Benjie Gillam | Clip #08 | Different Open Source Models | Facebook / Meta Approach | Corporation Independence | GraphQL Foundation | Funding Struggle | Better Funding Options | Win-Win OS Support | Widespread Sponsorships

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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In this clip Benjie Gillam, GraphQL TSC member, shares his perspective on:

Different open source models
Facebook / Meta approach
Corporation Independence
GraphQL Foundation
Funding struggle
Better funding options
Win-Win OS support
Widespread sponsorships
and much more…

Listen to the full interview here: https://graphqlradio.com/episodes/postgraphile-and-beyond-w-benjie-gillam-graphql-technical-steering-committee-member

Benjie Gillam is a community-funded open source developer and maintainer of PostGraphile from the UK. He's also a GraphQL Technical Steering Committee member, and a GraphQL trainer and consultant. Tune in to learn about his perspective on all things PostGraphile, GraphQL, working on open source, and the GraphQL Foundation.

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