020: Pain of Disconnect: Simplify Your Marketing and Reduce Refunds in Your Membership Site

Membership Site Podcast: Passive Income, Online Business

Today’s Sponsor: WP Notepad

CONVENTIONAL LOGIC
– big box of crap: they’ll never be able to download or use it all
– drip content: barely give them anything so that they’ll never cancel
– give them something new per month so they’ll stick around for that “one” thing

ACTUAL SOLUTION
– give them a reason to keep logging in (i.e. videos play directly on the site instead of downloading)
– WP Notepad: note taking area, checklists
– software: occasionally add new features (i.e. Backup Creator and Google Drive), or Feedback Patrol in Dropship CEO

RULES TO LIVE BY
– sell what you sell: avoid upsell, sell one solution to a problem (this makes it easier to explain anyway)
– you can’t fight the refund or chargeback period: offer a money back guarantee, and position this as: if it doesn’t do X, get your money back
– make it so they won’t quit: surprise bonus, coaching call, deliver what they asked for

LATER
Membership Site Tracking
How to Manage All Your WordPress Membership Sites
How to Setup a Membership Site in One Hour or Less