People First—Toward A Humane Workplace

Gary On Manufacturing - Gary Mintchell

An early essay by Karl Marx writing at the beginning of the industrial revolution argued that humans who were formerly craftspeople were now just cogs in the industrial machine alienated from the products they made and their work.

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The Irish poet/philosopher John O'Donohue discussed in Anam Cara the dignity of work and that work should benefit workers and communities as well as owners and managers.

Lean guru Keven Meyer noted in his book Simple Leader that respect for people is a pillar of Lean. When you hire someone, you are getting more than a pair of hands—you are getting a brain and experience, as well. You should make use of them.

Articles about a worker shortage due to Boomer retirements have been a staple of trade magazine editorial ever since I became an editor in 1998. Some twenty-seven years later, those articles and news releases keep coming.

I learned about a new product from Derek Crager, Founder & CEO of Practical AI for onboarding and mentoring new employees. There is irony here, in that Crager touts himself as developer of an award-winning training program at Amazon—yes, the place that thinks it can replace its workers with robots. But, we will go beyond that thought for now.

His solution? Just-in-time guidance—the right step at the exact moment of need, while hands are on the task. When a technician can ask and do in the same breath, training becomes throughput. That's the difference between teaching a concept and multiplying your best expert across every line and shift.

He called on his experience at Amazon to develop something called Pocket Mentor: A Phone Call to Your Best Expert. This is a hands-free, eyes-free mentor your team reaches by phone, anytime, on the floor or in the field. No app. No Wi-Fi. No passwords. Just tap & say, "Talk me through it" — and we will.

Check out TheManufacturingConnection.com for more thoughts.