ServiceNow’s Q1 FY25 Earnings: What Customers Must Prepare For

Insights for IT Negotiations

ServiceNow just posted strong Q1 FY25 earnings—and raised its full-year guidance. But what does that mean for customers facing renewals or being pushed into early AI (Pro Plus upgrade) and CRM expansions? Adam Mansfield, ServiceNow Practice Leader at UpperEdge, breaks down the results, what ServiceNow executives had to say during the earnings call, and how customers can proactively prepare for ServiceNow’s next moves.

Key Takeaways:

• ServiceNow Q1 results
• What’s driving Pro Plus and CRM focus
• How customers should respond to upcoming pressures ServiceNow will create
• Tips for planning for in-term and/or renewal negotiations

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