimuli. Back to spheres Technology allows us to expand our sphere of concern (and our number of stimuli) beyond any reasonable scope relative to our sphere of influence. A lot of people waste significant time and emotional energy on areas of the sphere of concern that don't overlap with the sphere of influence If we're in the sphere of concern and not in the sphere of influence, then the only action we can really take is to worry, and that takes our attention and drains our mental energy. Modern communication technology tempts us to expand our circle of concern so we can, you know, investigate what's going on in areas of the universe that really just have nothing for us Moving to commitments and action – delivering influence The very heart of our circle of influence is our ability to make and keep commitments Commitments are promises to ourselves and to others about what we will do and how we will behave. But the commitment is always first and foremost to ourselves, because we're the ones who are going to have to act. If we commit to others, then that commitment is to act and to act in ways that that other person's environment changes to some degree because of our result. Production is the result and the delivery of the artifact that satisfies the need. When we say we want to be productive, that means that we want to produce results so that we can meet commitments that we've made Productivity and production capacity Productivity is about the quantity of result and Covey talks about this. He calls it production capacity, defined as skills, learning, abilities and assets that allow us to produce We want greater productivity. What we mean is that we want to have greater production capacity. And by greater, we mean more results or more valuable results. And the more is shorthand for more per unit of input, where input is some resource of value: time, money, raw materials, energy, all these different sorts of things. If we have greater production capacity, then we can produce more results or better results, which are more valuable, and we can get rewarded more The relationship between commitment and stimulus Covey says we want to be the kind of people who meet commitment. Particularly, I would suggest we meet commitment even in the face of a lack of external stimulus. We learn this capacity. We grow this capacity. We learn it by, you know, looking back on yesterday and saying, Yeah, I was able to do it yesterday Internal and external stimuli Interesting to note that the thing that is your BAD HABIT typically has no means to create any stimulus. The cookies in the cabinet cannot call out to you. As we're learning to act with lack of stimulus, can we learn to not act with lack of stimulus? Productivity as compared to busy. Perhaps busy has a lot to do with others and commitments to consequence keepers. Where productive includes commitments to ourselves and thus this ability to be proactive. Takeaways Is the Sphere of Concern the right size? Are we response-able and can detect the difference between important and not important? Do we need to develop another plan for consequences…
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Do Busy Right - The Task and Attention Management Podcast
I want to explore what we mean when we say we don't like to work, or we don't like our work, or we don't like a task. A buddy of mine, Justin Janowski, captured this recently saying about a task, “It didn’t feel like work, it felt like hanging out with friends and having discussions.” Punchline: I think he was referring to recording marketing videos in an all day session - something many people would dread. Why can't we take this view more often? I firmly believe that the evidence shows that our feelings about something have a huge impact on our experience with it. What I mean is, if we expect something to make us unhappy, it's very likely that it will. Made to work The material stuff of our universe is there for us to do things with, we can bring forth that which is not readily apparent We're drawn to work. We like making places for ourselves, and we like occupying our attention with things. Many of the things we desire to have or be require work There are some things that we do at the request of other people, in exchange for money Four categories of “work” First category: you're going to your office or your business or your job, and you're doing the work Another category that's often called work is chore. The goal is problem avoidance, maintenance. The third category is Hobby. The goal is to “keep playing/producing”, although it can be ‘hard’ work The fourth category – entertainment and amusement - pleasantly engaged with light positive emotion. Feelings about the four There are a full range of emotions across the four categories - positive and negative Dislike is a value judgement, not an emotion, although it can be spurred by negative emotion Chore vs. hobby - who has control of the standard of quality Chore and Economic work - both have an external (uncontrolled) standard Hobby - can be physically, emotionally, and mentally hard, but we don't dislike doing it Entertainment/amusement - the standard is very low. Dislike? Not owning the standard may correspond to dislike Mindset is the key to owning the standard Culture is the primary force that tells us work is "bad" - can we not adopt that trope Our minds give us what we expect Takeaways Own the standard and move chore and economic work toward hobby Refute the cultural meme about people who enjoy their (economic) work Entertainment/amusement is addictive in our culture; so is hobby (but hobby produces results) I think both economic work and chore can be elevated out of the dislike category. Own the standard and raise your skill so that your standard exceeds the external one. Entertainment/amusement is probably dangerous and should be strictly self-controlled. larry@dobusyright.com ; linkedin.com/in/larrytribble…
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Do Busy Right - The Task and Attention Management Podcast
I was having a sales conversation, discussing several ideas around managing tasks and attention. I happened to mention the background of the term multitasking and his eyes got really big and he started asking questions. I realized that he was not familiar with the story of how we arrived at the term “multitasking” and so I told it to him. He was fascinated and realized that there is really very little evidence that humans can multitask – it’s like we all believe some fable. This encouraged him to realize that he needed to abandon his pretext of trying to multitask and to take his attention management more seriously We don’t want to acknowledge our “weakness”, so we don’t use the tool that helps us. Fair enough, human nature and all – who wants to walk with a cane? History of the idea of multitasking shows that the term is only about 70 years old – prior to that, nobody had any concept that we could (or would want to) do it. The first known published use of the term is in 1965. For data, I consulted Google N-gram viewer The rise in use of “multitasking” The most interesting thing is that computers still can’t really do it. So, let’s look at the rise of the notion in computing The original computer was a single-task mechanical device From that, we built a machine that could have its purpose controlled on the fly. That’s what a Turing machine is – that’s the concept. so we've conceptualized this notion that the machine can do multiple things, do different things, The term multitasking came into use in the 60s, and it was engineers talking to engineers It was never a term that was really intended to apply to human people If it wasn’t intended to apply to people, why do we apply it to people? Brain as computer and computer as brain If a computer can do it, then maybe a human brain can do it, and if a human brain can do it, and maybe a computer could do it. We’re not multitasking, we're task switching and applying continuous partial attention. Fine, we’re task switching, why is that bad? Almost before we recognize it, we have switched task We lose our focus I'd better do that now. I'd better stop what I'm doing and go do that thing We're slow task switchers - neurobiology Fine, I’m reactive – isn’t that what is required? Things that make us feel the need to stop doing what we're doing and start doing another thing. A majority of people don’t know that this is a problem - that we can't multitask Our machines are much more responsive, consistent, and well-trained than we are We need to find and solve systemic problems in our processes We can only do those things through calm thoughtful work What if your reactivity is just a habit adopted from a distorted picture of “what everyone else is doing”, a symptom of a lack of understanding the real principles of producing and capturing value in the world? When you're too close to the situation, it becomes difficult to see the big picture. That's the origin of the saying "can't see the forest for the trees." When you don't know what you don't know, it's impossible to find the solution. larry@dobusyright.com; www.linkedin.com/in/larrytribble…
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Do Busy Right - The Task and Attention Management Podcast
Anytime you talk about task management, you talk about actually doing things. It's one thing to know you have something to do. It's another thing to prioritize well and what I have to say will have something to do with prioritization. But actually doing things has a lot to do with the third thing which is, given a prioritized task, will you do it? The challenge here: What do we know about context, and how can we organize our thoughts around tasks, having context and us entering into that context before we attempt to task. So we'll explore context today, and I think it's an important concept to understand as we try to orient our lives towards actually completing tasks and delivering results. These are the foundations of creating value and getting paid. In the modern workplace, a lot of us have gotten the idea that we can work from anywhere. And there are a couple problems with that. The one we’ll deal with today is: not all work environments are created equal. What is context? One category of differences in work environments is what we’ll call ‘context’. Context examples grocery store, phone availability, etc. When we're prioritizing our tasks, I think we might overlook the notion of context. However, context is important to our productivity Context is malleable to some degree One: There is some risk in selecting context – it can change on us Two: What's the cost of that malleability? There are two associated notions: One: Knowing the context, being aware of the required context. Two: Developing/creating that context. If we're in the wrong context, we'll have subpar results from our work. “Battlefield surgery”, but that shouldn’t be the norm Five components Physical or 'hard' environment Energy level - the mental energy we bring based on circadian or other rhythmic Mental - our 'stick brain' - can we batch tasks? Quasi-physical - are your tools and information available? Social - are the right people around)? What happens if we're in the wrong context? Spectrum of effects that we could see from the wrong context (“a little bit harder” through “the power’s out”) Procrastination at the lower levels? Operationalizing context - Work blocks Scheduling work blocks with context in mind Sequencing work blocks with context in mind Some rules/parameters for batching Postponing tasks is another good time to to think about context Bring context into your planning arsenal A key point about Attention Compass: context is baked in to the Daily review workflow – we develop habits around dealing with context well. Hit me up and tell me what's on your mind: larry@DoBusyRight.com or LinkedIn (mention the pod when you connect, please).…
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Do Busy Right - The Task and Attention Management Podcast
I got this question from one of the participants in the current Attention Compass group training – “What should I be recording/capturing?” I had mentioned that I kept Book Notes. There was some debate on the usefulness of capturing Book Notes, around the usefulness/efficiency/etc. of broad capture of information. For about 75 years now, people have been thinking about ‘ubiquitous capture”. I’ll argue that we’ve entered phase three. It’s quite within technical reach, IMO, with Smart Glasses (although I’m not sure that’s the purpose). The question is: what evidence is there that it would be useful. The point is – how much information should we be trying to keep and how do we know when we’ve got it covered. How much technology should I be using? We’ll take that on in today’s episode. The two primary challenges of capture It’s hard to predict what will be useful It has a cost, so we want to be efficient. Cost = 1-storage, and 2-review (processing) Cost 1 is falling rapidly Cost 2 may be subject to AI intervention The history of ubiquitous capture Memex Ph.D. reading and Book Notes Google glass Now – Meta smart glasses Better/worse ways to read (from an information capture standpoint) “How To Read a Book” – use the parts of a book Example, TOC has two main purposes 1) find for second reading 2) pose questions for first reading what’s an index? Make Book Notes The notes become the index, which is stored in the book – how can I use that? challenges to making Book Notes But how DO we read Reading fiction is different than reading non fiction. We just expect to gain pleasure or alleviation of boredom from reading fiction. We don't have a habit of reading in an environment that's conducive to taking notes Why Book Notes What are ‘book notes’ – summary of takeaways Purpose: I don't have to reread the book to verify/remember the information I need. Reading apps like Kindle are not all the way there; best is to just have some copy paper in there and a pen This makes associating our thoughts with a physical book pretty straightforward How much capture is too much? Extending the book notes model Indexing information that we consume. If we’re in an information/attention economy, then how do we practice ‘economy’ in gathering information? we're utilizing our attention to create information, we need to do it well/efficiently our brains are unreliable when we consume information Back to books / Ph.D. reading Hard to manage the information when we read a lot of books Beyond books and book notes – toward ubiquitous capture One problem – how do we store our own thoughts Brains are not real reliable storage mechanisms We don't know exactly what information we'll need later Make some notes to yourself; it's a waste of time to have to re-consume all the information in order to recall the nugget that we wanted The technological road to Memex Phase 1 - virtual assistant to transcript your meetings Phase 2 - zoom avatar to attend the meeting Phase 3 – a Memex-like system via (e.g.) Meta Smart Glasses The big difference is AI, so the question comes down to How much do you trust AI?…
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Do Busy Right - The Task and Attention Management Podcast
The 0 - 60 - 0 model of vacation and time off It's pervasive in the Knowledge Work culture. I haven't decided what to advise for this. This is less than 10 minutes. I've given you 40+ minutes of your life back. Take the time you would have given listening to me and give it to someone else. Spend time over Thanksgiving and Christmas (in the US) with people. Give them your attention.…
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Do Busy Right - The Task and Attention Management Podcast
Our attention is our primary productive asset. Therefore, we need to protect it. Today, we’ll talk about how to do that in the face of modern technology. I’ll describe the neuropsychological model of attention, how it gets abused by modern technology and what we can do about it. This is critical understanding – your productive asset is being hijacked right under your nose and used for nefarious purposes. Let’s figure out how to stop that from happening. This is based on a book called The Distracted Mind by Adam Gazzaley and Larry Rosen. Both are respected guys and I wanted to use the best source(s) I could find. “What does our ‘ancient brain’ do with modern technology?” Attention is your productive asset, and the information in the world is competing for time on that productive asset. So here we go. Oh, and by the way, the takeaway here is going to be recommendations for how to deal with this stuff. I think you’ll find it surprising. We have to manage our attention Attention economy Economy: how goods and services are produced and distributed (usually ‘within a culture/jurisdiction’) Attention economy: how attention is used with particular respect to production, scarcity, and alternative uses (little to no location constraints) The model of attention has to do with three ideas Idea 1: Selectivity - both inhibitory and enhancing Idea 2: working memory, Idea 3: goal management Switching costs How to manage attention from the book #1 while you're doing the task, think about the value that you're creating or gaining from having Your attention where it is and where you want it #2 put the distractions away. #3 If what you're doing is a routine task, make it slightly harder – play games to stay interested #4 remind yourself that what's out there probably doesn't have huge value. MY big takeaway from the book We can get better at this attention thing. I think a lot of people get victimized here We know how to do these things and that hasn’t changed The environment is changing, but not in particularly fundamental ways We’ve just got into a bigger library, but the skills are still the skills We have agency here – don’t be a victim - we can be more effective than we currently are…
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Do Busy Right - The Task and Attention Management Podcast
We're looking at burnout, overwork, these kinds of things. They are a clear indication that we’re doing busy wrong and I don’t like that. I’m going to talk about one way to combat the problem. How to decline work assignments. But we talk about burnout, we talk about work life balance, we talk about all these challenges that we face around our level of busy in the modern workplace. And I think those challenges have a single primary cause - how we accept work assignments. We need a system that helps us say "No" Burnout and modern work culture Cause of burnout is the work culture – the ‘amount of work’ problem We don't have a clear sense of the quality of knowledge work; higher amount of effort We’re better at controlling the amount of physical work The physical job world went through a similar set of things. There's nothing magical about 40 hours a week. I agree with Cal at this point, that's not the number of hours, it's the number of projects. Recommendation(s) So how do we deal with the number of projects? They’re not going to stop coming, so we need to focus on the “at one time” part Make work visible Cal's recommendation is basically you manage your work in a kanban system Accepting or declining new work requests The challenge that most people face – accepting or declining new work requests. We need to take the responsibility, even out of just sheer self defense We have to have a current, prioritized, boss-vetted list of projects. But the whole point for workflows and tool set is to have a list and to maintain the list. You're losing in the workplace because you don't have this list. You're completely unarmed. You’ve got to implement a system to manage your own work Your boss, organization, or customers are not going to do it for you. The most basic requirement of such a system - you need a full picture of what you're doing. Having and managing a complete picture of what you're doing is a huge challenge in the modern workplace. Get a system in place. Attention compass is the work management system that produces a good list. How you would use a list – how a list solves the problem If your system doesn't support you saying no to stuff, then you're going to wind up saying yes more often than you think James Clear - "you don't rise to the level of your goals. You fall to the level of your system". So get a system You have to be able to say to the boss, oh, here's the priority list that WE developed. It's an ongoing conversation with your boss. But it depends on a decent list How can you create a list? What tool? We've got to have a list, and we've got to be able to pull it up. That's attention compass How does the attention compass provide this list – a backlog The backlog provides all these benefits for us. There's lots of moving parts to the backlog - part of the process is teach you how to do a backlog. Cal recommended a Kanban - a backlog versus a Kanban? Pull systems are more efficient than push systems – push systems accumulate project-level overhead Kanban is great - work in progress limits Once you have a backlog, turn it into a Kanban - here's how.…
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Do Busy Right - The Task and Attention Management Podcast
We had group class yesterday. It was our second of eight group meetings to implement attention compass. Nick is in the class, and he was talking about communication and interruption. Nick's the one that has the office job with teammates and folks that that can reach out to him anytime. He has very little control over who can hit him up. So we were thinging about controlling communication, both electronic and face-to-face. Today, we’re going to talk about the mechanisms for communication, how they turn into traps, and what to do about them. If we let them go, they’ll consume too much of our attention and we won’t have enough left over to do our own stuff. We can feel like we’re ‘doing our job’ but still not getting the important stuff done This might be quite a serious problem in your world At the end of this episode, you’ll have solid strategies for dealing with communication and other information As entrepreneurs, we usually have more control – we get to set our own standard, but we’ve still got to deal with it Information channels The purpose of information in our lives – understand our environment and react to it appropriately Information channel definition Think about the specific purpose of each channel Example: my group uses Facebook – do I open up another communication channel? default communication channels - we all have one Categorization schemes Categorization scheme – active vs. passive Categorization scheme – one-way (consumption) vs. two-way (communication) Categorization scheme – synchronous vs. asynchronous – related to whether or not I can know if you’re paying attention one of the problems with email and chat is that we must treat it as asynchronous communication on an asynchronous channel, I have to communicate more. Two-way channel vs active/passive channel – “most communication channels are active” (really?) Prompting capacity of information channels Many (but not all) information channels can prompt us that new information has arrived – these prompts can be active or passive Modern tech – active prompts are typically the default Most of the time, we can move it to passive prompts Manage the prompts We can use turn active channels into less active channels, exert control over the ones that we want to be active in effect, and then move others over to passive Lots of information channels Our organizations have put us in a position where we have multiple, multiple communication channels When people are asked they always say, I need more information, despite the fact that after a certain point, more information actually leads to worse decisions We're afraid you're going to miss something and look like a goofball. Manage the level of activity in each channel (both number and signal) Don’t let your technology be a six-year-old child – prune your channels Technology - Controlled, it's great. Not controlled, it's a problem. Sphere of concern and sphere of influence We use information channels to explore our sphere of concern Our technology and culture have allowed our sphere of concern to completely outstrip our sphere of influence Our natural curiosity is a trap here + cultural influence (i.e. ‘awareness’, etc.) Challenge #1 - conversations about: what channels are we going to use? Conversations about what channels we are going to use We've got to have help from the other people in our environment to pull this off "In our group, here's our communication culture " Discipline allows each of the team members to turn off communication channels for a period of time Note that this an agreement in your organization, you may not have the lift to move the needle much Challenge #2 Switch channels during a communication – pick the proper channel for good communication An asynchronous channel is a terrible way to communicate complex information Challenge #3 Implementing an “open door” policy (deal with face to face interruptions) Make face to face less active – office hours You're the only one that's going to enforce it. Recap…
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Do Busy Right - The Task and Attention Management Podcast
I talk about the tool set for the kind of information and attention management that Attention Compass provides. I get a lot of questions about: I use tool X. What about tool Y? What tools should I use? Most of this revolves around “where should I keep my stuff?” And we'll talk about that today. When I say tool, I mean online service, system, database, to keep my stuff. Google Keep, Apple Notes, Clickup, etc. The information storage tool is a core part of the Attention Compass system. Our information is a primary consumer of our attention in two ways: comprehending it and finding it when we need it. The storage tool is primarily about ‘finding’. It is vitally important that you have a tool, a place. We'll talk about why that is. And we’ll talk about the purpose and properties of a good tool. So here we'll lay out what the purpose of a tool is, some of the properties that a tool should have. It's not exhaustive, and that way, you'll have a better picture of what's going on. In general, the tool here is the container and storehouse for our information We're talking about a tool for personal information management – a storehouse for information. Our storehouses have “containers”. A library (information storehouse) has books (information containers). Is having a container the ideal? I really can't envision another way to do it. Container The container defines what our information can do, and more importantly, defines what we can do with our information. Container is not a rigorously defined term, Challenge: medialessness = ‘container’ as a metaphorical term it's all just electronic, and we can mimic containers – OneNote = electronic paper (Almost) everything about OneNote to me looked like a piece of paper. OneNote – an astonishing difference Back to the container – metaphor from the physical Now containers are really just metaphorical The app developer creates the container and creates the metaphor for how you use the container And that’s how information is stored in computer apps The ‘right’container The ‘right’ container is pretty murky - we don't know what a fundamental unit of information is (it ain’t the bit) So we have to create our own containerized units of information – examples: a note, a text field in an app, a snippet of audio The kind of container matters in how we're able to use the tool, and what the tool is able to do. Another example of container: a calendar appointment Certain kinds of information goes in there very well. Other kinds of information doesn't fit well Can I mangle the container in such a way that it supports storing a chapter of your book? a Google Calendar calendar event may have different fields than an Outlook calendar calendar event. Are they both calendar events? Or is one different enough that we need to come up with a different name for it? Container names don’t convey much information Back in the day, it was easier because the medium defined the properties of the information. A note in evernote and a note in onenote are different critters, because they have different ways they can interact. What kinds of containers are best? The PIM folks give a list of kinds of information that our systems should support. Does a tool have containers that support these four kinds of information well? You can say, Okay, well, here's why it would be a good Personal Information Management tool, and here's where it would be weak. People get enamored of a container type and devote themselves to that container type without much thought about Well, is it an effective container? “my tool is the best tool, and it works for me…” From a pure informational standpoint, there is very little difference between the bits that are stored in a contact record versus the bits that are stored in a calendar container. I counsel people to not get so married to one app, but really think about what the app does Also, a system has properties – these are more about the library (storehouse) than the book(s) (containers) Property is something that applies to all the different container categories equally Properties that a personal information system needs to have Security Data availability Information management - archiving, backups, etc. I've discovered some good properties of information that are just now being embodied in tools, The storage metaphor The retrieval mechanism It's fine to store it, but if you can't retrieve it, it's useless Global Search has its place, but it is not a panacea. List of four The personal information management people have four kinds of content that a system needs to handle. They're not perfect categories. Classification systems – Mendeleev’s Table of the Elements Contact management is about the people in our lives Calendar information is all about managing our time Communication management is about interactions with people Records management = historical data management. This is the blurriest of the categories. In attention compass we talk about actionable information versus reference information. Maybe a fifth kind? How to determine if a tool stacks up? A framework for evaluating tools based on the 10 properties Compare tools based on how well they support each property. The challenges of using multiple "best-of-breed" solutions Be open minded about the tools - don't get "married" to one Recap…
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Do Busy Right - The Task and Attention Management Podcast
Fable: It's quick and easy to figure out what I should do, or I just know what I should do. It shouldn’t take much effort. Corollary: I’m wasting time managing my stuff when I need to do things. Spoiler alert, it's not that easy, and I’ll talk about the reasons. For now, if we have this mindset it leads to poor management: I'll just get to the office and whip out a piece of paper and I'll make my to do list. We don't give it enough thought and time. There are some specific things I want to say about how our brain works when we create this list. But, I've got a lot of potential clients who say: I don't need some big system to track what I need to do. It's just, I need to do it. There are some cases where the job is simple enough that you just go in and you just do the job. There are more routine kinds of jobs and less routine kinds of jobs. Simple is probably not your job (and it’s certainly not your life). Knowledge Work requires more management, not less Most knowledge work is Non-routine Therefore, Most knowledge work is less procedural This means that we have to think about what we’re doing Also, for whatever reasons (and there are many) our lives are more complex Thinking “it’s quick and easy” leads to The ‘typical’ approach to managing our tasks Most people use a to-do list, carry stuff over from yesterday, eventually find it too much and start over. The to-do list cycle ends in starting over, again and again Eventually, we get tired of repeating (starting over) and some folks throw the whole thing over and just react We’re asking our brains the wrong question “It’s a waste of time and the wrong things get on the list What you need is a backlog. Attention Compass teaches you how to do that. I said it’s hard – here are the mental challenges that set the "typical" approach up for failure You've gotta think hard to get your brain to serve up priorities Your brain tends to serve up results, not steps These tend to be big, chunky things that are easy to procrastinate We need to pre decide these things. We have to take time to think about the next step “I’ve got a new idea” about process doesn’t store well in the to-do list So, Haste makes waste, particularly in our task list The fable of task management - PMI In our mind. We have this notion of how projects are managed. But most of us are working off of legend Key: notice resource constraints and predecessor tasks – takes thought and planning The legend is simple, the process is complex. We don't give the process the thought it needs. The result is an inaccurate plan It's so hard that most software development companies have scrapped it – viola, agile We do a rigorous, sophisticated, detailed plan with no slack The real idea of PMI - creating a control chart, requiring heavy monitoring, and paying for that monitoring Amateurs, when they approach this problem, don't understand it in that same way. PMI spends a ton of time/money PRE-DECIDING – as amateurs, we try to short-circuit that in the name of efficiency Here’s where time efficiency has us… Haste makes waste, particularly in our task list you can't fumble the delivery - You gotta have the patience and the perseverance to complete a task before you move on to the next premature optimization. switching tasks too soon and too quickly. fast task switching also hurts your memory of completion Tech has made us faster, but it hasn't made us better. Hurry sickness and hustle culture Don’t get focused on trying to move too fast (in the short term) How experience works - the specific ways in which those things are different are still unknown to you. (cake vs. bread) It's very difficult for us to know what we should do, and thus we SHOULD spend a lot of time "thinking about it" Haste makes waste efficiency and productivity are not exactly the same thing most of the time efficiency is based on experience with the process most of us pursue productivity with efficiency-based methods here, as much as anywhere, it’s important to consider attention vs. time Where do I get the time for all of this First, it doesn’t take as long as you might think Second, you’re wasting a lot of time on interruption, multitasking, and distraction – we reduce these wastes Third, we get time by getting rid of the to-do list process Fourth, get habits in order so you can do the right things consistently…
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Do Busy Right - The Task and Attention Management Podcast
Do Busy Right – philosophy and some basic mindsets I'll start out with a client story. Her name's Kelly, and we were talking about attention compass. “Well”, she said, “I don't know anything about all that. But I admire the Larry Zen”. I loved it. But, I didn’t know what “Larry Zen” meant. So, I asked. And she said, “nothing seems to bother you, nothing seems to get under your skin. You don't get ruffled easily. You're able to take things on and accomplish things without getting too wrapped up in the drama of situations.” I will say, I consider that a high compliment. I am actually a very emotional person. I'm not terribly demonstrative about that, and it doesn't apply to everything. I'm a football fan, but you seldom see me screaming at the TV. I have thoughts about what happened. I am a Monday morning quarterback, just like everybody else. I'm very interested in coaching and performance, and so I like to study really good coaches, because they get results through other people, which is the essence and the art of management. I just don’t do much drama. I think that our feelings often get in the way of our thinking. Back to the story, Kellie said, “Okay, well, how do you do that?” And I said, “Well a big part of it is my Attention Compass. I don't have stress over the things I have to do.” I developed the system because I needed it to live the kind of life I want to live. Along the way, I developed 'Larry Zen' through: I’m a Christian - Easy yoke and light burden LP Jacks – “the master of the art of living…” A very good mental picture of the life that I desire for myself and for people around me Minimalism and stoicism I don't think of myself as a minimalist in any hard-core sense. I'm more, if you will, a stoic philosopher. I have minimalist tendencies - simplicity I do think that that the culture pushes us away from minimalism and stoicism I think most people are, by and large, as happy as they decide to be, but good tools help I think we should work to do busy right. I use the phrase “calm and focused productivity”. Kipling in “If” – you know, “you'll be a man my son”. Ride the roller coaster “Mind like water” - knock those things out and move on, go eat dinner. Culture – “Why does it matter how I feel about a task?” “I hate doing expense reports” Terms I like and use WorkPlay I choose peace and calm, for doing work because we love it We're created to be workers - to change the physical nature of our environment. I like to be lighthearted, relaxed and playful WorkLife It doesn’t count as work because you enjoy it? We have deadlines, some are easy and some are not Calm, focused productivity, work play and work life I choose the contentment perspective on minimalism House pet example - Stuff breeds responsibility I'm in favor of good stewardship. we are in many ways accountable for the gifts that we've been given and that we use them well and properly. That's my definition of stewardship. can we afford to be content? Is the wrong question. Charles Dickens's character Wilkins Micawber warned us: “Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pound ought and six, result misery.” I think we can improve the lives of knowledge workers, and I think it's important, I'm worried about our productivity as knowledge workers We've gotten a lot faster, but I'm not sure that we've gotten any better. We get faster and faster and faster with the things that we can do, and we're required to to get faster and faster stay ahead of that. I’m against a few things, we weren't meant to be overclocked the hustle culture, I'm very much against that. I'm against it's close cousin, which I refer to as hyper reactivity So I'm against that consumerism I think that that the most powerful economic forces in our culture today live and thrive and profit off of our discontent. I'm definitely against multitasking Group class launching 10/29/2024. I've got a few seats available and won't have another class until after the first of the year. You can take care of it now and start 2025 with a better level of productivity. Linked In or larry@dobusyright.com . I wanted you to understand where I'm going and to pick up some motivation. Build a community……
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Do Busy Right - The Task and Attention Management Podcast
What do you mean? I don't think I'm doing busy wrong. I don't really get this one directly, but it's a consistent subtext when I talk to folks, and it's not that I misunderstand. For years, I thought I wasn’t swinging a golf club wrong, but I think maybe people take it a little bit too personally, let’s think about why this might be so. The cultural idea: One's ability to use technology in the modern age is really unfortunately connected to efficacy as a human being, and the culture is such that we buy that notion. The thinking here is an outgrowth of the learning experiences that I've had as an adult We’ll talk about three interrelated areas: personal productivity, knowledge work, and work from home The tech (for various reasons) doesn’t support our learning. Evidence: Software, the industry and the software marketing business Evidence: usability is hard and the economics don't drive companies there Financial motivations in the software industry The whole software business is built around solving a problem that every human being has, and so you're going to be able to sell a billion copies of it. And that makes you rich, right? if you sell it to two people, you lose – that’s not the business model Two ways: Build a piece of software that does everything right, solves a problem so big that everyone needs it. This is very, very hard. Market to people and make them believe your software does everything, and you don't want to constrain them by telling them how to use your software Software builders are trying to be everything to everybody. Somebody has to teach you that's not what hammers are for, that's not what screws are for. Back to "intuitive" Marketing has managed to equate intuition with your intelligence. And more likely: intuition is related to your experience. the new one better look a whole lot like the old in order for my intuition/experience to be employed. “Intuitive” is a weird word. It moves the responsibility to the user. There's nothing intuitive about it "Intuitive" is really kind of a strange word. It snuck in there and all these implications that are not, not really true. Software Marketing Spin it such that, if it wasn't intuitive for you, then it's not our fault, it’s yours. People simply don't design things for usability – they simply claim that they do So not only do we start off with bad metaphors, but those metaphors tend to persist. The email metaphor is terrible Evidence: The envelope metaphor for email Fascinating: the interfaces haven't changed. DBR – basically information management Password management as information management I asked a cybersecurity class – overwhelming majority don’t use good password management Do you understand what a password manager does? It's okay to say no, it does not make you stupid. Can you learn about this stuff? Yeah. Do you have time? Probably not. The “password = key” metaphor is wrong Imagine if you couldn’t keep a physical copy of your car key but that's a metaphor for passwords Password questions Do you understand the challenge of managing passwords? Have you been taught? Well, why not – it’s hard and our metaphors are wrong Data (electronic information) storage This is a hard problem that hasn’t been solved Were you taught how to use email? It’s complicated and we’ve not really figured it out Have you been trained in the difference between synchronous and asynchronous communication? Do you know what I'm talking about? Work from home? We went to offices, because at an office, somebody else took care of many of the services for us, How's your home ergonomics? How's your networking? Are if it doesn't work, who has to fix it. Data integrity in your home office? Have you been taught? Have you been trained in how to backup software, maintain your data? Knowledge work We sort of knew how to do physical. In knowledge work, we really don't know how it's best done. Do you know how to manage information assets, to collect and organize information in such a way that you can find it again? If you can't remember being taught, you probably weren't. Are you self-taught? You know, a lot of people say, Well, I was trained for knowledge work when I was in school. I've already done a podcast on that. No, you weren't. I talked to college students about this stuff, and they're just flabbergasted that we know something about how to do these things. And they're like, why hasn't anybody ever taught me this before? But were you trained to solve problems? Finally I don't think I'm doing busy, wrong. Well, what's the evidence that you're doing it right? It is not very easy stuff. The tech industry is not really helping us, yet we fixate on the latest innovations. “Maybe this will finally solve my problem.” “It just works for me”. Compared to what and/or who? Respectfully, I've spent 15 years trying to figure out what knowledge work is and how it's best done.…
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Do Busy Right - The Task and Attention Management Podcast
I've talked previously about managing oneself, and that was about Peter Drucker and Knowledge Work. That podcast is very popular, and it probably resonated with you. It’s one of my biggest downloads. There’s another aspect to Managing Oneself. I get a lot of questions like this: You might say “I’m pretty good at my Work, when I can find time to do it.” This can be particularly challenging if you work for yourself And we start worrying about work/life balance. We’ll address that and specifically look at management outside of our work (for money). Drucker said: “if you want to find someone that is going to be good at managing in your organization, look for someone who manages their own affairs well”. Managing oneself Hey, I’m pretty good at my work, when I can find time to do it what's keeping you from focusing on your work? Well, non work. We see this and we think “work-life balance” Your brain doesn’t distinguish money-work from not-money-work – it’s focused on urgent and incomplete TASKS let’s think about that Money-work is about 1/3 of your available time; Sleep is another 1/3 – hard to manage productivity here; Therefore 1/3 of your life might not be well controlled Hard boundaries are not possible and not (actually) desirable. Therefore, We need to manage our attention in that 1/3 But, work and ‘not-work’ are too vague, we need more categories Management mindset. Simple – take ownership of your system and subcategorize your money-work within that system Special topics: I don’t want to manage my “life” We seem to be comfortable with managing the things we do for money, less with the other stuff. Therefore, the “not-money-work” category is vague and mushy Recognize: we’re doing tasks on the things that don’t earn us money. But still, we don’t want our people to feel ‘managed’. So, let’s divide that 1/3 into relationships and not-relationships Money roles There are money roles in your life, those are largely defined by other people. Special topics: Multitasking over roles We might try to multitask over roles. Bad idea: how wonderful of a parent are you when your child is dragging their feet getting ready to go to go to school, and you have to get to work? Relationships Relationships can usefully absorb all the attention that you can put towards them. Relationships People want to be known and understood - mere physical presence is not attention Shared experiences (i.e. things to do ~ tasks) Some of it is “heart-to-heart” talks The rest is “I’ll help you meet your goals” (i.e. tasks) Relationship Task hierarchy Top level tasks – doing a task we “enjoy” and interacting while we do it Next level – one participant and one observer - tricky "bottom" level - occupying the same time and space while both people are being entertained together on the same subject - limited interaction. (TV?) Let me plan these, so I can give you my attention Special topics: hobbies and other growth roles Activities like cooking, golf, or fishing If there are one or two areas in which you want to be excellent, okay, that's probably a hobby If other people who are important to you share you're hobby, take advantage of that. Maintenance roles Make them easier, less attention intensive I may love the person that I'm doing them for, but I don't love the task, not a hobby. A well maintained car is a car that doesn't produce emergencies. Nobody is telling you how clean your car needs to be Who sets the standards in your life? You do! Special topics: Entertainment and “relaxation” We’ve adopted entertainment as a relaxation technique and we indulge our base curiosity. Let's not call it something that it's not. Let's apply management philosophy to those maintenance tasks in our lives. I think we can usefully focus on the maintenance roles and managing them very tightly, doing the work to minimize the amount of attention that they require. Manage = scope the amount of attention required based on meeting the standards Examples of managing maintenance tasks. Check point: What is your standard here and why? Example - Standards for visitors at my house I like to have my buddies over from time to time. I just want you to come over and spend time with you. But we invite our friends over, and we think our house needs to look like a Southern Living photo shoot. So, if I can't put forth that time and effort, then I just don't invite people over. Well, what's the what's the goal? The comparison trap: think about those standards, and where you get them. Example of a maintenance task and standards "premium gas is recommended for better performance". I experimented and am convinced that there is no performance improvement by running premium gas in my car. “this sticker subsidized by ExxonMobil” Back to Peter Drucker: If you want to find somebody that's a good manager in your organization, find somebody that's a good manager in their own stuff." Managing maintenance tasks Track them. Think about them. "What's the standard?" "Is that the right standard?" Then, "How can I efficiently meet that standard?" Refers to Episode 17: https://dobusyright.com/managing-oneself-peter-drucker-and-the-second-quarter-of-the-21st-century-dbr-017/…
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Do Busy Right - The Task and Attention Management Podcast
Learning how to learn If we’re going to be more productive, we have to learn new skills and get better at the skills we have. Knowledge is important, but we get paid for producing results. This requires skills. I see people with limited desire to learn. And when learning does happen, it is usually more about knowledge than skill. I decided to think about why and what to do about it. So I picked up a skill. While this happened, I learned some lessons about learning and want to share them here. "I know how to learn. I learned how to learn in school." Well, maybe not. I’ll give evidence from my interaction with university students. Plus, I believe it’s very different as an adult – motivation, resources, etc. I think most college and younger feel that they “have to”. We typically don’t feel that way. Regardless of where you are, you need to be learning Why? Career - What got you here won’t get you there Productivity - As you gain experience, you should be spending less time on things you have lots of experience with Attention compass – most people already ‘know’, they still need to learn to ‘do’ Hobbies/activities – get on with new things, you won’t be working forever Note most of these are more ‘skills’ vs. ‘knowledge’ I think we struggle with implementing this idea Are we ‘bad students’ – well, we got good grades Are we afraid of looking foolish Another issue: much of what we learn in college is knowledge-based. Learning skills is less common in many disciplines. More about this later Learning how to learn Learning ‘textbook’ material i.e. college learning Nobody is taught how to be a student. We just don't upskill people in how to learn. Maybe it's something of a mystical process. Maybe we don't thoroughly understand it. But when I'm talking to college students about productivity, they ask about studying and taking notes. I did some research in these areas, like how to take notes and whatever's going on there. And the findings I got were pretty inconclusive. Learning Knowledge/information vs. learning skills Both are important and there is not a very bright line Programming is a skill The ‘skill’ is problem solving with a specific set of tools How to teach problem solving? We learn skills as children – sports, etc. As we become adults, we are less likely to take on new skills Learning as an adult – I’ll share four experiences and some of what I’ve learned MBA – no prep, I relied on my previous academics Ph.D. – lots of study about how to learn, not much result – I couldn’t find much. Later, I found Cal Newport’s books on the subject, which would have been great – highly recommended Bass and podcast – hired coaches The goal of both kinds of learning: change the way your brain operates How brains work (neuronal chains) Plasticity (chains connected in different configurations) Habitual (fire together, wire together) Any kind of learning, we’re changing old and/or creating new patterns/chains Ideally, we set those chains by having them fire multiple times As a bass player, I want physical things to fire in chains Learning, then is to get a chain to fire multiple times, so it ‘sets’ Skills are a little different, they involve nerves and muscles, but it’s still repetition I think we fear being bad at it the first time We feel like we look and sound stupid. It hurts our egos. our expectations are really high and it's frustrating to us to me, skills are more visible in the… bad at it the first time sense Case: developing this podcast and learning the bass Story of the bass No real background Good motivation, solid goal, but not money on the line Plenty of time to ‘get ready’ In retrospect, I feel I did some of the right things here, so I am trying to apply that to the podcast The podcast Learning to do a podcast is a practical exercise. The podcast is something that takes lots of different skills and lots of different techniques, and I've got to be patient with myself and willing to go through that learning. From the bass learning, I realized that “DIY” here is inefficient now, let’s use those lessons to develop a template about learning a new skill Attention Compass It’s a useful skillset building solid “work athleticism” demonstrated sound practices They help people put their attention where it needs to be, when it needs to So, let’s use this skill to develop a template for learning How would we approach that? What to do about new learning? Figure out how to quit exploring whether to do it – Have a naïve approach, the “beginner’s mind” Be prepared to be bad at whatever it is (reality) Figure out how to get feedback Get a coach Recap…
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Do Busy Right - The Task and Attention Management Podcast
Today, let’s talk about confidence. In my season of life right now, my daughter is entering the career world. She’s finished college and now has to find a job/career. She needs to enter conversations and situations that she’s never experienced before. Naturally, her confidence is not very high. This plays out in two ways: she tries to avoid certain situations, and she fears “being nervous”. So I’m thinking about (and trying to help her with) confidence. This is not the “do confidence right” podcast. This is the Do Busy Right podcast. And the question then becomes, “what does Do Busy Right have to do with confidence?” Glad you asked. Confidence attaches at a very significant point in productivity. You've heard me talk about delivering in previous episodes. Perhaps you've heard me talk about the fact that the work's not done until the result is shipped to the customer who needs it. You could argue that that no value has been created in the world until the result is in the customer's hands. Anything that interferes with delivery is, therefore, a productivity issue. Lack of confidence can delay delivery. So in order to Do Busy Right, we need to have solid confidence. Lack of confidence hurts us in two ways: one short term and one long term. The short term effect is: If we’re not confident then we hesitate in shipping our results, in delivering. Whether that be in a product sense, in a “do I have the meeting” sense, or in a “selling” scenario. The long-term effect is: If we’re not confident, we don’t deal with feedback well. This means we avoid the primary tool for growth. We’ll talk about the specific confidence we need and the specific feedback we need and how they work together. So Lack of confidence interferes with delivery The final arbiter of ‘done’ Inventory (undelivered results) have no value, but represent cost Same for knowledge work If we hesitate on the ‘done’ decision, we delay delivery and don’t turn inventory into sold product. Fragile in the face of feedback Feedback should help us build our processes 1 – motivation to build process 2 – specific targets for improvement If we avoid feedback, we can’t improve our process Real confidence Nate Zinsser – The Confident Mind Confidence is a mindset – a well-developed mental approach when facing certain kinds of situations. Confidence is built, constructed as a mindset. I doubt that we’re “just born with it”. Zinsser talks about how to build the mindset. Based on: Evidence Previous performance Tested process Solid preparation Counterfeit confidence(s) “shallow” confidence Confidence vs. Bravado – confidence is based in evidence and bravado is based in potential Bravado is a fragile sort of confidence Potential is a tricky thing – too easy to claim without evidence We know we need some sort of confidence and bravado is easy Confidence based on “how good you are” is tricky Imposter syndrome lack of confidence We have to pretend – what’s our other choice? “try-hard” confidence is not, “oh, I got this”. That's not confidence, that's bravado. Don’t prepare an easy excuse for failure – go ahead and care Building confidence Our brains may discount our own evidence But we know how to measure experience, training, and preparation Taking training Praising the work/effort, not the trait (“you’re so smart/artistic/talented”) – previous work Getting feedback Keep a They Love Me file Confidence grows and feedback is the fertilizer How to handle feedback We're not very well trained at receiving feedback Seek feedback on quality (did I do it right) from people that are good at doing what you do. Seek feedback from users/customers (did it work? – was it useful?) Negative feedback – don’t take it personally, it’s not about YOU - Decide how you’re going to change your process Once you’re there – free throws Process ‘nervous’ properly, as an adrenaline reaction Instead, we try to downplay the importance of the situation – which is hard Confidence is about presenting who we are in a situation. Think about success and don’t think about failure. "On this particular occasion, In this particular situation, they fouled the wrong guy" Think (as best you can): "I’ve performed under this circumstance before" Hit me up so we can have a dialog rather than a monologue: larry@DoBusyRight.com or on LinkedIn (please mention the podcast in the connection invitation).…
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Do Busy Right - The Task and Attention Management Podcast
Ever feel like you didn’t get much done? Like you were kind of stuck in the mud most of the day? Ever said: “The work just wouldn’t get done”? I ran across Parkinson’s Law on a podcast from Cal Newport and Adam Grant. You may not know it by that name, but you probably heard the Law. Parkinson's Law: the work expands to fill the time available. Cal actually turns it into a thought about his notion of obsessing over quality. While I love him generally, I think his advice there is not applicable to most of our environments. In fact, I think quality is the problem, not the solution. Here’s my take on applying Parkinson’s Law. That is, on fighting it. When I was in Ph.D. school we had to write papers. I used the tactics I had learned in my previous schooling, but I was spending WAY too much time. I decided to experiment and found out that I could get the same results in half the time or less. I’ll tell you what I did in a little while. I think the Law is true. I think we tend to apply it to other people and dismiss it as a joke, but I think it also happens in our own work and in our own lives. I don’t think it’s trivial; I think it can be a pretty big waste and I don’t think it’s inevitable. Today we'll talk about what some of the mechanisms for that are. In attention compass, we talk about time boxing as the antidote to Parkinson’s Law. Note: Time boxing is not hyper-precise and hyper-detailed scheduling. I'll get to it in a minute. What is Parkinson’s Law - background Not just other people We can see ourselves do it too Corollaries – Stokes-Stanford “if you wait ‘til the last minute, it’ll only take a minute to do” Corollaries – Horstman’s corollary “the work contracts to fit the time we give it” So we want the corollaries, not the law Quick aside: what do you think ‘gives’ when the corollaries kick in? – more later Our school environment encourages Parkinson’s law I think the school environment is quite impactful on our work styles The nature of school tasks School tasks have vague requirements School – practice tests? Nope – so lack of feedback Making good grades doesn’t appear to correlate closely with ‘ability to learn’ in other contexts So, we need to be very careful about assuming that we developed good work habits while we were in school That is: “good grades” = “good student” = “did the work well” “good at learning” Your school task environment during your school years, you don't have many, let's say, non work responsibilities typically So, its hard to justify anything other than studying – completely unlike the workplace these work habits lead us to Parkinson's Law – look busy Summary so far We get the law, not the corollaries. But we'd prefer to have the corollaries. Our primary learning environments teach us Parkison’s law, not good work habits Back to Horstman’s commentary – underlying for time boxing – can we meaningfully ‘shrink the time available’? Yes That is, we can identify the things that ‘expand’ and see about not letting them do so Work ‘expansion’ Let’s be clear about expansion – I’m not talking about interruption, multitasking and distraction here What are the mechanisms of work “expansion”? “quality” traces back to the school environment The work world is a “best effort” kind of place - usually This is “the only” way to judge the quality of our work - effort A “poor quality tax return” If you’re a specialist, you’re the local expert on quality Abstract example – the boss ONLY can say ‘good enough’ – ‘Stop spending, I can defend that’ ‘double checking’ - math vs. other skills Doing the same thing over again is a poor way to double check – well, pretty expensive and only if you have a clear process Back to “what is it about work that expands” What is the cost of a mistake (e.g. grammar)? Grammar Other areas – nicely formatted documents Bad “do it over” mechanisms waste time – proofreading your own stuff Quality reinforcement expands So, the point is that quality is one of the primary things that expand when we have available time. And a lot of that is is fear driven. In the modern world, you don't have extra minutes Diminishing returns on quality The mentality of time boxing Time boxing (in conjunction with work blocks) – don’t “just move it along” A time box is a controlled ‘sprint’ The mentality of time boxing – finish the work Results of time boxing No writer’s block You complete the whole task – writing proofing sending Advantage - Complex thing about time blocks – it is less likely to be “half-baked” If you timebox well, you can hand it to somebody in an ACTUAL draft form, instead Mechanics of time boxing Related to work blocks Work blocks come back in – if you try to complete something in an hour, you need to be pretty sure you’re not interrupted/distracted for that hour. Always an experiment – gather data Be confident in your skills – Early on, pick things you’re good at, comfortable with, and define well Challenge yourself – make the time ‘too short’ If your task won’t fit in the work block, make it smaller, but still complete don’t be lazy about this Lighten up – your work is probably not life and death Beyond just being a good practice, time boxing allows to avoid Parkinson's traps around fear-based over-investment in quality checks. It is a good proving ground for getting better at what you do. One way to be 'good' is to be fast. If you struggle with time boxing in your work, it may be because you're not managing your attention well in other areas. That's what Attention Compass training is for. Happy to discuss. Hit me on email larry@dobusyright.com or connect on LinkedIn (mention the podcast).…
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Do Busy Right - The Task and Attention Management Podcast
“Let me think about it” – Thought tools This episode is about the need for, nature of, and development of thought tools. I was having a conversation with my daughter. If you've listened to the podcast, you know my daughter is 23 and she's beginning her career, just having graduated college She's trying to figure some things out. She's confronted with some new issues that really have become very prominent. And I think most folks do this when they exit all that structure of modern education. We were talking about an idea, and she said, "Well, let me think about it." A couple of things struck me. One is when people say, "Let me think about it." I'll confess that I have used “let me think about it” as just a “get off my back”, postponement kind of tool. I think I'm not totally unique on that front. So there's that category. But when we really want to think about something. We've got the sense that we don't have a clear path forward. We don't have a clear yes or no on a question. We don't have a clear decision. What exactly are we going to do when we say, “I'll think about it”. What action do we envision taking? If it's not just a put off, then what are we envisioning that we're going to do to help us move forward with this situation? To make a decision? To make a commitment to some course of action? To choose some alternative out of the options that we have? This episode is going to be about that. It’s an important topic. I certainly believe we should consider before we take any course of action. But what are we going to do to enact this “need to think about it”. The last episode was about paper, and I talked about paper as this great mechanism for capture. I think many people believe that it's also a great thought tool. That’s one hypothesis for the value of journaling and support for the people that love that. I talked about how when we get stuff out of our skulls, it provides some fairly light constraint, but some constraint nonetheless, that helps us formulate our thoughts. Let’s spend some time considering thought tools. Drucker’s question and thought tools Drucker asked us to improve the productivity of knowledge workers. Okay, how do we do that? Can we improve thought tools? Knowledge work is mushy, thought tools can make it more concrete I think that developing thought tools can answer Drucker’s question Thought tools are useful in: “Is the work done?” – Financial model? The value of time invested? Decision making – what option to pursue Your profession may have thought tools: accounting, architecture, engineering Modeling tools, etc. I’m motivating the use and development of thought tools Even if we just need to “Percolate” on it Percolate is different from ruminating. We need to set the problem up clearly Thought tools probably apply to both: ‘active’ and ‘passive’ Framing the problem is a good use of thought tools A thought tool probably is associated with a process. Examples of generalized thought tools Journaling Journaling as a thought tool Maybe structure some journal questions – what would person X do? Reading as a thought tool Excel as a thought tool Annie Duke – numeric thought tools Thinking In Bets – betting to clarify one's thinking The Organized Mind – medical decision thought tool Financial modeling as a thought tool Decision making “Decisive” – decision making PROCESS Example of a thought tool Question: “Whether or not to do X” "Do it or don’t" is not a great structure for decidability Emotional/psychological biases Instead, clearly frame the other side of the question - "Do A or do B" “Resulting” – what makes a good decision? A good process… Getting a clear result even if you disagree with the tool’s recommendation Have a habitual process A process allows you to record and activate learning a decision making process is a subclass of thought tools. Takeaways Since we think for a living, we should become better thinkers - tennis players do it, why don't we? Structure your thinking with thought tools Attention compass includes a couple of thought tools – see episodes 22, 23, 24 I want to develop this aspect of AC more thoroughly – ‘generic’ thought tools for Knowledge Workers And look at AC from a thought tool perspective Books referenced in this episode: Decisive - Chip and Dan Heath Thinking In Bets - Annie Duke The Organized Mind - Daniel Levitin Links to podcast episodes: https://dobusyright.com/what-is-attention-compass-and-how-will-it-help-me-dbr-022/ https://dobusyright.com/what-is-attention-compass-workflows-1-2-dbr-023/ https://dobusyright.com/what-is-attention-compass-workflows-3-4-dbr-024/…
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Do Busy Right - The Task and Attention Management Podcast
What is the role of paper as a modern productivity tool? Is our use of paper just a habit we need to get rid of is it something more? Is it still a useful tool, or should we be trying to break some sort of addiction to it. This is inspired by a LinkedIn post by Chris Mullen. He’s talking about the glories of paper with respect to it's limited ability to distract us. And I think that's absolutely on point. I think that any tool that allows us to get our thoughts out of our heads is good. We should have a habit of spending some time thinking. And by thinking, I don't mean feet up, pondering, daydreaming. That's not what I mean, although that does have value. I mean wrestling with what's going on inside of our skulls, and a very suitable way to do that is to realize your thoughts in some medium. I think many media can work here. For example, I've believed that I think well when I'm talking, when I'm trying to explain my thought to somebody else, and they're asking questions, and they're forcing me to be clearer about what it is I think. I believe paper does the exact same thing. I’ll talk about why paper is good, where it is lacking, and what we can do to get the best of both worlds. Spoiler alert: I love paper, buy maybe not for the reasons you think. Paper is great Paper is never out to lunch, out of battery, or needing an update. It is amazingly hard to break and its very flexible. Lack of distractions? Sort of Environmental cues? Possibly, but they’re somewhat weak Yes, paper could signal your brain that it’s time to focus – parallel to sleeping environment Your brain knows what to do with a piece of paper – it has no idea what to do with a mobile computer – there are too many options A 'real piece of magic' - Paper provides useful Constraints Our brains are magical – few constraints Paper imposes constraints and gives structure. This is a good thing for realizing our thoughts. Any structure will do – it’s better than no structure there are other things like paper that can provide structure e.g. Many realizations can provide this structure and constraint: whiteboard, talking, any external mechanism that involves some symbol set There are also “Pure” thought tools - a "mind palace" provides structure, but is hard It’s outside our skulls Capture makes our thoughts better and removes clutter from our brains An idea that’s stuck in your skull is useless – definition of information So, “realize” the thoughts – outside your skull Paper – love me some paper (perhaps you're surprised at that) Weaknesses of both paper (as a placeholder for analog) and digital Neither paper not digital do anything (really) to protect us from distraction, although paper is less active Chris’s post is also about its lack of a means to distract us True but… people can be just as distracted with paper in their hands as with a keyboard in their hands it’s not paper itself that helps, but our habitual use and the need for structure True, digital is worse, but paper ain’t magic on this front. We still have to control the environment The advantages of electronic/digital media Paper is very flexible – diagrams, words, pictures, etc. – but you’re almost definitely a faster typist than handwriter, even on mobile The fundamental problem with paper or any physical manifestation… what do I do with it? Everything has to be digital at some point, so we might as well get there as early as possible Paper has been out-evolved on storage, search, and transmittability we've got to get it into a computer, somehow, to take advantage of storage, search, and transmission I would argue that digital paper is not a great improvement and has some negatives The #1 challenge is to then bring these non-digital artifacts into a system where we can use the best organizational tools. Take a picture (or scan) of the piece of paper and throw the piece of paper away. Transcribe the audio. Get the analog to digital. Paper is great, but use it like a Kleenex - get done with it and throw it away, don't let it linger around can clutter But TANSTAAFL ("there ain't no such thing as a free lunch" - Heinlein) - we still have to control the digital environment The #2 challenge - any modern computer is an interruption machine – you’ve got to discipline it Paper (and other analog) disciplines you in certain ways But your computer doesn’t – because you haven’t set it up that way and It doesn’t come that way; Your software and OS developers are not helping you here Most people wind up with a tool for maximum distraction and maximum interruption. You do not need to be instantly reachable by the whole world and trying is bad for you Stop letting your computer ding at you every time you get an email I get ads on a web app that I have paid to subscribe to – these businesses cannot resist The trend in tech is against your effort to discipline We have to do the hard work to discipline our devices. Just like we have to train a new VA. This is a big part of what we talk about in Attention Compass implementation. Example: Windows virtual desktop – use it to hide things from yourself But most of discipline is limiting what your computer does, as compared to adopting new apps and new features Decide how you’re going to work and discipline the device to support that Once your devices are disciplined properly, then this divide about “paper is better than digital” goes away. Digital becomes better than paper in most cases. But, if you see me, I probably have a piece of paper in my pocket. This is a challenging piece of work and it won’t stop anytime soon, but you'll get better at it.…
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Do Busy Right - The Task and Attention Management Podcast
I talk about the three big enemies of focus and productivity. They are interruption, multitasking, and distraction. They are in order from easiest to deal with to hardest. (But I’m faking that a little.) The biggest pushback I get is around multitasking – people defend their ability to do it. Let’s deal with that here. What's our drive to attempt multitasking? What’s the evidence that we can actually do it? I’ll look at cases where people think they or someone else is multitasking. We’ll look at each one to see if it actually fits a reasonable definition of multitasking as relates to our work. Brief aside – I asked on LinkedIn and no one suggested any other categories. P.S. You can connect with me on LI where I discuss these topics as I’m producing the podcast linkedin.com/in/larrytribble . Or you can comment on this episode. I’ll show that these cases are not good evidence. Then, I’ll discuss the motivations to multitask. I’ll consider historical ideas of multitasking. Then we’ll ask the question again: should we try to multitask? Spoiler alert: I will (of course) conclude that we can’t. Computers appear to multitask and there’s the legend of mind as computer The sociological construct of mind as computer So we say – the computer’s multitasking so I should do it too. We're wrong on both counts. Our machines are very, very good task switchers – but they don’t really multitask and we haven’t developed that kind of human being We’re not multithreaded, particularly with the unexpected We don’t completely forget We can’t effectively reload our previous state All of this takes lots of time and is error prone We don’t value our own attention and the difficulty of our own work Historical tasks were not heavy on attention We fritter away our attention on entertainment There are certain environments where it seems we are doing it. Processes that we can ignore, but only for a short period of time (e.g. cooking) Tasks that are easily interrupted and restarted (e.g. eating) Active stakeholders that let us know there’s a problem (e.g. pets) Mindless tasks – we have to be there, but we do them on ‘autopilot’ Walking is autonomous (until it’s not) Challenges of doing something else when we’re engaged in a ‘mindless’ task Autonomous tasks that we don’t have to think about Autonomous tasks that don’t need our attention – ie. delegation Tasks that we have learned to combine to become one task Juggling You can take the time to memorize the 1A, 2B exercise – to unify it into a single sequence in your head. But that doesn’t make it multitasking Simultaneous chess – actually highly practiced task-switching in a very structured environment We think we see it, so we’re tempted to do it. People seem to be doing it around us and we’re people too. What we see doesn’t mean that a) they’re actually doing it, or b) that they’re getting results that we would want. Other people ask us to do it So, we claim we can We collectively confuse each other – if your friends jumped off a bridge… So, I think this is why we believe that we can multitask (it’s bad evidence) – but we shouldn’t Multitasking wasn’t even a concept before about 1960 N-gram on ‘multitasking’ All of the productivity literature before computing was very different – focus on focus Our desire to task switch may be a form of boredom, procrastination Focus is hard and so is our work There is no scientific evidence in favor of the ability to multitask Athletes – focus on what you’re doing, not how you’re doing it – anything else is multitasking and hurts performance Consider the evidence and question it – there’s no real evidence that we can multitask, it only seems that way. This may help you clarify and decide to stop trying to do it Then we can move on to improving our focus and fighting interruption and distraction.…
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Do Busy Right - The Task and Attention Management Podcast
What to do if our primary tool is not really helping us? I argue that this is the case with our to-do lists. I’ll talk about why and what you can do about it. To Do Busy Right, we are fighting three enemies: interruption, multitasking, and distraction. Distraction is the most difficult to defeat. To-do list is another tactic to deploy in that fight. Everybody knows about to-do lists; most everybody uses them. In my experience, they are by far the most common tool. But we don’t do detail on them; we don’t have a vetted process. You don't hear about doing them, right? But you don't hear about them in the same way you don't hear about toothbrushes, because it's taken for granted. I think that you need to have a list. It’s good to get things out of your head. But there are better and worse ways. Somehow, there's got to be something where I have my tasks written out. I think implementation of this can vary a lot. The problem that a to-do list should solve… Cal – not a quote, but from A World Without Email - [We] try to pick this ‘congealed mass’ of expectations, tasks, and commitments apart. We do this because we want to figure out what to DO. General steps for creating a To-do list Generate the items (how do we ‘know’ what is on the list) Put it somewhere (generally calendar or paper) Part 1 What goes on the list Normal ways to generate the list: 1) make it up from scratch daily or 2) collect it from various places. Make it up from scratch From scratch – Q: what’s the problem? A: it’s a bad question for our brains The first part gives us brainstorming – “what COULD I do today?” The second part gives us urgency (only) Priority is always situational, contextual, and relative. Collect the things from multiple places This usually means a lack of a clear, repeatable process It's easy to forget the odd places – everything needs to go to one place. The challenge of multiple places – sub-prioritizing by source – pick and choose and leave everything else there then everything downstream is ‘filtered’ BTW, if you’re not sure you have a good process, take a look at Attention Compass. Part 2 Where to put the resulting things Now, you’ve created your list; you need to record the result of that work Two general ways to do this – on calendar or on paper Either way, these 'lists" are fragile and unwieldy The first way - On paper Sorting the list (and re-sorting) is bad. Sorting is a hard exercise for your brain If you don't believe me, take the sorting challenge With the list, you’re putting your brain into a sorting situation – minimize the number of times you have to do this. “On the same piece of paper” is a category – but it ignores context What do we do when we don’t finish our paper list? Often we set that piece of paper aside for in the morning – another place to collect from But, are yesterday’s priorities automatically today’s? The second way - In your calendar The calendar is a bad place, no better (really) than paper It's: too fragile, 'must begin at', and has no sense of probability. If we either run short or run long, then the Calendar tool begins to show its weaknesses - fragility When I say ‘fragile’ I mean it ‘shatters’… A list is a static, steady state tool - What to do with “pop-up” priorities? The assumption when we make the to do list is, well, if nothing else pops up, this is my plan – how’s that working for you? Regardless of what you say, you have to deal with some people’s emergencies Ideally, we would have less fragility Bottom line – with creating a to-do list, we set all kinds of brain challenges (the bad question, multiple collection areas) Our medium (paper or calendar) also presents challenges. We have a bad process. Instead of 'to-do list' think “backlog” What’s a backlog? Definition It's in one place. It is continuously sorted It is never complete It is fluid, so less fragile Why a backlog cannot be on paper A proper backlog takes care of this for us. It’s built into the AC backlog and processes What a backlog does for us Processing takes care of the sorting Deals with fragility The “next thing I need to do” is already in the backlog Daily review takes care of the overnights and the calendar If you want to solve these problems once and for all, let me know. My clients have pre-decided, recorded those decisions, and they follow that. They think "I’m going to flexibly pursue the highest priority items in my backlog while attending to my calendar and 'pop-up' priorities." They can do this calmly with minimum hassle. They use a backlog. What did we accomplish in this episode? So when we’re fighting distraction, we’re using a rusty sword (to-do list). If we fix it (move to a backlog) we’re using an upgraded weapon in the fight to Do Busy Right…
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Do Busy Right - The Task and Attention Management Podcast
Today, I’m going to talk about a pretty common feeling around our work and productivity… Why do I feel like I didn’t get anything done? I think we’ve all experienced this feeling. We get home (or whatever we do in the WFH culture) and our significant other asks some form of “How was your day?” Sometimes we just say “Fine” and move on. But once in a while, we get introspective and think “How WAS my day?” At this point, we try to think of something to report – something that seems interesting or meaningful about our last X hours – and struggle. We know we were working all day, but what did we actually DO? Did we produce some value, some tangible effect or progress? Or do we sigh and move along with a sense of “another day on the treadmill”? This is a horrible place to be motivation-wise. What’s going on here? Is there something we can do about it? I think there is. First, let’s deal with the most common idea I see… The ‘pick one (or X) thing to do today’ idea - fine What other option? A completion mindset – the subject of this episode When I talk to clients, I hear two kinds of complaints: 1 - I didn’t do anything but email today – I didn't get to anything important Email has become a work assignment tool. But I agree with Cal that it is a bad one… Spend some time learning when and how to say No and/or ignoring emails It's not true that everybody is your customer base – teammates - let other people handle the problem Saying No – experiment with it rather than just saying “they’ll get mad” – find ways to say it 2 - I didn’t move the needle – no progress on the important stuff, despite working on it Intangible work and quantifiability Take a physical product – tangible, visible progress Make the intangible tangible – define your task well We’re taught the wrong approach in school – “move it along” and “it has to get an A” – recipe for an incompletABLE task Create a better Definition of done. After all, we’re all doing best effort Done is better than perfect – if Da Vinci took another look at the Mona Lisa… We’re not great at defining what our task is, particularly around the notion of quality – we’re taught this in school – no grading rubrics We “do the best we can” Salience of incomplete tasks Salience - tasks come to mind Mushy tasks – I’ll ‘move it along’ – that doesn’t change the salience of the larger task Accomplishment is more binary than that Or, if you can point to something tangible that is different in the world your brain is looking for tangible change in the world. Not a “I worked on it for two hours” What's going to be different about the marketing report after I've touched it Your brain is going to resist doing this planning work But, it’s a good reason for planning - Framing the task for yourself Why don’t we do this? Hustle culture 110% - “don’t have time” to think about it Another is that we know we’re not good at planning Completion mindset Definition of done – “This constitutes complete” Did you do what you planned? Then say “I did what I planned” – I did the process When I say do it – plan an amount of effort and do that effort – then don’t go back to it A completion mindset That’s the completion mindset – pick something completable and complete it within a time box The lack of structure leads to a limited sense of accomplishment Back to the “complete one thing” method. Completable in one day? Your most important tasks are not completable in one day Many of your most important tasks are not completable at all Relationships? Learning / getting better? So, build a habit of thinking in completionist terms Perfectionism is a big enemy here – avoid that trap - take feedback as the gift it is I'd appreciate the gift of your feedback. What's one thing I could do better with the podcast? Is there a question or situation you'd like for me to address? larry@dobusyright.com Two pronged approach Define completable tasks Allocate the time and spend it on the task – push yourself to get it DONE in the time you’ve allocated Declare it done and submit it Other people are great at finding my mistakes, but it’s hard to proof my own stuff Mistakes don’t remove 100% of the value of the product Be willing to be judged – collect the data – improve the process Results You build a habit of completing work - this builds confidence in yourself Every day, you will have something to point to – “I did that”…
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Do Busy Right - The Task and Attention Management Podcast
I'm going to talk about remote work, and this is a topic that continues to be a source of significant debate among folks out there. It’s fueled, in part, by people who are employees, who are arguing in favor of remote work. There are various arguments, and we'll dig into it. The point I want to make is to analyze the business model of the organization that you work with, and think about what the employment contract actually is and what it actually covers. I hope that we’ll be able to develop a little bit better understanding from the employee side of things, and be a little less demanding, a little less whiny. What we all agree on Remote work is certainly a thing that is possible. Well, of course, some people say, you know, I miss the office. I miss the chitchat. I see that. I think we need community. Work from Home is more convenient, for you. Business model and owners Business model = how we are going to do this – it’s very complex The owner owns the business model, not you The paint example But the painting is part of the business model, thus owned by the business owner The tacit agreement with employees – I’ll make you valuable Of course, there are good and bad business owners In a knowledge work business, all the owner owns is the model – no longer the productive resources But the business owner always owns the business model Business model and contractors A contractor or business defines the value of their work and its hard Contrasting model – you like counting money and you’re good at it Bank teller employee – the bank (business model) defines the value of the contribution Monopoly example Aside on the Lego business So, you have the option to go out and define your own value Or, you can let someone else define your value, i.e. be an employee in someone else’s business model So, here’s your freedom – accept the business model and the definition, or decline it Business model and employees As an employee, you don’t define your own value As the EMPLOYEE, you don’t own the business model – that’s the agreement Employee - I'll contribute this effort, and you, Mr. Business Model owner, will put it together with other things such that it has a certain amount of value. That’s the model, the agreement WFH and the business model What does this have to do with WFH? That’s the business model You may have the privilege of discussing the business model with its owner We’re arguing about our contribution, that’s a hypothesis, but you don’t get to assert it That’s the trade-off you make to become an employee – accept someone else’s definition of your value and the circumstances under which you deliver it But that’s the trade-off, otherwise take your chances with the market Whether you’re an employee or not, you have to provide value. The difference is who defines that value. It’s easy for employees to lose sight of that fact – the business model serves us There’s a limit to how much employees get to modify the business model So the boss (through the business model) gets to define the context of your work Trying to cast a different light on the problem Most arguments from employees wind up being about convenience But the question that needs asking is “does the business model fit this (WFH) idea” If you work from home as an employee, here are a couple of things to think about Congratulations, your boss trusts you to maintain your productivity There are other kinds of challenges to your attention – mostly distractions “the best get better, the bad get worse” under WFH If you want to be the best, two things: I have an episode you might want to listen to #17 on Managing Oneself Or, you might know that you want some help with all of this – send me an email larry@dobusyright.com…
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Do Busy Right - The Task and Attention Management Podcast
This episode is about the productivity paradox. The Productivity paradox has been around for a while, and it's the economist's way of saying “we don't see the productivity value from our investment in IT”. So the question is, companies and people have invested a ton of cash in, I'll say, desktop IT. Over the 40 years we've been doing this, we're not seeing a productivity increase. The background: Most analysts believe we saw a productivity increase when there was huge investment in industry. In other words, the productivity of manual labor, in Peter Drucker’s terms, increased dramatically through the entire 20th century. And economists being economists, they're looking for the same kind of thing based on our IT investment, and we're simply not seeing it in the larger aggregate numbers. We're just not seeing it. And this is a real, real curious idea, because we want to think about your productivity, you being productive as a knowledge worker. Desktop IT – why no productivity increase The height of knowledge worker technology is the desktop stuff that we use. I don't mean desktop versus laptop. I mean Office Productivity stuff. I wonder if the problem is not how we're going about it. If we agree with the economists who say that we're not seeing a productivity increase, then the very next question for us is why? What I believe the “why” is In this episode I’ll talk about what I believe the why is, and then we'll work on some actionable steps from that to help us be productive. If you're thinking the computer, by itself, makes you more productive, then I don't believe that. I believe that there's some secret sauce that we can add to our current technology that will make you disproportionately productive in the work world. The good news – we can gain an advantage The desktop doesn’t seem to have changed the way we work Bigger picture – an office worker from 100 years ago – typing speed We haven’t actually gotten rid of paper. Even if we did a document is still a document Email is just faster correspondence – the problem is not speed, but asynchronocity If the whole world gets faster, we don't get differentially better But, everything has changed, right? NO BPR (Business Process Reengineering) – we didn’t really do it – paving cow paths Productivity still needs to be rethought and engineered Operating systems – no change since Win 3.11 (1993, Mac was earlier) And our metaphors are even older – see Episode 29 An idea for OS UI improvement – just dump to the computer Mobile technology – neither wireless or mobile has really changed anything We have the same apps and metaphors on mobile SMS Text is not better than voicemail Peripherals A keyboard is a keyboard – QWERTY since 1870s The mouse has been available since 1981 AI - different/better, or just faster for the same old stuff. There’s a good argument here, but it’s wait and see OK, Why? Radical is not the plural of incremental Advancement is not incremental Local optimum and the J-curve I don't think faster by itself, gives us more productivity It certainly doesn’t give us differential productivity – everybody has it Faster is easy; better is hard Stop thinking that our primary input is time. But even then, we’re not that much faster, where it counts. Bad habits we get from technology Newer is better. Fact: it may be faster, but that (by itself) is not better. Multitasking – it’s bad, even though our devices are good at it Focusing on time as productivity But, it’s FASTER… Nope - Moore’s law and Gates’s law I buy it, what do we do about it? We can’t change our apps very much, so the answer is not there Switching apps is VERY COSTLY for much the same feature set, upgrades usually don’t pay off If we want to be differentially productive, then we need to do different things I think there are opportunities in the following places: Manage your attention, not your time – stop thinking that faster is equal to more productive – the correlation is not great Apps are not written for improved productivity, but for improved speed just to do whatever they already d). Most are written for more usage. Just because a technology is new, doesn’t mean it’s better. But if you need to relearn it (i.e. an interface change), then think hard before updating. Learn the features of the apps you have – maybe find something you didn’t know existed – but think BETTER, not simply FASTER If you’re a knowledge worker, look to improve the processes that don’t involve your computer – you probably don’t have enough control over your computer environment to make meaningful change. File storage – is there some way to store files better? What I’ve learned from Attention Compass research Have a single app that you can ‘dump’ to, just record ideas. Think snippets, tweets, SMS… It should always be handy. The more steps to get to it, the better chance you forget. File system – Evernote (and perhaps other tools) allows the creation of a different kind of file system.…
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Do Busy Right - The Task and Attention Management Podcast
I think we get confused about efficiency, and I think this leads us away from actually becoming efficient. There are two concepts that can confuse us. They disguise the challenge that we really actually face around efficiency. And I'll talk about what all those things are, but if we've got the wrong mindset, it leads us to wrong action. The notion of convenience and efficiency are real close cousins, when we think about it. But convenience and “hurry” both lead to a subtle trap, and I'll explain what that is. But the point is that if we have the right mindset about efficiency, then I think will take right action. Today, we’ll talk about the engineering mindset and contrast it with pseudo-productivity in convenience and hurry. Setup I’m too busy vs. "Attention Compass saved me time" If you want to know more about Attention Compass, listen to Episode 22 here: https://dobusyright.com/what-is-attention-compass-and-how-will-it-help-me-dbr-022/ Or hit me at larry@dobusyright.com But I’m too busy This leads to the idea of convenience Define efficiency: E=O/I (efficiency equals outputs divided by inputs) Either increase output or decrease input, but (normally) have to hold the other constant Convenience and hurry are close cousins. What's the problem? Convenience Convenience tends to minimize the inputs and ignore the outputs – this is dangerous as a sole focus Go to the drive through and risk an error in my order Convenience – watch out for less absolute output “Productivity?” (hurry) Hurry “production” at the other end of the spectrum In both cases we lose focus on one side of the equation “Premature” efficiency I see this all the time – people naturally want me to think they’re productive So they double down on what they’re already doing - "premature efficiency" I brush my teeth before I go to the dentist. Is that efficient? “Engineered efficiency” But engineered efficiency… An example (Henry Ford from Cal Newport's A World Without Email) At first, workers went to the car But, Ford brought the work to the workers That was really the innovation, and it led to other innovations, None of this was obvious at the time; Ford had to engineer it So there's no reason to believe that Ford just said, “Hey, everybody, go home over the weekend, I'm going to install this assembly line, and you can come back and get to work”. It’s the engineering that made the difference, but it wasn’t cheap or easy There’s a cost – the J Curve This is typical of the engineering process. There’s a cost Things are going to get worse before they get better – the J Curve We face the J Curve all the time – it’s the cost of change I think both of the extremes (convenience and hurry) avoid the J Curve The spectrum Efficiency is in the middle of the spectrum But convenience and hurry mindsets interfere with investment And so I think both these things are enemies in the long term The challenge is that they disguise themselves as productivity. For real engineered productivity, keep an eye on the math. So both can masquerade as efficiency. If we’re not watching both sides of the equation we might move the wrong direction Negative connotations The negative connotation of convenient is complacent We still have to watch both sides In modern workplace, we’re probably bi-polar at the extremes IDEA: just because its inconvenient in the short term doesn’t mean it’s bad in the long term IDEA: just because it takes time in the short term doesn’t mean it’s bad in the long term Reduce the inputs (convenience) but hold the outputs (engineering) Increase the outputs (busy) but hold the inputs (engineering) Argument for that efficiency in the middle ground. Waste Removing waste can be about the inputs (wasted effort) or about the output (e.g. bad quality) Identifying and removing waste is a core engineering process Waste in convenience is bad quality Waste in hurry is bad (frantic?) task switching Keeping the ratio the same in either convenience or hurry is an accident We’re usually not thinking about the ratio and its easy to mess up Thinking about the J Curve is inconvenient And Thinking about the J Curve takes time If you want different results then you can't be complacent and focus only on the convenience, nor can you be hyper busy and focused only on the outputs. The most effective way But you might not have to do it yourself Has somebody else already engineered a solution to your problem? If so, you should experiment with their solution, do some research We all do this naturally – we Google a solution Now, we all recognize that Ford’s way is a good solution –it’s obvious (in hindsight) – so, of course we do it that way How to have space for engineering research Attention Compass will help with ~20% greater efficiency (mostly eliminating waste) I describe Attention Compass in Episode 22, if you’re interested check it out here: https://dobusyright.com/what-is-attention-compass-and-how-will-it-help-me-dbr-022/ Or you can reach me directly larry@dobusyright.com…
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Do Busy Right - The Task and Attention Management Podcast
This is the 'set up' meeting in a typical AC coaching engagement - the first of eight weekly meetings. As a coach, I'm still motivating the work that my client will have to do. I'm also explaining mindset kinds of things. There should be a lot of knowledge you can take away. Chris's approach - Chris is an accomplished coach. He works with people on mindset and new knowledge - trying to help people Fill In The Gaps. His book is The Principle Toolbox, part of his 100-page Toolbox Series. He KNOWS that he doesn't have the best handle on these ideas. He didn't turn his brain off, but he is trying to learn. Hear how interested and motivated he is to learn and get better at managing his attention. Listen for how much he wants to get better. I want you to think about three things as you listen to the coaching meeting: This is a live coaching meeting - it is not scripted. I want you to have an idea of what working with me is like. When I work with clients we explore ideas and different approaches and mindsets. Think: "Could I work with Larry? How does he communicate? Can I picture myself in Chris's seat?" I hope you find that my style is very approachable and conversational. Put yourself in Chris's shoes; pretend that you're my coaching client. How can you apply these ideas to your own situation? Does what I'm saying make sense to you, or do I need to explain more or differently. Think about any questions you might have that Chris didn't ask. Send those questions to me at Larry@DoBusyRight.com . There is plenty of actionable material here on managing interruption, multitasking, and distraction. Listen for action steps that you can take away and IMMEDIATELY implement against them. If you run into roadblocks, you can always reach out to me. My goal is for you to be more productive, starting tomorrow, and I want to help in any way I can. Closing I hope you were able to gather some significant, actionable information from this recording. I also hope that you walk away as motivated as Chris was. I expect you'll see a different perspective on coaching. I hope that you will take advantage of all of the effort and learning I went through as I "did it backwards" with Do, Learn, Define. Now I can share that learning with you so you can work the right (most productive) way - Define, Learn, Do. Go get Chris's book, The Principle Toolbox, here (not an affiliate link).…
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Do Busy Right - The Task and Attention Management Podcast
We all try to help our organization be flexible. We hear about the benefits of flexibility, responsiveness, and flat organizational structure. In addition, we all hear about the power and benefits of teams. We feel that fast communication is good (fast information exchange). So, we avoid structure in the belief that this benefits our organization and allows our people to have autonomy. We feel that structure, procedure, and management is slow and inflexible. We think that procedure limits our speed. We know that our employees need and want autonomy. But there are significant challenges to flexibility. In our individual management systems, we try to plan, which is another term for making things predictable. Constant flexibility forces task-switching and is stress-inducing, so we fight that with our individual task, time, and attention management systems. But a big part of what is happening is: our people are fighting to control something that our organizational systems may be creating or amplifying. So, we’re gaining (possible?) benefits but putting the costs on the backs of our people. This lowers their productivity and increases their stress, leading to overwork, low engagement, and burnout for our “greatest asset”. Can we, as bosses, do better? I think we have to try. Here are some ideas. The sources of problems here I focus a lot on the individual problem and tools elsewhere Sources of organizational stress Stress is an unpredictability problem – a lack of control In organizations, we meet other people’s expectations – more loss of control Why it’s the boss's problem Introduce the business model A) valuable product; B) is produced via a business process(es) Broken business model(s) That business model is in the hands of the organizational leader – the ownership An example So, it’s the business leader’s responsibility to fix it An organization needs structure Challenges to structure Our attempts at autonomy allow structure to be disrupted “autonomous” teams Multi-teaming We’ve adopted a model of “teams are more productive” – but there’s overhead Because of all of this, as bosses, we need to be careful about how we allocate our people Multiteaming raises the stakes on good communication – it introduces more challenges and more risks Our tools amplify our ability to disrupt structure Our communication tools primarily focus on asynchronous communication – the primary deviation from face-to-face The hyperactive hive mind and work assignment - Cal Newport Our tools have a lot of influence on how we do work – our choices matter and should not be left to preference Do business owners understand it from that perspective? So, stress is an organizational problem So stress is an organizational problem – manage to the ‘tolerances’ of the people These factors tend to push our people into more challenging work and workflows We don’t tend to train our people in communication Nor do we enforce standards So they do what’s most convenient for them Sync is more challenging to set up; async is more challenging to execute Asynch is hard to do well Cal talks about the challenges of async Fred brooks talks about additional communication channels – addition is not linear Learning to communicate is a large part of team "chemistry" and effectiveness We need to keep this stuff in mind when we design the organization we need to be thoughtful about that design Our tendency is to not respect the ‘teaming challenge’ If you have good teams, consider ‘bringing the work to the team’ Ways org design increases and decreases stress on individuals Communications design – asynchronous is hard, synchronous is easier, but we tend toward asynchronous comms tools Team structure raises the stakes on good communications – makes it harder – 1-1 comms is easier than team comms Work assignment design These two come together when our best resources participate a little bit on several teams Team creep – we’ll just pull in marketing for a consult "We see that she doesn’t look too busy, she can lend us a hand " Ideas Don’t believe that flexibility and autonomy are free Have a nuanced understanding of antonomy Develop work assignment procedures Make work visible Closely review your organization’s communication structure Look for unintended consequences Managing an organization and its business model is not easy, but it is the boss's responsibility. In this episode, we talked about some of the things that we need to consider as we're doing that work. Unfortunately, we receive generic advice (or legend and lore?). We have to take on the challenge of understanding the nuances and applying the tools and advice wisely, according to the details of the situation we face. That's why I recorded this for you. I wanted to give you reasons to deepen your understanding of these ideas so that you can apply them well and thoughtfully. If you'd like to think about it some more with me, reach out via (ahem, asynchronous) email. Larry@DoBusyRight.com.…
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Do Busy Right - The Task and Attention Management Podcast
In this episode, I’m going to refine our definition of productivity in knowledge work. If you think you know the definition, there’s a good chance you’ll be surprised. I have my customers tell me their definition of productivity; I believe that the typical definition is broken. I’ve seen it lead people to over-think, hesitate, or even procrastinate on tasks. If you want to think clearly about being productive in your work, I’ve got some ideas for you. Here’s the problem… Before you can make a process efficient, you've got to understand the process very well. Efficiency is a specific definition, and you get there experimentally and incrementally. It's very difficult (risky?) to get there in the in the top-down sense, from planning and estimating. We'll talk about what that is and what you need to do about it here. When we think about productivity at some level, productivity always boils down to outputs divided by inputs. This covers the whole notion of factory efficiency and productivity, labor productivity, capital productivity. If you put X in, then you get Y out, sometimes. If so, then efficiency is maximize the amount of yYthat you get per unit X, and so that's fine, But, that's in a system. In a mechanical kind of world, in a physical kind of world we've learned a lot about how to measure this. But don't misunderstand; even there our measurements are imprecise because we know that there are inputs that we can't effectively measure. The simple view, if I may, the naive view is: it's raw materials, and then it's the value of output. That's certainly a huge component, and a fairly clear and precise component, but there are always things that go into a process that are difficult to measure. The point is that the notion of productivity is not clear – we move it to knowledge work from physical work and even in physical work, it’s not perfectly defined. Chris Craft's model of our knowledge and thinking: 'education, experience, etc.' produces mindset produces options for action produces results Chris will be the guest on my podcast Episode 38, 7/12/2024 Is the factory definition of productivity a good one? The factory has a huge advantage on us – process and repetition allow experiments A factory has a design – a hypothesis - and it’s embodied in the physical world So it’s a ‘fixed’ process, repeatable, stable In physical, we’ve usually got repeatability Process is in place, so we can study the parts we don’t understand And, usually, we’ve got a large number of attempts Things that are hard to measure in a factory - depreciation Other factory things are also hard to measure And factory Input measurement is still developing As we try to adapt this model to knowledge work productivity, we have to account for these things and these assumptions. Knowledge work productivity We move this concept to knowledge work – does it fit? Repeatability is an input to experimentation Knowledge work and repeatable process Knowledge inputs are hard to measure What about outputs – knowledge output vs. product output Two views of productivity – the spectrum Two general ideas of productivity – quality and planning/efficiency – 'artists' and 'engineers' Michelangelo’s notion of the quality end of the spectrum The other end of the spectrum Aside on calendar time and PMI Planning and estimation – we’re not good at them Can I plan my way into productivity? Toward Knowledge Work productivity measures Knowledge Worker - “I don’t want to have a process; that interferes with my creativity.” The things we need to create in knowledge work to study productivity What about repeatability Programmers and their estimating process In order to refine, you have to have a process Process for knowledge work – when you do something, store it (like a programmer) Knowledge worker – have a process that you can study and experiment with Takeaway 1 – don’t expect what’s unreasonable –don’t just assume that you have a factory setting and can use factory measures. You probably don’t and probably can’t. Takeaway 2 - Develop a process – without one, there is no way to measure productivity, much less define it Attention Compass Attention Compass is intended to be the beginnings of your knowledge work process It also deals with task switching - a major source of waste And helps us avoid the problem of searching for inputs – we said ‘reuse’, but you can’t reuse if you can’t re-find…
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Do Busy Right - The Task and Attention Management Podcast
This will be a review of Cal Newport's book, Slow Productivity. By the way of introduction, if you've listened to much of my podcast, you know that I pay a fair amount of attention to Cal and what he's doing, because I think he's really bright, really focused on the idea of productivity. If you don't know who he is, you should take a look. He's written several books over his career. He did a Ph.D. in computer science at MIT and then got a tenure track job at Georgetown, where he researches computer science. Cal writes books on the subject of productivity, and he's very thoughtful about that sort of stuff. So just about anything he's written is thought provoking on this subject. In Slow Productivity, he thinks a lot about how to be very effective in his variety of knowledge work. And then he takes that and generalizes it and helps us all understand knowledge work productivity. He's written some fairly controversial ideas. He wrote a book titled A World Without Email, where he does case studies of companies that have gotten rid of email internally. He has some ideas about why, exactly, email might be bad for productivity. It has a lot to do with who assigns whom work, and how do we take this stuff on. Cool Grandpa (with Greg Payne) podcast guest episode https://cool-grandpa.us/2024/06/ep-187-doing-busy-right-with-larry-tribble/ (available now) What’s slow productivity about? Cal takes on the notion of “pseudo productivity” He tries to bring in the notion of slowness to our productivity processes. Who is this book for? At the end of chapter 2, Cal mentions “[this book] targets in particular anyone who has a reasonable degree of autonomy in their job”. He re-addresses this idea in the conclusion. Good for him. I think this note should be quite cautionary. I’m not sure that the prescriptive ideas should/could be applied in other areas. That said, Cal is always interesting and (given his acknowledged constraints and target audience) very insightful. What I’m looking for in this book Why and how would we slow down? It’s counter-intuitive. The notion of productivity in the book Ideally, we would see an experiment, but that's not currently possible So we look for definitional / theoretical things Cal’s Definition of knowledge work - “the economic activity in which knowledge is transformed into an artifact with market value through the application of cognitive effort” It has to have market value How do we measure knowledge worker productivity? Quality and value in knowledge work Definition of quality? Not yet. Cal’s ideas about quality (as relates to value) Attention compass is the knowledge work tool for organizing knowledge work Overhead tax What is it? Overhead tax is related to task switching Computers can APPEAR to multitask Humans have nowhere to ‘park’ the previous state Since we (humans) can’t multitask… ... we talk about focus and extending that period of time Overhead tax of ongoing projects – where’s the stuff? Overhead tax of picking up and putting down (even on a solo project) Overhead tax is related to task status Understanding and maintaining a view of status is very hard Overhead tax is related to team communications Overhead tax is related to complexity of the project’s situation Overhead tax is variable, but never zero (per project) A task is at it’s most complex while it is in-progress Total overhead tax is related to the number of concurrent ‘projects’ Cal's tip on the challenge of managing time One for you and one for me Takeaway: Work on the overhead tax Overhead tax takes on two primary forms: Related to the number of projects underway Related to the ‘complexity’ of each project underway The book highlights components of the overhead tax: Task switching - Also starting and stopping Status reporting Team communication In progress = high complexity Attention Compass addresses overhead tax Idea to avoid: “obsess over quality” I worry when Cal talks about ‘obsessing over quality’ Does obsessing over quality lead to procrastinating on delivery Products really have no value until they’re delivered Work in progress is bad Takeaways: If you want to explore Cal’s work for the first time, I would go with Digital Minimalism or A World Without Email. If you’re in early career, you could hardly do better than So Good They Can’t Ignore You. If you’re a long-time Cal reader (as I am) this is a great extension of his larger, stated purpose.…
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Do Busy Right - The Task and Attention Management Podcast
When I talk about task and attention management, I usually talk about wastes of attention. And there are three primary wastes of attention that I've been able to identify with my clients. They are, in order of easiest to deal with to hardest to deal with: The first is interruption - external things in the world that attempt to catch our attention. The second one is multitasking. Multitasking, for me, is not intending to focus on just one thing at a time. The third one is distraction, and distraction is internal claims on our attention. And it's this one that I want to drill down on in this podcast a little bit, because it's the hardest one to deal with. You have distractions if your mind is busy reminding you of other tasks while you’re trying to focus. You’re writing a report and “Ding – did you remember to feed the dog.” Or “Ding – maybe you should check email.” Eventually, you’ll give up and switch to one of those other tasks. We’ll talk about what it takes to get distraction solved. Warning, this is the hardest one of the three to deal with. Dealing with interruption – use the social structures Dealing with multitasking – just a habit You’re doing it intentionally because you don’t know (or believe) that it’s bad. I said that distraction is really the hardest one to deal with, because it's a function of the way our brains work. And there, there are easy (but not so simple) ways to deal with distraction, and we'll get into those: the first is procedural, and the second is to train to tighten up your focus. We’ll talk about those solutions in a minute. What is distraction? Defining distraction – internal stimulus The mental part – your brain is trained to hold on to tasks Urgent vs important Your brain works on urgency (roughly) We’ve got to be careful about urgency (vs. importance). Important is more of a conscious thought than an unconscious thought. So we don't necessarily want to respond to everything that our brain serves up. Not instantly responding to a stimulus Modern culture trains us to respond instantly we can decide - marshmallow experiment Covey – "response-ability" I have this notion about the brain just being another organ in my body or a muscle that sometimes cramps – there is no reason to believe that everything my brain serves up is useful or meaningful. Procedural approach to distraction Eject things from your brain How to eject things – pretty simple, you’re probably already doing it, at least sometimes Problem is: it’s a lot of stuff There is so much that your system is probably not adequate for it Train your brain to trust a system Keeping track of things we don’t need to be thinking about right now is a big part of Attention Compass That kind of system is pretty well known – tickler file: get instructions here dobusyright.com/tickler-file The philosophical, training piece Define focus Put and keep your attention where you want it I don’t think we’re born with it, but anyone can learn to do it better Focus and mindfulness Mindfulness – learn to notice when your attention has wandered and bring it back Suggestion – read some, or read more, or read differently When you’re consuming information, you’re (usually) focusing But, the goal is to learn to notice when our attention has wandered (which is a little hard to detect) So, we need some duration, some time You need a means to notice that your attention has drifted What about movies and/or TV? The problem with audiobooks vs. “printed” books So, it’s got to be e-books or paper books and probably start with fiction Practical concerns on reading Remember, You’re training yourself to focus Start small (10 minutes, set a timer) and work up Maybe start with ‘straightforward’ fiction – ‘entertainment’ Get rid of your association with textbooks (which, as books, are terrible) Get reading down and then go as far as you want Recap This is a deep-dive into how to manage distraction. I've given you a procedural tool-based idea and a more philosophical training-oriented idea. If you can learn to manage distraction, your productivity will go up, because your task switching will go down. And, if you take on the reading challenge, you'll be more entertained and more mindful. Don't forget the tickler file to manage postponement decisions and get them out of your brain. Find it here: dobusyright.com/tickler-file .…
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Do Busy Right - The Task and Attention Management Podcast
Let’s talk about email, and communication metaphors. You’re not going to be shocked when I tell you that we don't handle email well. It's not that we don't know how to use the app that produces email; that's pretty straightforward. And I'm not arguing that we don't know how to deal with emails as items of information, although I believe that's often true. We know this is important because Cal Newport wrote a whole book “A World Without Email” – his point is different but we clearly struggle with these communication channels. My concern is whether or not we deliver our information, our message, well on our communication channels. I think we don’t do a good job here. Email is representative of many channels. I think our metaphors contribute to our challenge. So changing the metaphor will probably help. I’ll address some reasons for that which apply to many modern communication channels. And I’ll have some thoughts on what we can do about it. If we understand the properties of the tool better, we become better users of the tool. If you can see this, send me an email – larry@dobusyright.com Why email? It’s new, so we’ve got to learn how to do it well – define the social contract Cal talks about email as a back channel means of assigning work Email is not something that anybody was asking for Doesn’t mean it wasn’t welcome, just that we have to learn the use cases and create the social contract(s) Example of a social contract with the government around snail mail “Mail’ is correspondence Email is a mash up of two things – a letter and instantaneous delivery Two metaphors based on historical communications – letters and face-to-face – we have longstanding social contracts around these Think about this in terms of synchronous and asynchronous communication Define synchronous and asynchronous Synchronous vs. asynchronous communication Examples of synchronous Conversation is synchronous So is a phone conversation and a zoom meeting, but both are less so Of course, there’s a spectrum Examples of asynchronous Correspondence (a letter) is not This podcast is asynchronous communication A key feature of (previous) synchronous communication is I know whether or not I have your attention Another feature of synchronous – I can check for understanding in real time So, correspondence tended to be more thought out or complete vs. a conversation where I can ad lib Challenges of not understanding the ‘mode’ The two metaphors collide in email (particularly), because of our experience and social contracts Confused metaphors and uncertainty about use cases and social contract We fall into thinking that since email is ‘instant’ it is also synchronous Note, email is not mutually instantaneous – like conversation is People will pretend to be in synchronous comms, but not be Understanding synchronous vs. asynchronous The impact of high-speed communications (it’s actually pretty new) Instantaneous delivery does not guarantee synchronicity. Speed is a necessary, but not sufficient, condition of synchronicity. Texting has a similar issue; it is instantaneous, but asynchronous Voice mail as another example We need to choose a model / a metaphor for how to use these channels – understand the social contract Specific illustration of the challenge - voicemail Voicemail as another example With voicemail, we’re thrown into an asynchronous communication -now, I’m in voicemail and I’ve got to think about what and how to communicate Do I replan and move to an asynchronous channel? More detail in Episode One – your phone is mobile, should your call be? Another specific illustration of the challenge – people pretend to be synchronous I believe this is one of the fundamental issues of remote, synchronous communications It happens mostly on phone and zoom, but also happens in face-toface However, in face-to-face, we can more easily recognize it and we can ‘call it out’ Takeaways ‘better’ email – more complete and thorough transmission of information Think it through – you initiated the communication, so it’s your responsibility to start it well Choose the right communication mechanism We fall into habit around our default communication channel Effective communication means recognizing the pros and cons of the channel we choose – our own convenience is only one of those things Choose the channel / media carefully and think about it’s ‘rules’ Most of our channels are actually asynchronous, IN USE. So, if it's not clearly synchronous, think asynchronous On an asynchronous channel, be more careful, more planned OR clearly move to a synchronous channel Poor communication is a waste of everyone's attention and, thus, time. Don't get trapped in habit or misunderstand the properties of each communication channel when you choose it. If you intend synchronous communication, use the correct channel(s) that allow you to keep an eye on people falling into asynchronous styles.…
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