Innovation Tales podcast

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How an Emmy-Winning Filmmaker is Hacking Creativity with AI 28:55

לפני 7 ימים28:55

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28:55

An Emmy-winning filmmaker just hacked his creative process with AI—could the same tools transform your business? 🚀 In this episode of Innovation Tales , Erich Archer shares his journey from traditional video production to pioneering AI-powered storytelling. From crafting his first AI-generated short film to building custom GPTs that streamline creative workflows, Erich reveals how tools like ChatGPT, MidJourney, and Runway are reshaping media—and what that means for industries far beyond film. 🎯Key Takeaways AI Enhances, Not Replaces Creativity – AI tools like ChatGPT, MidJourney, and Runway can streamline workflows, but human expertise remains essential for storytelling and strategy. Custom GPTs Can Supercharge Business Processes – By creating specialized AI assistants for tasks like content ideation, document processing, and brand compliance, businesses can save time and boost efficiency . Experimentation is Key to Unlocking AI’s Potential – The best way to leverage AI is through hands-on testing and iteration . Start small, refine your approach, and discover how AI can amplify your unique expertise .…

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The Realities of AI in Sensitive Sectors: Insights from Sam Gobrail 28:12

לפני 21 ימים28:12

28:12

🚀 Can generative AI be trusted in fields where precision is non-negotiable? From law to finance to healthcare , the difference between 95 percent accuracy and 100 can make or break careers. In this episode of Innovation Tales , host Alexandre Nevski sits down with digital expert Sam Gobrail to explore the real-world challenges of deploying AI in risk-averse environments . 💡 Key Takeaways AI works best for repeatable, structured tasks , not complex decision-making . Adoption must be gradual, strategic, and human-centered . Leaders need to invest in AI education and oversight —not just tools.…

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The State of AI Agents in Business with Naveen Krishnan 25:43

לפני 5 weeks25:43

25:43

Could AI agents become your next star employees? In the latest episode of Innovation Tales , Microsoft AI Architect Naveen Krishnan explores the transformative potential of agentic AI —autonomous systems that don’t just answer questions but take decisive action. These cutting-edge AI agents are more than chatbots—they can streamline operations, collaborate on complex tasks, and even revolutionize roles in coding and project management.…

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How AI is Redefining HR with Scott Morris 33:02

לפני 7 weeks33:02

33:02

"I need someone like Bob"—sound familiar? HR teams and managers often struggle with vague job designs, but today’s guest on Innovation Tales has a game-changing solution. Scott Morris, CEO of Propulsion AI, shares how artificial intelligence is transforming HR from an administrative function into a strategic powerhouse. Drawing from 25 years of HR expertise, Scott offers practical steps to elevate your talent strategy and improve employee engagement. Key Takeaways Clarity in job design is critical for both employee engagement and organizational success. AI tools like Propulsion AI streamline administrative tasks, empowering HR to focus on strategic priorities. Transformation is about rethinking value delivery, not just adopting new tools.…

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Agile Contracts: The Secret Weapon For High-Stakes Projects 31:14

לפני 16 weeks31:14

31:14

Are your project contracts setting you up for success—or holding you back? In this episode of Innovation Tales, we dive into how the fine print can make or break a digital transformation. You’ll hear two contrasting stories: one where rigid agreements lead to setbacks and frustrations, and another where agile contracts open the door to faster, smarter decisions. We’ll look beyond the usual agile vs. waterfall debate and explore how the structure of a contract shapes the dynamics between teams and suppliers. Discover the power of collaboration and how an agile approach to procurement can turn uncertainty into opportunity, setting your project on the path to success. The episode offers practical advice on structuring contracts that don’t just manage risk but actively build trust between all parties, fostering a collaborative environment where challenges are met head-on. Whether you’re a leader, project manager, or just curious about what makes some projects thrive while others flounder, this episode offers insights you won’t want to miss. SAFe® and Scaled Agile Framework® are registered trademarks of Scaled Agile, Inc. Please visit https://scaledagileframework.com to learn more. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Transforming The Contact Center: The Untold Story Behind Every Customer Call 21:24

לפני 18 weeks21:24

21:24

For most people, making a customer call is an extremely frustrating experience. It is often plagued with disconnected transfers, loss of context, or poor agent response. Why do these things keep on happening? Alexandre Nevski offers the truth about these customer calls by offering a glimpse of what is really happening behind the scenes of contact centers. He explains how these calls are not just about customer satisfaction and conversion rates, but also crafting better teamwork and developing smoother business operations. Alexandre explains how to use artificial intelligence in automating processes and the importance of having a reliable CRM program to deeply improve how customer calls are executed. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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From Post-Its® To AI: The Value Of Flexibility 16:08

לפני 20 weeks16:08

16:08

Struggling to balance automation with the need for flexibility? In this episode of Innovation Tales, host Alexandre Nevski shares a story from his own experience, highlighting how dynamic case management technology gave one organization the best of both worlds. By focusing on real-time collaboration and data-driven insights, they improved customer service while gathering critical information for process optimization and AI deployment. Get insights and practical advice for your own digital transformation initiative! Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more. Post-it is a registered trademark of 3M.…

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Focusing On Outcomes, Speed And Communication With Sourav Chakraborty 23:58

לפני 22 weeks23:58

23:58

A significant number of digital transformation projects fail not due to a lack of resources but simply because of wrong prioritization. Sourav Chakraborty of Crescere Analytics is here to discuss how digital leaders can increase their likelihood of success by prioritizing outcomes, executing with speed, and communicating proactively. Sharing two real-life examples, he explains how to reorganize your goals with the help of up-to-date technology and avoid investing millions in doomed-to-fail projects. Sourav also breaks down the skills every product manager must possess to deliver the best results to your business.…

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X-Ray Vision For Business: Brian Kelleher On Process And Task Mining 27:58

לפני 24 weeks27:58

27:58

Monitoring and analyzing how work is actually done in your organization can be an overwhelming task to accomplish. Brian Kelleher , Senior Director of Product at Pegasystems, goes beyond the traditional performance tracking approaches against a predefined set of indicators through process and task mining. Joining Alexandre Nevski, he explores how some leaders leverage and combine these strategies to achieve an in-depth x-ray vision of their businesses. Brian also explains how data mining greatly helps in executing a virtuous and continuous improvement cycle within an organization. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Staying Ahead: Diane Smith-Knowles On Keeping Skills Current 26:45

לפני 26 weeks26:45

26:45

The digital world is evolving fast and is not expected to slow down even one bit. Therefore, those involved in technological innovations and software development must keep their technical skills current at all times. Diane Smith-Knowles , a Partner Success Technical Lead at Pegasystems, explains how leaders can keep their teams up-to-date with the latest trends and updates. She talks about addressing the anxiety and uncertainty around trying new digital methods, especially when such changes are happening at an extremely rapid pace. Diane also discusses the importance of leaders creating a strong rapport with their teams to help them update their skills and further nurture close-knit technical collaborations. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Design Thinking At Pega With Baruch Sachs 34:57

לפני 28 weeks34:57

34:57

Have you ever had a feeling that a new technology solution was not addressing the actual challenges faced by your organization? Why do project teams regularly commit to a solution before getting a chance to validate its relevance? Alexandre Nevski sits down with Baruch Sachs , Vice President of Global Client Innovation at Pegasystems, to explore the benefits of design thinking. Looking back to his first-hand experiences as a designer, he shares how he led the company to partner with its clients to help them understand their challenges before committing to a particular technology solution. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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The Art Of Experience Design With Glen Finch 43:31

לפני 29 weeks43:31

43:31

Digital innovations are more than just faster delivery time or better software interface. Above anything else, experience design must be taken into account for these solutions to be truly impactful. In this episode, Alexandre Nevski chats with Glen Finch about what it takes to deliver human-centered innovation in an era of rapid technological change. Glen discusses how to design digital solutions not just by focusing on what is happening on their screens but even beyond it. He explains how to successfully craft such customer-based designs without setting aside company goals and expectations. Alexandre and Glen also talk about the importance of human intervention in today’s continuous rise of automated systems and artificial intelligence. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Unlocking Creativity And Productivity: Damien Helleboid On Trust And Collaboration 23:58

לפני 32 weeks23:58

23:58

Does your organization rely on external partners located offshore? Or perhaps they are closer to you but have been working remotely since the pandemic? What factors influence their creativity and productivity? Today, we explore these questions and more with Damien Helleboid . Damien is the Director of Prarion Limited. He brings a rich combination of technical expertise and leadership skills. His career spans diverse roles across major tech firms, and his pivotal positions at Transavia and LeasePlan demonstrate his ability to lead digital projects from conception to completion. In a conversation brimming with vivid examples, Damien emphasizes the impact of trust and teamwork on digital transformation initiatives. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Tech Innovation And Organizational Change With Filipe Lopes 23:02

לפני 34 weeks23:02

23:02

The interplay between technological innovation and organizational change can be both fascinating and multi-faceted. To understand how to get the most out of automated processes and make them highly efficient, Alexandre Nevski sits down with Filipe Lopes , Enterprise Architect Director at Capgemini . He explains the importance of test automation in the short segment dedicated to tools, the benefits of taking smaller steps, and why proactive communication must never be set aside. Filipe also discusses why businesses should always allot resources to invest in skilled and talented people, who will be the ones to maximize the impact of digital innovations. Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.…

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Pega AI, An Extended Conversation With Ian Johnston 28:19

לפני 36 weeks28:19

28:19

Continuing his conversation with Ian Johnston of AI4Process , Alexandre Nevski explores the artificial intelligence capabilities of Pega. Together, they cover its use cases and the right approaches to mitigating its potential risks. Ian explains why considering the people aspect of digital transformation must never be set aside, emphasizing the need for truly capable individuals to carry out your implementations. Ian also talks about his secret to reuse and why he thinks process AI would probably get the biggest business benefits in the long run. Pega® is a trademark of Pegasystems Inc. Please visit https://pega.com to learn more.…

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