It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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תוכן מסופק על ידי International Airport Review Podcast. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי International Airport Review Podcast או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
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Episode 15 - Kadri Samsunlu
MP3•בית הפרקים
Manage episode 357155967 series 2580659
תוכן מסופק על ידי International Airport Review Podcast. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי International Airport Review Podcast או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
For this exclusive interview, International Airport Review Editor Holly Miles caught up with Kadri Samsunlu, CEO of iGA Istanbul Airport. Kadri spoke about how he is striving to create a world class passenger experience by putting employees at the heart of this and creating a high quality working environment so that they can deliver the best experience possible. Kadri shared specific examples around how they attract a high quality workforce and make them feel valued. Kadri spoke about the iGA Istanbul becoming the first airport in the world to achieve the ACI World Accessibility Accreditation, saying he feels passionately about creating an inclusive airport environment, because “Air travel is a human right”. He also shared some of his own experiences relating to this. Kadri went on to explain what social responsibility means to iGA and the sustainability initiatives that he is most proud of. The CEO also spoke candidly about the challenges that his airport and the industry is facing this year including reactions of certain countries to the reopening of China as it is the most important market for the industry, a challenge specifically for his airport is the on time performance of Europe which Kadri says is poor due to staffing issues in Europe, hub carriers are ambitious for growth but there are delivery delays on aircraft which will constrain their growth. Listen to the interview now.
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36 פרקים
MP3•בית הפרקים
Manage episode 357155967 series 2580659
תוכן מסופק על ידי International Airport Review Podcast. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי International Airport Review Podcast או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
For this exclusive interview, International Airport Review Editor Holly Miles caught up with Kadri Samsunlu, CEO of iGA Istanbul Airport. Kadri spoke about how he is striving to create a world class passenger experience by putting employees at the heart of this and creating a high quality working environment so that they can deliver the best experience possible. Kadri shared specific examples around how they attract a high quality workforce and make them feel valued. Kadri spoke about the iGA Istanbul becoming the first airport in the world to achieve the ACI World Accessibility Accreditation, saying he feels passionately about creating an inclusive airport environment, because “Air travel is a human right”. He also shared some of his own experiences relating to this. Kadri went on to explain what social responsibility means to iGA and the sustainability initiatives that he is most proud of. The CEO also spoke candidly about the challenges that his airport and the industry is facing this year including reactions of certain countries to the reopening of China as it is the most important market for the industry, a challenge specifically for his airport is the on time performance of Europe which Kadri says is poor due to staffing issues in Europe, hub carriers are ambitious for growth but there are delivery delays on aircraft which will constrain their growth. Listen to the interview now.
…
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36 פרקים
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