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Part 1 - The impact a great client experience has on business valuations - Matt Brinker, Merchant
Manage episode 345240975 series 3333605
תוכן מסופק על ידי Mark Akeroyd. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Mark Akeroyd או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
In this 2 part series we're joined by Matt Brinker, Managing Partner of Merchant and Lumiant Board Member.
We often speak about the impact a consistently great client experience would have on a business valuation but we decided to go straight to someone who does this for a living! Matt and Merchant are focused on evaluating new investment opportunities and helping partner firms work through strategic and operational initiatives for growth and scale.
In this episode we discuss:
- What it is that Merchant look for in a successful business
- How to measure for culture
- The microcosms of culture that indicate business health
- How to measure and identify the impact of a great client experience
- The value of organic growth vs inorganic growth
To learn more about how Lumiant can help you engage clients with values based advice visit www.lumiant.io
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