ITOps, DevOps, AIOps - All Things Ops podcast

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เพิ่มแล้วเมื่อ threeปีที่ผ่านมา

תוכן מסופק על ידי Elias Voelker. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Elias Voelker או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

The Innovators & Investors Podcast

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Bridging Worlds: Amar Bakshi on Transforming Global Connection with Noro 36:44

לפני 24 ימים36:44

הפעל מאוחר יותר

רשימות

לייק

אהבתי

36:44

In this episode of the Innovators and Investors Podcast, host Kristian Marquez sits down with Amar Bakshi, founder of Shared Studios and Noro, to explore how Amar’s visionary work is redefining human connection through immersive technology. Amar shares the evolution from his original art project, which connected strangers worldwide via life-size video portals installed in locations from New York to Tehran, refugee camps, and universities, to creating Noro’s cutting-edge video conferencing solutions that bridge the gap between virtual meetings and face-to-face interaction. They discuss the inspiration behind his projects, including his personal experiences as a journalist and his grandmother’s story of displacement, highlighting the emotional and cultural impact of authentic human connection. Amar explains the challenges of building a global network in complex political environments, the importance of community-led curation, and leveraging technology to enable deeper trust and collaboration beyond traditional video calls like Zoom. The conversation also covers insights into building company culture, navigating the transition from art to business, raising capital, and how AI and future tech innovations could enhance multilingual communication and intimacy in virtual settings. Amar closes by sharing lessons learned as a founder about balancing commitment with perspective and fostering inclusive, purpose-driven teams. This episode provides a thoughtful look at how technology can create meaningful, serendipitous human connections across borders and industries. Learn more about Amar's work at https://noro.co/ Connect with Amar on LinkedIn at https://www.linkedin.com/in/amarcbakshi/ Think you'd be a great guest on the show? Apply at https://finstratmgmt.com/innovators-investors-podcast/podcast-guest-application/ Want to learn more about Kristian Marquez's work? Check out his website at https://finstratmgmt.com…

ITOps, DevOps, AIOps - All Things Ops

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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of monitoring and observability for hybrid IT infrastructures 4. Managing ITOps and DevOps teams

53 פרקים

#Tech #Business #Elias Voelker #Itmanagement #Itservicemanagement #Monitoring #Itinfrastructure #Itoperations

ITOps, DevOps, AIOps - All Things Ops

18 subscribers

updated לפני שנה

שתפו

בית הסדרות•Feed

53 פרקים

#Tech #Business #Elias Voelker #Itmanagement #Itservicemanagement #Monitoring #Itinfrastructure #Itoperations

כל הפרקים

ITOps, DevOps, AIOps - All Things Ops

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Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple 34:52

לפני 4 weeks34:52

34:52

Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it. In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused, AI-ready monitoring system. He explains how they cut through the noise, rebuilt escalation chains, and shifting from reactive ops towards a proactive, business-aligned observability—supported by a complete IT org restructure. You'll learn: 1. How to reorganize your ops team for scale and collaboration 2. Why reducing alerts boosts reliability and response time 3. What makes or breaks your escalation chain strategy 4. Why involving business owners early pays dividends in monitoring 5. What it takes to future-proof observability for hybrid infrastructure ___________ Get in touch with Jordon on LinkedIn: https://www.linkedin.com/in/jordonpeeple/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian 37:24

לפני 10 weeks37:24

37:24

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control? In this episode, host Elias Voelker talks with Divya Veerapandian , Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments. You’ll learn: 1. The difference between SOPs and MOPs—and why both matter for automation 2. How to tackle observability across hybrid cloud and on-prem environments 3. Where AI fits (and fails) in reliability engineering today 4. Why end-to-end visibility is still an unsolved challenge 5. What it takes to build a more inclusive reliability engineering culture ___________ Get in touch with Divya on LinkedIn: https://www.linkedin.com/in/divya-veerapandian-89410525/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola 45:36

לפני 13 weeks45:36

45:36

For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect. In this episode, Elias Voelker speaks with Lydia Nicola , Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, and combats shadow IT—all while defending against cyber threats from nation-states. She also reveals how “Infrastructure Days” drive efficiency, why documentation is a game-changer, and what IT leaders can do to build more diverse, resilient teams. You'll learn: 1. How Amnesty navigates IT security threats from hostile state actors 2. The strategy behind “Infrastructure Days” and why they work 3. How to rein in shadow IT when vendors offer free software 4. The keys to optimizing cloud costs—without cutting corners 5. What IT leaders can do to attract and retain diverse talent ___________ Get in touch with Lydia on LinkedIn: https://www.linkedin.com/in/lydiamn/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel 45:03

לפני 19 weeks45:03

45:03

How can you drive data center efficiency without compromising performance? In this episode, host Elias Voelker sits down with Martin Casaulta , Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel , Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of AI workloads—and share strategies for optimizing IT operations. Martin Casaulta highlights the Swiss Data Center Efficiency Association’s work on decarbonization, while Martin Hirschvogel explains how IT monitoring helps identify and resolve inefficiencies. You'll learn: 1. Why IT monitoring is essential for improving data center efficiency 2. The limitations of PUE and how PUE Plus is changing the game 3. How to manage the rising energy demands of AI workloads 4. Practical strategies to optimize underutilized resources 5. Why sustainability initiatives are as rewarding as they are necessary ___________ Get in touch with Martin Casaulta on LinkedIn: https://www.linkedin.com/in/martin-casaulta-1b9bbb78/ Get in touch with Martin Hirschvogel on LinkedIn: https://www.linkedin.com/in/martin-hirschvogel-28034210/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney 41:45

לפני 22 weeks41:45

41:45

How do you hit 90% first-contact resolution—and keep it there? In this episode, Elias speaks with Peg Kearney , Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also highlights the importance of treating endpoints as critical infrastructure, managing IT in a HIPAA-compliant environment, and using VR labs to transform nursing education. You'll learn: 1. Why endpoints post a major IT risk—and how to protect them 2. How to improve first-contact resolution at the helpdesk 3. The impact of remote tools on operational efficiency 4. Navigating HIPAA compliance during cloud migration 5. How VR labs are revolutionizing nursing education ___________ Get in touch with Peg on LinkedIn: https://www.linkedin.com/in/peg-kearney-574b831/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen 34:11

לפני 25 weeks34:11

34:11

A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever. In this episode, host Elias Voelker sits down with Thomas Klithav Hansen , Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn: 1. The role of enterprise architecture in driving IT success 2. Why product-based IT organizations foster agility and clarity 3. How cost and value transparency empowers business decisions 4. The importance of aligning user experience with operational metrics ___________ Get in touch with Thomas Klithav Hansen on LinkedIn: https://www.linkedin.com/in/thomaskh/ ___________ Details about Blue Water Shipping: Website: https://www.bws.net/ Industry: Transportation, Logistics, Supply Chain and Storage Company size: 1,001-5,000 employees Founded: 1972 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl 31:27

לפני 29 weeks31:27

31:27

Since 2019, Thomas Singbartl , Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students. Join host Elias Voelker in this episode as Thomas shares how IT fueled IU’s exponential growth, why the term “digital transformation” no longer applies, and how Syntea, IU’s AI learning companion, is revolutionizing education. He also outlines his vision for AI in IT operations, from process optimization to empowering help desk teams with more meaningful work. You'll learn: 1. Similarities and differences between IT in media and education 2. How IT enabled IU’s exponential growth during the COVID years 3. Why “digital transformation” is no longer a relevant term 4. The role of AI in modern education with IU’s Syntea 5. Thomas’ vision for AI’s future in IT operations ___________ Get in touch with Thomas Singbartl on LinkedIn: https://www.linkedin.com/in/thomassingbartl/ ___________ Details about Internationale Hochschule: Website: https://www.iu.de/ Industry: Higher Education Company size: 1,001-5,000 employees Headquarters: Erfurt, Thueringen Founded: 1998 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley 31:10

לפני 31 weeks31:10

31:10

What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US? In this episode, Tameka Neely-Dudley , Director of IT Infrastructure Operations and Service Delivery for the City of Atlanta , shares insights from her nearly 25-year career, beginning as an intern and growing into a key leader managing Atlanta's complex IT landscape. Tameka reveals how her early experience preparing for Y2K laid the groundwork for building resilient systems, scaling IT services for a booming metro area, and using internships to attract and develop diverse tech talent. You'll learn: 1. How Y2K lessons shape today’s continuity planning 2. Strategies for scaling IT in a fast-growing metro 3. The power of internships in recruiting IT talent - in the public sector and beyond ___________ Get in touch with Tameka Neely-Dudley on LinkedIn: https://www.linkedin.com/in/tameka-neely-dudley-565018177/ ___________ Details about the City of Atlanta: Website: https://www.atlantaga.gov/ Industry: Government Administration Company size: 8,000+ employees Headquarters: Atlanta, Georgia, USA Founded: 1847 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal 36:35

לפני 34 weeks36:35

36:35

Which KPIs really matter in IT Service Management? In this episode, Elias sits down with Huseyin Uysal , Head of Global Service Desk at ISS , to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how customer effort is often overlooked, and the strategies his team used to slash ticket resolution times in half despite a surge in ticket volumes. You'll learn: 1. Which KPIs actually drive value in IT service management (and which don’t) 2. Why focusing on "customer effort" is crucial for IT support success 3. How to handle a threefold increase in ticket volume without losing control 4. The key lessons from bringing outsourced tasks back in-house 5. How empowering your team can drastically cut ticket resolution times ___________ Get in touch with Huseyin Uysal on LinkedIn: https://www.linkedin.com/in/huysal89/ ___________ Details about ISS: Website: https://www.issworld.com/en Industry: Facilities Services Company size: 10,001+ employees Headquarters: Copenhagen, Denmark ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan 39:01

לפני 36 weeks39:01

39:01

What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan , author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter . With 20+ years of experience, Haroon shares insights on optimizing ITSM for operational excellence. He covers quick ITSM assessments, the benefits of a mature ITSM model, the role of leadership in driving change, and more. You'll learn: 1. Key questions to ask in your initial ITSM assessment. 2. The different ITSM maturity levels. 3. Why top-down leadership drives ITSM success. 4. The benefits of a mature ITSM model. 5. The value of real-time metrics in enhancing IT services. 6. Essential leadership principles from Haroon's book "Choose to Lead". ___________ Get in touch with Haroon Hasan on LinkedIn: https://www.linkedin.com/in/haroon-hasan/ Download Haroon's book "Choose to Lead" here: https://amzn.to/47J0emG ___________ Details about Computacenter: Website: https://www.computacenter.com/ Industry: Information Technology & Services Company size: 10,001+ employees Headquarters: Hatfield, Hertfordshire Founded: 1981 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli 54:41

לפני 38 weeks54:41

54:41

What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore ’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users. You'll learn: 1. How caching flattens traffic peaks and handles massive live events without backend strain. 2. Why Sofascore left the cloud and the financial impact of going on-prem. 3. The hybrid cloud approach and using cloud only when necessary for real-time scalability. 4. Optimizing infrastructure costs by leveraging overprovisioning. 5. Real-time data delivery at scale and how Sofascore delivers near-instant results to millions of users. ___________ Get in touch with Josip Stuhli on LinkedIn: https://www.linkedin.com/in/jstuhli/ ___________ Details about Sofascore: Website: https://www.sofascore.com/ Industry: Software Development Company size: 201–500 employees Headquarters: Zagreb, Grad Zagreb Founded: Zagreb, Grad Zagreb ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll 41:12

לפני 40 weeks41:12

41:12

Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about. In this episode, Andrew Nuxoll , Managing Director of IT Operations and Cybersecurity at UNICEF USA , shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into why cybersecurity is more than just keeping the lights on, how purpose-driven work changes the stakes, and the strategies he employs to manage cybersecurity on a tight nonprofit budget. You'll learn: 1. Why cybersecurity should be your top priority—and how to make it happen on any budget 2. The critical importance of end-user awareness in defending against cyber threats 3. The challenges of transitioning to cloud-based operations and how to navigate them 4. Why the idea of a ‘single pane of glass’ in IT tools might be a myth—and what to do instead 5. How purpose-driven IT work differs from the corporate world and why it matters ___________ Get in touch with Andrew Nuxoll on LinkedIn: https://www.linkedin.com/in/nuxoll/ ___________ Details about UNICEF USA: Website: https://www.unicefusa.org/ Industry: Non-profit Organization Company size: 201-500 employees Headquarters: New York, New York Founded: 1947 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros 1:08:42

לפני 42 weeks1:08:42

1:08:42

How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros , Senior Director for IT Engineering and Operations at Duquesne University , brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being. You'll hear practical insights on: 1. Key differences between ITSM and ESM 2. The Importance of starting with collaboration and coalition-building 3. How to streamline complex service requests with a unified approach 4. The importance of balancing innovation and standardization in IT operations 5. Effective methods for motivating IT teams 6. Selecting IT tools and maintaining flexibility ___________ Get in touch with Mark Katsouros on LinkedIn: https://www.linkedin.com/in/katsouros/ ___________ Details about Duquesne University: Website: https://www.duq.edu/ Industry: Higher Education Company size: 1,001-5,000 employees Student body: 8,000-10,000 students (undergrad & grad) Headquarters: Pittsburgh, PA Founded: 1878 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com. ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 40 - Service Management in IT and Beyond - with Martijn Adams 51:40

לפני 49 weeks51:40

51:40

Martijn Adams , General Manager at 4me , brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone. This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery. You'll learn: 1. How adopting a service management mindset can transform various departments beyond IT 2. Strategies for implementing service management across external partnerships and multi-sourcing 3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction 4. The transformative potential of Generative AI in elevating service management practices ___________ Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/ ___________ Details about 4me: Website: https://www.4me.com/ Industry: Software Development Company size: 80 employees Headquarters: Santa Barbara, California Founded: 2010 ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia 41:31

לפני 1 year41:31

41:31

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company. In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company. You'll learn: 1. How to balance immediate operational needs with long-term growth strategies 2. The challenges and solutions of managing a globally distributed team 3. The importance of fostering a culture of security and compliance 4. Effective communication strategies for rapidly growing teams 5. How to leverage compliance certifications to win enterprise clients ___________ Get in touch with Joe on LinkedIn: https://www.linkedin.com/in/josephauriliajr/ ___________ About the host Elias Voelker : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com . ___________ Podcast Music: Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG https://stroeme.com/ https://compost-rec.com/ ___________ Thanks to our friends at SAWOO for producing this episode with us!…

ITOps, DevOps, AIOps - All Things Ops

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Ep 23 - Prevention, Not Reaction: The Benefits of Shifting SRE Into the Early Stages of System Development - with Bijit Ghosh 39:03

לפני 2 years39:03

39:03

Bijit Ghosh is the Global Cloud Engineering Lead and Head of Cloud Engineering at Deutsche Bank, the number-one financial institution leading the charge in DevSecOps and GDPR compliance. In this episode, Bijit talks about how he's improving the bank's tech stack, reducing tech apps, and enabling the bank to provide a seamless customer experience. What's in it for you: 1. Learn how and why to incorporate SRE into the early stages of system development 2. What is Observability-Driven Development? 3. The most important SRE Anti-patterns you should avoid About Bijit : Bijit is a passionate engineering leader who enjoys building software and solutions in the areas of cloud, virtualization, containers, and distributed systems. He has 13 years of experience shipping multiple new products in enterprise, service provider, and consumer tech. He has an extensive background in operations and architecture and is passionate about the adoption and evangelization of new technologies to drive business value and improve the developer experience. These include cloud architecture hosting, containerization and infrastructure platform, automation, CI/CD, AIOps, ML and AI. Find Bijit on LinkedIn: https://www.linkedin.com/in/bijit-ghosh-48281a78/ __________ About Deutsche Bank : Deutsche Bank provides retail and private banking, corporate and transaction banking, lending, asset and wealth management products and services as well as focused investment banking to private individuals, small and medium-sized companies, corporations, governments, and institutional investors. Website: https://www.db.com Industry: Financial Services Company size: 10,001+ Headquarters: Frankfurt am Main, Hessen Founded: 1870 __________ About the host Elias : Elias is the VP for North America at Checkmk . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email podcast@checkmk.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 22 - Re-Architecting vs. Re-Platforming: Choosing the Cloud Migration Strategy That’s Right for You - with Laurens Baardman 54:38

לפני 2 years54:38

54:38

Transitioning to the cloud can be as simple as switching to a new hosting provider. But this approach leaves countless benefits on the table. Instead, you should consider other cloud migration strategies like re-platforming, re-architecting and re-purchasing to get the most out of the process. In this episode, Director of Technology for Xebia Cloud US Laurens Baardman explains the differences between these strategies and their relevant payoffs. What's in it for you: 1. The difference between re-platforming and re-architecting as part of cloud transformation 2. Second-order effects (technical, security & organizational) of re-architecting decisions 3. Security and observability as enablers of cloud transformation 4. Why Kubernetes may often not be the best answer to a re-architecting question About Laurens : Laurens is the technology leader for Xebia Cloud & Data USA. With an extensive background in engineering, cyber security and cloud, Laurens has the hands-on experience and pragmatic approach that is required to solve business problems. Laurens loves to bridge the gap between business and engineering. Enabling the best talent to do their best work delivering value that really advances the clients of Xebia. Find Laurens on LinkedIn: https://www.linkedin.com/in/laurens-baardman/ __________ About Xebia : Xebia is a pioneering IT consultancy company. We strive to be the Authority: as a company, in each of our service domains and as professionals. This mission was defined in 2004 and has guided Xebia ever since to become the company it is today: 6,000 people with 19 offices on 4 continents. We realize our mission through our values: People first, customer intimacy, quality without compromise, and sharing knowledge. When teaming up with Xebia, expect in-depth expertise based on an authentic, values-led and high-quality driven way of working that inspires all we do. We sometimes call ourselves “Mainstream Frontrunners’’. And it all starts with hiring the right people. Website: https://xebia.com/ Industry: Architecture, Information Technology, Software Company size: 6,000 Headquarters: Hilversum, Noord-Holland, The Netherlands Founded: 2001 __________ About the host Elias : Elias is the Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 21 - Part Military Man, Part IT Professional: How Neil’s Experience in the US Military Shaped His Career in IT Security - with Neil Cosson 1:10:52

לפני 2 years1:10:52

1:10:52

From Military Police Officer in the US Navy to Coffee Shop Owner, Marine Combat Instructor to IT Security Engineer, Neil's career path has been unconventional, to say the least. In this episode, Neil Cosson , Associate Director of Cloud Security Engineering at OneMain Financial , shares his remarkable story, and how his early experience in the military has shaped his career in IT Security. What's in it for you: 1. How Neil's career as a Marine Combat Instructor shaped his career in IT Security 2. What are insider threats to IT security and what can companies do to mitigate them? 3. How IT professionals should be thinking about risk 4. Why false positives and false negatives are a problem for monitoring and security professionals About Neil : Almost 15 years of Active Duty service where he spent his last years of service as a USMC Combat Instructor and the School of Infantry - East. He currently serves as the Associate Director of Cloud Security Engineering at OMF where his team and him deliver support services to various teams across the organization and drive key security initiatives. Find Neil on LinkedIn: https://www.linkedin.com/in/neil-cosson/ About OneMain Financial : OneMain Financial is the leader in offering nonprime customers responsible access to credit. We are committed to being the partner of choice and empowering our customers to reach a better financial future. Our team helps customers meet critical financial needs, including debt consolidation, home and auto repair, medical procedures, and other major expenses. _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 20 - An Approach for Modernizing DevOps at International Organizations - with Juan Cercos 44:22

לפני 2 years44:22

44:22

There are 2 types of people in every large organization: Those who help you to implement change – and those who don't. In this episode, Juan Cercos , Senior DevOps Director at DAI , shares with Elias , how he's driving change at a multinational organization, and why he uses data to inform his decisions. What's in it for you: 1. How Juan is driving the change towards modern DevOps in a large organization 2. Why data is critical for identifying priorities and making decisions 3. The importance of capability-driven design for designing IT solutions 4. The value of IT in the eyes of businesses About Juan : Juan is an IT Leader with 22 years of experience who spent most of his career focused on IT Management, with a lens on Operations, and more recently DevOps and SRE. He worked at Fannie Mae, a large Financial Institution, for nearly 20 years, holding various roles from Production Support Manager to Sr. Manager DevOps Enterprise. Most recently, Juan is working as Sr. Director of DevOps, reporting to the CIO at DAI. He managed hundreds of people throughout the career and enjoy the People and Process aspects of IT the most. Find Juan on LinkedIn: https://www.linkedin.com/in/juan-cercos-7790285/ _______ About DAI : DAI is in the International Development industry, which Administers Development Projects in Developing Nations on behalf of clients like USAID, the EU Government, and the Gates Foundation. DAI’s mission is to make a lasting difference in the world by helping people improve their lives. It envisions a world in which communities and societies become more prosperous fairer and better governed, safer, healthier, and environmentally more sustainable. Website: https://dai.com Industry: Foreign trade and international development Company size: 3,000 Headquarters: Bethesda, United States Founded: 1970 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 19 - How do you Manage Successful System Integration as Part of a Company Acquisition? - with Thomas Sweet 30:39

לפני 2 years30:39

30:39

You acquired a company, and now you want to tackle successful system integration – but how? And what extra challenge do different size environments bring with them? Thomas Sweet , CIO of Industrial Refrigeration Pros , has done it all: From tackling IT at large enterprises like GM Financial, to building IT in smaller environments. Today, he shares with Elias how he does it, what role integration playbooks play for him, and how monitoring & observability play into the process. What's in it for you: 1. How and why Tom uses pre-built IT integration playbooks in any company acquisition 2. Different layers of cybersecurity issues in an acquisition 3. What role observability plays as part of integrating IT environments 4. Tom’s career journey from GM Financial to Industrial Refrigeration Pros & the differences in IT requirements in different size environments About Tom : Thomas J. Sweet is CIO of Industrial Refrigeration Pros, a partnership of companies that service the industrial refrigeration market. Previously, he was VP Cloud Services at GM Financial. Sweet is passionate about digital transformation, DevOps, Agile, crypto, cloud, and attacking the talent shortage head-on by investing in his teams. His views are his own and not that of his employer. Find Tom on LinkedIn: https://www.linkedin.com/in/thomasjsweet/ _______ About Industrial Refrigeration Pros : Industrial Refrigeration Pros designs, builds, and services industrial refrigeration systems, serving the agriculture, food production and other industries. Website: https://www.industrialrefrigerationpros.com/ Industry: Construction Company size: 50 Headquarters: Dallas, USA Founded: 2022 _______ About the host Elias : Elias is VP of Sales for North America at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 18 - Performance Engineering as Key to a Well-Rounded Application Design - with Scott Moore 53:21

לפני 3 years53:21

53:21

There's more to performance engineering than testing. You have to look at the whole picture. In today's episode, Scott Moore , Founder at Scott Moore Consulting LLC , sheds some light on parts of that big picture. He chats with Elias about the role of monitoring and observability in performance engineering today, and shares insights from his 30 years in IT and his work as a performance engineering consultant. What's in it for you: 1. How Scott defines Performance Engineering and how the various parts work together 2. What role monitoring and observability play in performance engineering 3. The key takeaways from the 2022 market overview of Application Performance Monitoring vendors 4. How to balance security and functionality in your applications 5. What is "chaos testing" and how can it help you enhance your applications About Scott : With over 30 years of IT experience with various platforms and technologies, Scott Moore is an active writer, speaker, influencer, and the host of the online show “The Performance Tour” and SMC Journal podcast. He has tested some of the largest applications and infrastructures in the world. As a performance engineering consultant, he helps clients address complex issues concerning performance testing, performance engineering, digital experience, application performance monitoring (APM), and observability. Find Scott on LinkedIn: https://www.linkedin.com/in/scottmooreconsulting/ _______ About Scott Moore Consulting LLC : Scott Moore Consulting LLC is a consulting organization that is constantly solving application performance issues for many Fortune 500 companies, industry leading integrators, and small to medium-sized businesses. How can we help you? Find out at: https://ScottMoore.consulting Industry: Information Services Company size: 1 Headquarters: Avon Park, Florida, US Founded: 2015 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ This podcast is produced by our friends at SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 17 - Why Kubernetes Isn’t the Be All and End All Deployment Approach - with Ádám Márton Beke 23:22

לפני 3 years23:22

23:22

Are containerized microservices always the best deployment approach? Kubernetes has quickly become the default system for managing containerized applications across multiple hosts, but its use often lacks nuance. Some are pointing out that Kubernetes can potentially add unnecessary complexity to your environment. In today’s episode, Ádám Márton Beke , DevOps Engineer at CGI , chats to Elias about the limits of automation in migrations, why he doesn’t always recommend K8s for deployment, and more. What's in it for you: 1. Why you should do trial migrations before production 2. The challenges of automation in production servers 3. What is toil and why it should be automated 4. Why Kubernetes shouldn't be the default answer to every question about infrastructure About Ádám : Ádám is a DevOps engineer with a background in Python programming, Kubernetes orchestration, Terraform deployment, Cisco networking, Windows/Linux system administration, virtual and physical security, infrastructure monitoring, and automation. He also produces his own videos and articles on a weekly basis on his professional YouTube channel. At the age of 12, Ádám downloaded a song by Eminem that contained a virus and destroyed his computer. Find Ádám on LinkedIn: https://www.linkedin.com/in/ádám-márton-beke-01458416b _______ About CGI : CGI is a Canada-based information technology consulting, systems integration and outsourcing company. CGI was founded in 1976 by Serge Godin and André Imbeau by providing IT consulting services. The company gradually entered the outsourcing market and began a strategy of acquiring other outsourcing companies. CGI provides end-to-end IT and business process services in the growth of businesses and is listed on the New York Stock Exchange. Website: https://www.cgi.com/ Industry: Banking, Consulting, Cyber Security, Information Technology, Infrastructure, Insurance, IT Management, Outsourcing, Retail, Transportation Company size: 68,000+ Headquarters: Montréal, Quebec, Canada Founded: 1976 _______ About the host Elias : Elias is the VP of North America at Checkmk. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ __________ This podcast is produced by our friends at the SCL Program by SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 16 - The Challenges Of Containerization In High-Performance Computing - with Jason McDonald (Harvard Medical School) 44:29

לפני 3 years44:29

44:29

Can High-Performance Computing (HPC) be containerized effectively? Containerized workflows are attractive to the research community for many reasons, but when it comes to classic HPC environments, there are many hurdles to overcome. In today’s episode, Jason Mcdonald , DevOps Team Lead at Harvard Medical School , talks to our host Elias about some of these challenges, his team’s approach, and why he believes Security should be an integral part of DevOps. What's in it for you: 1. The IT challenges of modern biomedical research 2. The pros and cons of containerized workflows for research communities 3. Why Jason’s team integrates Security with DevOps 4. The latest open-source projects tackling the unique challenges of HPC environments About Jason : Jason is DevOps Team Lead/ Engineer with nearly 20 years administration experience. He's mostly interested in large system development and deployment. The first time Jason ever broke an operating system, was when he tried to use Windows 95 at the age of 15, by thrashing a whole bunch of erroneous files that didn't seem to make sense. Find Jason on LinkedIn: https://www.linkedin.com/in/jasonfmcdonald/ _______ About Harvard Medical School : Harvard Medical School is a medical education and scientific research institution focused on education, research, clinical care and service. With its vast reservoir of talent, extensive network of affiliates and commitment to problem solving, Harvard Medical School is uniquely positioned to steer education and research in directions that will benefit local, national and global communities. Website: https://hms.harvard.edu/ Industry: Education, Health Care, Higher Education, Medical Company size: 11,000+ Headquarters: Boston, Massachusetts, United States Founded: 1782 _______ About the host Elias : Elias is responsible for the North American business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ __________ This podcast is produced by our friends at the SCL Program by SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 15 - How Modern ITOps and AIOps Can Recession-Proof The Cost Of IT - with Mohan Kompella (Big Panda) 58:59

לפני 3 years58:59

58:59

The question of a recession is no longer if, but when. Markets are flashing signs that the global economy is teetering on a cliff’s edge, but there’s hope yet. With the help of AIOps, there’s plenty you can do to keep costs low. In today’s episode, Mohan Kompella , VP of product marketing at Big Panda , explains how AIOps can help to recession-proof the cost of ITOps. What's in it for you: 1. The three main avenues of AIOps 2. The challenges of monitoring and observability in hybrid infrastructures 3. Insights from Mohan’s study on the cost of IT operations 4. The role of monitoring, observability and AIOps in recession-proofing the cost of ITOps About Mohan : Mohan Kompella, BigPanda's VP of Product Marketing, is an ITOps veteran that has spent 20+ years deploying, architecting, marketing and selling IT monitoring, event correlation, and ITSM tools for Fortune 1000 and Global 5000 companies. Mohan has a BS in Aerospace Engineering from IIT Madras and an MBA from the Kellogg school at Northwestern University. Find Mohan on LinkedIn: https://www.linkedin.com/in/mkompella/ _______ About BigPanda : BigPanda helps businesses prevent and resolve IT outages with their AIOps platform. F500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. Website: https://www.bigpanda.io/ Industry: Cloud Infrastructure, Developer Platform, Enterprise Software, Information Technology, SaaS Company size: 500 Headquarters: Mountain View, California Founded: 2012 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ __________ This podcast is produced by our friends at the SCL Program by SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 14 - Cloud VS On-Premise: How To Choose The Best Place To Host Your Data - with Edward Bezerra (K. Hovnanian Homes) 1:02:15

לפני 3 years1:02:15

1:02:15

Head to the cloud or stay on the ground? Here’s a hint: When thinking about where to host your data, there’s much more to consider than just cost. In today’s episode, Edward Bezerra , VP of Infrastructure at K. Hovnanian Homes , lends his invaluable insight to the cloud computing debate by drawing from real-life examples of his prolific career. You’ll learn: 1. What to consider when deciding where to host your data 2. The benefits and challenges of using cloud services 3. How to make your business resilient with a robust disaster recovery plan 4. What to look out for as a new IT professional and other expert advice for starters 5. How to approach a mentor and get the most out of the relationship About Edward : Edward is VP of infrastructure at K. Hovnanian Homes. He is an accomplished global IT executive with 25+ years of experience leading successful large and small multi-national global enterprises of distributed teams of 150+ employees across multiple disciplines. The first technical device he found great was the rotary phone. So he took it apart and put it back together - and it still worked. Find Edward on LinkedIn: https://www.linkedin.com/in/edwardbezerra/ _______ About K. Hovnanian Homes : K. Hovnanian Homes founded in 1959 by Kevork S. Hovnanian, is headquartered in Matawan, New Jersey and, through its subsidiaries, is one of the nation’s largest homebuilders with operations in Arizona, California, Delaware, Florida, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington, D.C. and West Virginia. The Company’s homes are marketed and sold under the trade name K. HovnanianÒ Homes. Additionally, the Company’s subsidiaries, as developers of K. Hovnanian’sÒ Four Seasons communities, make the Company one of the nation’s largest builders of active lifestyle communities. Website: https://www.khov.com/ Industry: Financial Services, Real Estate Company size: 2000+ Headquarters: Red Bank, New Jersey, United States Founded: 1959 _______ About the host Elias: Elias is President and VP of Sales at tribe29, Inc. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/ __________ This podcast is produced by our friends at the SCL Program by SAWOO…

ITOps, DevOps, AIOps - All Things Ops

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Ep 13 - How ABB Leverages the Right Data Sources & Technologies to Eliminate End User Tickets - with Dennis Vinciguerra (ABB) 48:02

לפני 3 years48:02

48:02

ABB IT's main mission: Eliminating end user tickets. How do they work with data & technology to reach their goal – on a global scale? Dennis Vinciguerra , VP of IT at ABB , shares with Elias , how ABB handles global differences in data & systems, and still successfully manages to follow their mission. What's in it for you: 1. The most important data sources for ABB to help eliminate end user tickets 2. What technologies ABB uses to make sense of the collected data and extract valuable information 3. How ABB manages to offer their services on a global scale with various sources of data & different system environments 4. Dennis’ view on digital experience monitoring and improvements in leveraging ABB’s services 5. How ABB manages a globally distributed asynchronous team and gets high employee engagement About Dennis : As Vice President of Information Technology at ABB Dennis focuses on monitoring event management, artificial intelligence, and process execution and improvement. For example, his responsibilities include improving third-party performance across all key KPI categories. He has also introduced a new service offering within ABB, setting the vision, strategy and roadmap to improve the customer experience and reduce IT service costs. Dennis started his career in tax and finance roles. His interest in computers opened up in high school and so far he hasn't broken one. Find Dennis on LinkedIn: https://www.linkedin.com/in/dsvinciguerra/ _______ About ABB : ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries. Website: https://global.abb/group/en Industry: Automotive, Chemical, Energy, Robotics, Oil and Gas Company size: 10001+ Headquarters: Zurich, Switzerland Founded: 1988 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/…

ITOps, DevOps, AIOps - All Things Ops

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Ep 12 - Move Over DevOps — It’s The Renaissance Of Value Stream Management - with Helen Beal (DevOps Institute) 54:19

לפני 3 years54:19

54:19

Traditional DevOps is dead. But don’t let it be forgotten. Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you better measure the value your product is adding to your customers. In today’s episode, Helen Beal , Chief Ambassador at the DevOps Institute, shares her compelling case for rethinking traditional DevOps through the lens of VSM to help businesses build more customer-centric products. What's in it for you: 1. How to reframe DevOps to conquer the Wall of Confusion and promote innovation 2. Helen's view of what DevOps should do more and less of 3. Why you should start thinking of DevOps as VSM 4. How and when you should start incorporating VSM in the way you build products 5. What you should really monitor and observe to determine whether your product adds value to customers About Helen : As Chief Ambassador at DevOps Institute, Helen and her 250 ambassadors, who are pioneers in DevOps, build content, deliver events, mentor people, and provide all sorts of learning experiences. Helen is an award-winning DevOps speaker, writer, and strategic advisor. As a humanologist, flowologist and wowologist, her goal is to help organizations find ways of working that bring joy to their individuals and teams through optimizing the flow and realization of value to their customers. Helen is also the chairwoman of the Value Stream Management Consortium. Her first unpleasant incident with a computer happened when she was at IBM. Helen managed to delete the Lotus Notes CRM database when she was about 21 years old. Find Helen on LinkedIn: https://www.linkedin.com/in/helenjbeal Download the State of Value Stream Management Report 2022: https://www.vsmconsortium.org/the-state-of-value-stream-report-2022 _______ About DevOps Institute: DevOps Institute is dedicated to advancing the human elements of DevOps success. As a global member-based association, DevOps Institute is the go-to learning hub connecting IT practitioners, education partners, consultants, talent acquisition, and business executives to help pave the way to support digital transformation and the New IT. They help advance careers and support emerging practices within the DevOps community based on a human-centered SKIL Framework, consisting of Skills, Knowledge, Ideas, and Learning. All of their work, including accreditations, research, events, and continuous learning programs – is focused on providing the “human know-how” to modernize IT and make DevOps succeed. Website: https://www.devopsinstitute.com/ Industry: Education, Information Technology Company size: 10001+ Headquarters: Greater Miami Area, East Coast, Southern US Founded: 2015 _______ About the host Elias : Elias is President and VP of Sales at tribe29, Inc. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/…

ITOps, DevOps, AIOps - All Things Ops

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Ep 11 - Blockchain and Observability: How Dapper Lab Keeps Track of NFT Transactions & Data in the Crypto-Space - with Andrew Burian (Dapper Labs) 51:59

לפני 3 years51:59

51:59

Blockchain technologies and NFT present unique monitoring and observability challenges. Andrew Burian , SRE Director at Dapper Labs , talks all things blockchain and observability with Elias , in today's episode of All Things Ops. What's in it for you: 1. How Andrew manages the challenges of flexibly scaling companies from an IT perspective 2. The observability challenges in tracking NFT transactions via the crypto wallets 3. How Dapper Labs built their observability system to provide external developers with the necessary data on their blockchain 4. Which tools Dapper uses and promotes to their developer community to trace, store and distribute data About Andrew : Andrew is SRE Director at Dapper Labs. He founded its SRE team and developed the department into a full scale staff, offering cloud infrastructure, observability, release engineering, and security services to the product developments at scale. Andrew has been working in software development and cyber reliability engineering for about 10 years. His interest in technology began in high school. The first device he destroyed was his father's laptop. Find Andrew on LinkedIn: https://www.linkedin.com/in/andrewburian/ _______ About Dapper Labs : Dapper Labs is a consumer-focused flow blockchain product made for fun and games and supports digital collectables. The company behind NBA Top Shot brings NFTs and new forms of digital engagement to fans around the world. Dapper Labs has given consumer enthusiasts a real stake in the game by bringing them closer to the brands they love, building engaged and exciting communities for them to contribute to, and producing new pathways for them to become creators themselves. Website: https://www.dapperlabs.com Industry: Blockchain, Collectibles, Software, Virtual Goods Company size: 250 Headquarters: Vancouver, British Columbia, Canada Founded: 2018 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/…

ITOps, DevOps, AIOps - All Things Ops

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Ep 10 - AIOps and Automation: Will AIOps make Human Workforces Redundant? - with Richard Whitehead (Moogsoft) 50:05

לפני 3 years50:05

50:05

The future is fully automated, thanks to AIOps – Right? Richard Whitehead , Chief Evangelist and CTO of Moogsoft , chats with Elias about all things AIOps & automation, and gives his insight on human workforce necessity in the future of AI technologies. What's in it for you: 1. The status quo of machine learning and AIOps on the way to autonomous operations 2. Why AI technologies were and are essential for ITOps 3. What organizations need to get started with AIOps & the potential of AIOps for your company 4. Why monitoring has become so accessible over the last 10 years 5. Richard’s thoughts on “full auto remediation” and complete automation About Richard : As Chief Evangelist, Richard brings a keen sense of what is required to build transformational solutions. He’s a DevOps Institute Ambassador, and serves on the DevNetwork AI/ML Advisory Board. A former CTO, and Technology VP, Richard brought new technologies to market, and was responsible for strategy, partnerships and product research. Richard served on Splunk’s Technology Advisory Board through their Series A, and more recently co-chaired the ONUG Monitoring & Observability Working Group. Richard holds three patents, and is considered dangerous with JavaScript. Find Richard on LinkedIn: https://www.linkedin.com/in/richardwhitehead/ _______ About Moogsoft : Moogsoft is the AIOps pioneer and leader delivering the most advanced domain-agnostic platform that enables DevOps, SRE, and ITOps teams to detect incidents early, know what’s wrong, and fix things faster. Backed by a team with decades of deep domain experience and 41 granted patents, with a further 31 pending, Moogsoft continues to innovate. Founded in 2012, Moogsoft has more than 150 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, Uber and Yahoo. Website: https://www.moogsoft.com/ Industry: Analytics, Enterprise Software, IT Infrastructure & Management, Machine Learning Company size: 101 – 250 Headquarters: San Francisco Bay Area, West Coast, United States Founded: 2012 _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/…

ITOps, DevOps, AIOps - All Things Ops

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Ep 9 - Leveling out the Gender Playing Field: What Needs to Change in IT Ops? - with Brenda Standridge 37:38

לפני 3 years37:38

37:38

IT Ops needs more representation of women – and it has a long way to go. Today's guest Brenda Standridge , former Regional Director Data Center Operations at Google, chats to Elias about running data centers at “Google” scale, how IT could get more attractive for women, and more. What's in it for you: 1. How IT Ops is changing in regard to the under-representation of women 2. What companies can do to make technical operations teams and roles more attractive for women 3. Brenda’s day-to-day as a regional director for data center technical operations 4. The challenges with running data centers at “Google” scale 5. Brenda’s number one leadership lesson for first-time leaders About Brenda : Brenda's career in technology spans working in many industries and roles, including a startup and large hyperscale companies including IBM and most recently Google. Huge passion for infrastructure, hard work and growing large teams who deploy, support and maintain through the entire technology life cycle resulted in growth opportunities for promotion to regional director at Google Data Centers. This included responsibilities for a substantial portion of Google's worldwide capacity. Cares deeply about creating a more diverse, equitable and inclusive environment for those most underrepresented in technology related roles, with many of her own experiences being the “only one” in leadership roles. Find Brenda on LinkedIn: https://www.linkedin.com/in/brendastandridge/ _______ About the host Elias : Elias is Director of International and Indirect Business at tribe29 . He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon. Get in touch with Elias via LinkedIn or email elias.voelker@tribe29.com __________ Podcast Music Music by Ströme, used by permission ‚Panta Rhei‘ written by Mario Schoenhofer (c)+p 2022, Compost Medien GmbH & Co KG www.stroeme.com https://compost-rec.com/…

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