09: Client Management

I Made a Thing

Client management

Is the client always right?

Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client?

“You need to treat yourself like a business not just someone with a laptop. Once you switch your mindset, you will be more confident and the decisions will be easier.”

- Rachel Kurzyp

Topics discussed in this episode:

• What is Client Management?
• What skills are key and when does mindset matter?
• The processes you should put in place to make the work go smoothly.
• Who are nightmare clients and how do we decide if they are worth the hassle?
• Should you ever fire a client? And how to handle this delicate situation.
• How to create a dream and nightmare client persona.
• Our client stories and our practical tips for successful client management.

“So many of us, particularly when we first starting out, we might not have a lot experience leading, or being the boss, or being a manger...so we default to the employee / employer style relationship. So there’s an unequal distribution of power and the client becomes like a tyrant. But you need an equal level of power so you can contribute your best work.”

- Sophia Colquhoun

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Speak soon,

Rachel + Sophia