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How Law Firms Can Manage Conflict with Clients the Best Way
Manage episode 330804013 series 1946847
Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.
In today’s episode, Tanner is accompanied by Kelley Keller, the founder & president of Big Bang Legal, LLC (bigbanglegal.com). Aside from practicing law, Kelley works with lawyers and small business owners who are struggling to manage conflict in their lives and work. By addressing the underlying problems that created a particular conflict in the first place, Kelley's clients are better prepared to anticipate conflict in the future and to resolve it before it escalates.
Key Takeaways:
00:19 Introduction
01:01 Most common factors that cause conflict with clients
05:51 Steps to avoid disagreements in business
08:00 How attorneys can clarify the client’s assumptions
10:35 Constructing the best fee agreements
14:12 More best practices for clear attorney-client communication
15:10 The prospect’s research process when hiring law firms
19:40 Conflicts with clients law firms should avoid
21:40 Selecting the clients that match your firm’s expertise
23:27 How to tell clients their case is not a fit for the firm
25:50 Legal communication strategies to avoid conflict
28:26 Dealing with disputes in a professional manner
31:13 Last thoughts on conflict.
Best way to contact Kelley Keller:
https://www.linkedin.com/in/kelleykeller/
kelley@bigbanglegal.com
Discover More About the Podcast and Consultwebs:
Subscribe to the LAWsome Podcast by Consultwebs on Apple Podcasts, Google Podcasts, and Spotify
Visit the LAWsome website
Follow Consultwebs on social media for legal marketing updates:
Learn more about Consultwebs at the links below.
Law Firm Marketing Agency Services
Consultwebs
8601 Six Forks Rd #400, Raleigh, NC 27615
(800) 872-6590
248 פרקים
Manage episode 330804013 series 1946847
Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.
In today’s episode, Tanner is accompanied by Kelley Keller, the founder & president of Big Bang Legal, LLC (bigbanglegal.com). Aside from practicing law, Kelley works with lawyers and small business owners who are struggling to manage conflict in their lives and work. By addressing the underlying problems that created a particular conflict in the first place, Kelley's clients are better prepared to anticipate conflict in the future and to resolve it before it escalates.
Key Takeaways:
00:19 Introduction
01:01 Most common factors that cause conflict with clients
05:51 Steps to avoid disagreements in business
08:00 How attorneys can clarify the client’s assumptions
10:35 Constructing the best fee agreements
14:12 More best practices for clear attorney-client communication
15:10 The prospect’s research process when hiring law firms
19:40 Conflicts with clients law firms should avoid
21:40 Selecting the clients that match your firm’s expertise
23:27 How to tell clients their case is not a fit for the firm
25:50 Legal communication strategies to avoid conflict
28:26 Dealing with disputes in a professional manner
31:13 Last thoughts on conflict.
Best way to contact Kelley Keller:
https://www.linkedin.com/in/kelleykeller/
kelley@bigbanglegal.com
Discover More About the Podcast and Consultwebs:
Subscribe to the LAWsome Podcast by Consultwebs on Apple Podcasts, Google Podcasts, and Spotify
Visit the LAWsome website
Follow Consultwebs on social media for legal marketing updates:
Learn more about Consultwebs at the links below.
Law Firm Marketing Agency Services
Consultwebs
8601 Six Forks Rd #400, Raleigh, NC 27615
(800) 872-6590
248 פרקים
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