Healthy As Tech Episode 6 - If I Have Workday, Why Do I Need ServiceNow? (Ask Stanford Health Care)

Healthy As Tech Talks

What if implementing ServiceNow and Workday wasn’t an either-or question for healthcare leaders but a both-and?
Every healthcare department relies on its own familiar system to accomplish tasks. Yet, without a way to connect these systems, organizations face communication breakdowns, redundant and inaccurate data, and poor end-user experiences.
What if your favorite back-office system, like Workday, connected to a unified system of engagement, automating complex workflows and enabling employees to submit requests and find answers in one place?
In this Healthy as Tech talk, Optimum's Natalie Tollefson, Senior Director of Customer Success, and Chris Esper, Principal Workday Consultant, sat down with Peter Ford, Senior Director of Facilities and Business Application at Stanford Health Care, to hear how Stanford Health Care used ServiceNow and Workday to transform their end-user experience and operations.
In this Healthy as Tech talk, we discussed:
- How Stanford Health Care used ServiceNow and Workday to consolidate nearly workflows into one system of engagement
- Benefits to using a system of record (Workday) and a system of engagement (ServiceNow)
- Steps to take to transform employee experience for back-office teams and end-users
- How investing in both systems saves organizations from redundant spending and increase ROI