Car Retail Revolution: Navigating Post-COVID & EV Shifts

Facts Not Feelings with Brooke C. Furniss

Join host Brooke Furniss in an enlightening conversation with Peter Smith, Managing Partner at Lion Partnership, on this episode of 'Facts Not Feelings.' Dive into the transformative world of automotive retail as we explore the latest shifts in dealership models, the resurgence of digital retail post-COVID, and the electrifying future of vehicle sales. Discover how dealerships are adapting to technological advancements and changing consumer behaviors. If you're passionate about the intersection of technology and tradition in the automotive industry, this episode offers valuable insights and foresight into what's next for car retailing.

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3 Main Takeaways

1. Post-COVID Automotive Retail Landscape: Discover how dealerships are navigating the post-COVID era, balancing between digital retailing and traditional methods. Understand the shifts in consumer behavior and market trends essential for adapting to the new normal in automotive retail.
2. Digitalization and Technology in Dealerships: Dive into the critical role of digital tools and AI in modernizing dealership operations. Learn about the strategies for leveraging technology to enhance customer experiences and operational efficiencies, crucial for staying ahead in today's competitive market.
3. Electric Vehicle (EV) Revolution and Dealership Adaptation: Explore the growing impact of electric vehicles on dealership models. This segment provides valuable insights into how dealerships are adjusting their sales strategies and service offerings to align with the rise of EVs, catering to evolving environmental trends and consumer preferences.

Connect 🔗
Peter Smith: https://qrcc.me/s6fvufjx1lco
BZ Consultants Group: https://qrco.de/bcqqFo
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Youtube ▶️ https://bit.ly/3jDwPoO
Chapters:
0:00 - Intro & Welcome
2:10 - The Evolution of Retailing in Dealerships
4:04 - The Post-COVID Car Retail Landscape
6:39 - Digitalization in Modern Dealerships
10:55 - Dealership Strategies for Customer Engagement
16:40 - Coaching and Training in Dealerships
18:03 - Technology in Service Operations
23:22 - Beyond Lead Generation: A New Approach
27:34 - Future Trends in Automotive Retail
37:15 - The Rise of Electric Vehicles (EVs)
40:19 - Service Strategies for EVs
48:24 - Closing Thoughts & Lightning Round