S5E2 - Delivering Bad News

Hot Off The Press Podcast

We've all been there... Something is spelled wrong, the prints have a line running through them, the foil is subpar, or that color of envelope your client has been obsessing over is out of stock EVERYWHERE!

No matter what the situation is, it SUCKS delivering bad news to a client. Our emotions will always want to get the best of us, so in this episode we break down a couple different types of bad news, and give advice on how to handle the situation in a calm and professional way.

Loving a little bit of business talk mixed in with design and printing topics? Consider joining Stationery School to get lots of content related to building a stationery business. Courses cover how to handle client relationships, working with planners, creating pet illustrations.. and even a course on letterpress printing taught by your host - Jillian from Studio Soprano!

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