What Works: How to Build a Fantastic Employee Experience in Industrial Distribution

Josh Bersin

In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company.

Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With 125+ employees across three locations, the company utilizes UKG-Ready for its HRIS system, covering benefits, timekeeping, payroll, succession planning, and learning management.

The mobile app has been widely adopted by employees, enabling them to access important information and complete tasks remotely. Samantha shares insights on how technology is transforming the employee experience and discusses her plans to explore AI to enhance fatigue management, stress management, retention, and succession planning. This episode offers valuable lessons on leveraging HR technology to support a distributed workforce and drive organizational success.

Interviewee: Samantha Garvie, HR Safety and Compliance Director, Rowley’s Wholesale

Company: Rowley’s Wholesale, a US-based distributor of automotive and industrial products with 125 employees