Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat

Knowledgebase Ninjas

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing.

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