James Timpson: The secrets to running a successful business and making money

Full Disclosure with James O'Brien

"The best ideas don't come from the boardroom, the best ideas come from the frontline."

James Timpson is the chief executive of Timpson, a family-run business known for its key cutting and watch repair services. James does business differently. His unconventional leadership style has raised eyebrows - but it works. Since taking over Timpson, he has grown the business to over 2,000 stores by developing new ideas, giving ex-prisoners a second chance and putting his employees first.

He has published a book packed with leadership advice for a happier, healthy workforce. The Happy Index: Lessons in Upside-Down Management is out now.