67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

Mission First People Always's podcast

Player FM - Internet Radio Done Right

הוסף לפני three שנים

תוכן מסופק על ידי Dr. Mike Patterson and Dr. Mike Patterson: Leadership Expert. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Dr. Mike Patterson and Dr. Mike Patterson: Leadership Expert או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/rethinking-alzheimers-disease-podcast">Rethinking Alzheimer's Disease Podcast</a></span>

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Rethinking Alzheimer's Disease Podcast

בטל רישום

לפני 50 weeksלפני 50w ago

בטל רישום

חודשי

When you hear the words Alzheimer's disease, what do you think of? The truth is, the picture most of us have of the disease is incomplete. Alzheimer's disease doesn't start when someone starts to lose their memory. It actually starts years – sometimes decades – earlier. The Rethinking Alzheimer's Disease Podcast is an engaging, narrative-style podcast miniseries for those curious or motivated to learn about Alzheimer’s disease. Perhaps you have a family member with Alzheimer’s disease, or care for someone with Alzheimer’s disease. Perhaps you consider yourself or your loved ones at risk for Alzheimer’s disease and want to hear more about the journey and actions you can take. Told by people with lived experience of Alzheimer's disease, as well as caregivers and health experts, the Rethinking Alzheimer's Disease Podcast answers common questions about Alzheimer's disease, including: what Alzheimer's disease is, how it starts, what signs to look out for, and most importantly, how you can take action to reduce your risk of Alzheimer’s disease, or slow its progression. Download and listen to our Health UNMUTED audio series to learn more about Alzheimer's disease, gain confidence in dealing with it, and find hope in the insights and knowledge of others. Together, we can start Rethinking Alzheimer's Disease and make a positive impact in the fight against this complex condition. The Rethinking Alzheimer's Disease Podcast is part of the Health UNMUTED audio library and is made possible with support from Eisai Inc. Disclaimer: The content provided in this Health UNMUTED podcast is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have heard on this podcast. Reliance on any information provided by this podcast or its guests is solely at your own risk. Visit healthunmuted.com for more information.

לפני שנה 33:39

MP3•בית הפרקים

Dr. Mike welcomes Brittany Martin, an expert in HR and leadership development, who brings a unique perspective on how kindness and strategic leadership go hand in hand. As the founder of Be Kind Works, Brittany shares her KIND framework, designed to help leaders foster empathy and effectiveness in the workplace. Brittany discusses why kindness isn’t about being “soft” but rather about driving meaningful results through respect, understanding, and compassion. She outlines how this approach can disrupt traditional management methods, enhancing team performance, employee satisfaction, and overall business outcomes.

Through real-world examples, Brittany demonstrates how leaders can cultivate a kinder, more effective workplace that not only meets goals but exceeds them by fostering innovation, collaboration, and wellness.

Key Takeaways:

Courage to Be Kind: Kindness in leadership requires strength, empathy, and commitment to creating positive outcomes.
KIND Framework: Brittany’s framework includes Knowledge, Insight, Navigation, and Drive, providing a roadmap for leading with kindness.
Disrupting the Status Quo: Brittany’s approach challenges traditional, hierarchical management styles with a more inclusive, people-centered strategy.
Empowering Emerging Leaders: Developing new leaders with kindness can have a ripple effect, promoting growth across the organization.
Long-Term Success: Kindness-driven leadership creates sustainable growth by building trust, encouraging innovation, and improving morale.

Brittany Martin’s KIND framework is a revolutionary approach for leaders who want to balance achieving results with fostering a positive and productive workplace culture. Her insights challenge the norm, proving that disruption and kindness can work hand in hand.

Hit play now to hear the full episode and discover how Brittany’s KIND framework can help you lead with empathy, drive results, and transform your team dynamics.

Connect with Dr. Mike:

Website: https://www.drmikepatterson.com
Book: https://www.missionfirstpeoplealwaysbook.com
LinkedIn: https://www.linkedin.com/in/drmichaellpatterson
Instagram: https://www.instagram.com/therealdrmikepatterson/
Twitter: https://twitter.com/drmikepatterson
Buy The Book!: Mission First People Always

Episode Minute By Minute:

00:29 - The Role of Kindness in Today’s Business Environment
01:22 - Guest Introduction: Brittany Martin’s Background and Experience
03:30 - Exploring Maya Angelou’s Quote on Kindness and Courage
04:29 - Defining Kindness in a Professional Context
06:11 - Can Kindness Drive Business Results?
09:23 - Introducing the KIND Framework for Leadership
09:55 - Knowledge: Awareness and Acknowledgment in Leadership
10:21 - Insight: Reflection and Perspective as Leadership Tools
10:43 - Navigation: Setting Boundaries and Focus
11:00 - Drive: Personal Motivation and Taking Action
11:11 - How the KIND Framework Helps Leaders Through Change
13:00 - Practical Application of the KIND Framework in Real Organizations
15:58 - Needs Assessments and Customized Leadership Solutions
17:40 - Making Kindness a Strategic Part of People-Centric Organizations
18:00 - Brittany’s Role with Disrupt HR and the Concept of “Disrupting” in HR
20:21 - How Disrupt HR’s Presentation Style Engages Audiences
22:00 - Is Kindness Truly Disruptive in the Workplace?
23:20 - Developing Emerging Leaders: Importance and Long-Term Impact
26:13 - Brittany’s Success Story with Leadership Transformation
29:23 - Reflection on Brittany’s Leadership Journey and Lasting Influence
31:05 - Final Advice: Be Yourself, Considerate, and Compassionate as a Leader

73 פרקים

#MBA #Entrepreneur #Business #Dr. Mike Patterson #Dr. Mike Patterson: Leadership Expert

67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

Mission First People Always's podcast

published לפני שנה

שתפו

MP3•בית הפרקים

Key Takeaways:

Courage to Be Kind: Kindness in leadership requires strength, empathy, and commitment to creating positive outcomes.
KIND Framework: Brittany’s framework includes Knowledge, Insight, Navigation, and Drive, providing a roadmap for leading with kindness.
Disrupting the Status Quo: Brittany’s approach challenges traditional, hierarchical management styles with a more inclusive, people-centered strategy.
Empowering Emerging Leaders: Developing new leaders with kindness can have a ripple effect, promoting growth across the organization.
Long-Term Success: Kindness-driven leadership creates sustainable growth by building trust, encouraging innovation, and improving morale.

Hit play now to hear the full episode and discover how Brittany’s KIND framework can help you lead with empathy, drive results, and transform your team dynamics.

Connect with Dr. Mike:

Website: https://www.drmikepatterson.com
Book: https://www.missionfirstpeoplealwaysbook.com
LinkedIn: https://www.linkedin.com/in/drmichaellpatterson
Instagram: https://www.instagram.com/therealdrmikepatterson/
Twitter: https://twitter.com/drmikepatterson
Buy The Book!: Mission First People Always

Episode Minute By Minute:

00:29 - The Role of Kindness in Today’s Business Environment
01:22 - Guest Introduction: Brittany Martin’s Background and Experience
03:30 - Exploring Maya Angelou’s Quote on Kindness and Courage
04:29 - Defining Kindness in a Professional Context
06:11 - Can Kindness Drive Business Results?
09:23 - Introducing the KIND Framework for Leadership
09:55 - Knowledge: Awareness and Acknowledgment in Leadership
10:21 - Insight: Reflection and Perspective as Leadership Tools
10:43 - Navigation: Setting Boundaries and Focus
11:00 - Drive: Personal Motivation and Taking Action
11:11 - How the KIND Framework Helps Leaders Through Change
13:00 - Practical Application of the KIND Framework in Real Organizations
15:58 - Needs Assessments and Customized Leadership Solutions
17:40 - Making Kindness a Strategic Part of People-Centric Organizations
18:00 - Brittany’s Role with Disrupt HR and the Concept of “Disrupting” in HR
20:21 - How Disrupt HR’s Presentation Style Engages Audiences
22:00 - Is Kindness Truly Disruptive in the Workplace?
23:20 - Developing Emerging Leaders: Importance and Long-Term Impact
26:13 - Brittany’s Success Story with Leadership Transformation
29:23 - Reflection on Brittany’s Leadership Journey and Lasting Influence
31:05 - Final Advice: Be Yourself, Considerate, and Compassionate as a Leader

73 פרקים

#MBA #Entrepreneur #Business #Dr. Mike Patterson #Dr. Mike Patterson: Leadership Expert

כל הפרקים

1
72. Culture Eats Strategy for Breakfast: How to Build a Thriving Workplace with Andrea Wanerstrand (Culture Lab) 33:16

לפני 4 weeks33:16

33:16

We’ve all heard Peter Drucker’s famous quote, "Culture eats strategy for breakfast." But what does it really take to build a workplace culture that drives both people and performance? In this episode of Mission First People Always, Dr. Mike Patterson sits down with culture expert Andrea Wanerstrand to uncover the key elements of creating a thriving, human-centric workplace. Dr. Mike welcomes Andrea Wanerstrand, Founder & CEO of A3 CultureLab, a leadership speaker, coach, and consultant who helps organizations—from startups to Fortune 500 companies—design extraordinary workplace cultures. With a background in global performance management at companies like Microsoft and T-Mobile, Andrea shares insights on fostering a workplace where people feel valued, autonomous, and accountable. Andrea breaks down what it means to have a human-centric workplace, emphasizing the importance of how work gets done, how leaders make others feel, and how trust is built. She explains that culture isn't just about perks or policies—it’s about how people interact, communicate, and show up every day. Throughout the conversation, Andrea offers practical advice for leaders, including how to balance empathy with authority, create autonomous teams, and encourage a culture of accountability without fear. She also shares details about her upcoming coaching program, Mindset Maven, designed to help high-achievers develop mental and physical resilience. Key Takeaways: Culture is about the "how," not just the "what"—how work is done, how people feel, and how trust is built. Human-centric leadership requires balancing empathy with authority to foster both people and performance. Autonomous teams thrive on accountability—leaders must set expectations, provide trust, and encourage transparency. Accountability isn’t a bad word—it’s about taking ownership, getting credit for success, and learning from setbacks. Your energy affects your leadership—Andrea recommends an energy audit to identify when you’re at your best and schedule key conversations accordingly. Andrea Wanerstrand’s insights remind us that leadership is about creating environments where people can thrive. Whether you’re a new manager or a seasoned executive, understanding and shaping culture is key to long-term success. Hit play to hear the full episode and learn how to build a workplace culture that supports both people and performance! Links for This Episode: LinkedIn: https://www.linkedin.com/in/andreawanerstrand Company Website: http://a3culturelab.com Instagram: https://www.instagram.com/andreawanerstrand Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 02:00 - Why Culture is the Driving Force Behind Organizational Success 04:02 - Defining Workplace Culture: The “How” Behind Every Organization 06:00 - Why Leaders Struggle to Build Healthy Cultures 08:06 - The Role of Emotional Awareness in Leadership 10:34 - The Shift from Individual Contributor to Leadership: What Changes? 12:48 - How to Build an Autonomous Team and Why It Matters 15:17 - Balancing Empathy and Authority as a Leader 18:00 - Overcoming Barriers to Authenticity at Work 21:09 - Why Accountability is Not a Negative Word (And How to Use It Effectively) 24:36 - The Importance of Psychological Safety in Workplace Culture 26:00 - What It Means to Have a Human-Centric Workplace 28:25 - Introducing Mindset Maven: Andrea’s New Leadership Coaching Program 30:14 - Andrea’s One Key Piece of Advice for Leaders 32:00 - Final Thoughts and How to Connect with Andrea…

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71. Story to Strategy: Should You Write a Book In 2025? Using Your Book to Build Multiple Income Streams 30:59

לפני 8 weeks30:59

30:59

Ever dreamed of writing a book but felt overwhelmed by the process? In this episode of Mission First People Always , Dr. Mike Patterson sits down with Danielle Hutchinson, Chief Creative Officer at Authors on a Mission, to uncover the secrets to writing a book that not only connects with readers but also elevates your brand, grows your business, and creates multiple income streams. Dr. Mike welcomes Danielle Hutchinson, a master storyteller and ghostwriter of over 150 books, who shares her expertise on crafting compelling narratives. From her experiences as an English teacher to her current role at Authors on a Mission, Danielle has helped countless clients bring their stories to life. She breaks down the book-writing process into actionable steps that even the busiest professionals can follow. Danielle tackles some of the most common challenges for aspiring authors, including overcoming writer’s block, writing a book in just 90 days, and finding the time to write—even without prior writing skills. She also discusses the incredible business opportunities that can come from publishing a book, such as creating additional income streams, securing speaking engagements, and building authority in your field. With a wealth of experience and a unique perspective as a digital nomad, Danielle emphasizes the transformative power of storytelling. Whether you’re a leader, entrepreneur, or someone with a message to share, this episode will inspire you to finally put pen to paper and bring your story to life. Key Takeaways: Write a Book People Want to Read: Understand your audience and deliver value through a well-structured narrative. Overcome Writer’s Block: Danielle shares simple tips to keep the creative juices flowing, even on tough days. Write in 90 Days: Break the process into manageable chunks and use proven strategies to stay on track. Monetize Your Book: Learn how to leverage your book to create multiple income streams, including courses, workshops, and consulting. Grow Your Brand and Business: A book can position you as an authority, attract new clients, and open doors to new opportunities. Secure Paid Speaking Gigs: Danielle explains how authors can use their books as a powerful tool to land speaking engagements. Danielle Hutchinson proves that writing a book isn’t just a dream—it’s a practical and achievable goal that can transform your life and career. Whether you’re aiming to grow your business, establish authority, or simply share your story, her advice provides the roadmap you need to succeed. Call to Action: Hit play to hear the full episode and discover how to turn your story into a book that creates impact, income, and influence! Links for This Episode: LinkedIn: https://www.linkedin.com/in/danielle-hutchinson-159798259 Instagram: @‌WeLikeBooks Blog: https://authorsonmission.com/blog/ Podcasts: https://open.spotify.com/show/12U5nbvPkcgC83VK9j4lPM?si=6ddaaa0c8a034436 Youtube: https://www.youtube.com/@authorsonmission Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 02:10 - Meet Danielle Hutchinson: Chief Creative Officer at Authors on a Mission 05:30 - Why Writing a Book Can Transform Your Career 08:45 - How to Write a Book People Actually Want to Read 12:20 - Overcoming Writer’s Block: Simple Strategies for Aspiring Authors 16:00 - The 90-Day Plan to Write Your Book 19:45 - Writing a Book Without Time or Writing Skills 24:10 - How to Monetize Your Book: Creating Multiple Income Streams 28:35 - Using Your Book to Grow Your Brand and Business 33:00 - Landing Paid Speaking Engagements With Your Book 36:50 - Danielle’s Final Advice for Aspiring Authors…

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70. The Art of Leadership: What Ballet Can Teach Business Leaders with Ahli Moore 45:00

לפני 12 weeks45:00

45:00

What do leadership and ballet have in common? More than you might think! In this inspiring episode of Mission First People Always, Dr. Mike Patterson speaks with Ahli Moore about the surprising connections between ballet and leadership, uncovering how the discipline, practice, and passion behind the art of dance can guide leaders to be more effective and impactful. Dr. Mike welcomes Ahli Moore, founder of X-Factor Solutions, a consulting firm dedicated to leadership development and organizational transformation. Drawing on his unique perspective as a business leader and his connection to the ballet world through his wife, a professional choreographer and former ballerina, Ahli shares how foundational principles of ballet mirror essential leadership practices. Ahli discusses the importance of passion and purpose in leadership, drawing parallels with the early dedication of ballet dancers. He highlights how practice, preparation, and consistency are vital for both dancers and leaders, emphasizing that great performances—on stage or in the boardroom—are the result of relentless preparation. Ahli also introduces the concept of core positions in ballet, which serve as a foundation for all movements, and relates this to defining and mastering core leadership skills. He explores how adaptability and the ability to pivot in challenging situations can make leaders more resilient and effective. Finally, Ahli dives into the importance of receiving feedback, or “post-performance notes,” as an ongoing practice for growth and excellence. Leaders, like dancers, must embrace continuous improvement to stay at the top of their game. Key Takeaways: Passion and Purpose: Leaders, like dancers, need to continuously assess their passion for their work and ensure their purpose aligns with their goals. Practice and Preparation: Excellence doesn’t happen overnight—it’s the result of consistent effort and refinement. Core Positions: Identify and master the foundational skills that everything else builds upon. The Power of Pivoting: Adaptability is key, but always stay anchored to your core values. Feedback for Growth: Welcome constructive criticism as a tool for improvement, and incorporate it into your daily practices. Ahli Moore’s insights remind us that great leadership is an art form, requiring passion, discipline, and continuous improvement. Whether you're leading a team or striving for personal excellence, these lessons from the ballet world can guide you to greater success. Hit play to hear the full episode and discover how the art of ballet can transform your approach to leadership! Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 02:00 - Ahli Moore’s Background and Journey in Leadership Consulting 07:00 - How Ballet and Leadership Are Connected 10:24 - The Importance of Passion and Purpose in Leadership 15:00 - How Leaders Can Rekindle Their Passion and Align with Their Purpose 20:12 - The Role of Practice and Preparation in Both Dance and Leadership 24:34 - Understanding Core Positions: Foundational Skills for Success 30:03 - The Art of Pivoting: Staying Flexible While Remaining Anchored 35:10 - The Value of Performance Consistency in Leadership 38:27 - Embracing Post-Performance Notes: Feedback as a Tool for Growth 41:00 - Keep Practicing and Growing: The Lifelong Journey of Leadership 43:30 - Ahli’s One Piece of Advice for Leaders: Focus on What Excites You…

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69. Transforming Technical Experts into High-Impact Leaders with Dr. Angelique Adams 38:21

לפני 14 weeks38:21

38:21

How can technical experts harness their unique strengths to become impactful leaders? Join Dr. Mike Patterson and Dr. Angelique Adams as they explore the transition from technical mastery to effective leadership and discuss actionable tools for success. In this episode, Dr. Mike Patterson welcomes Dr. Angelique Adams, an accomplished engineer-turned-leadership coach, to discuss the journey of transforming technical experts into high-impact leaders. Drawing on 25+ years of experience, Dr. Adams shares her personal story of transitioning from a lab technician to a corporate executive overseeing global teams. Dr. Adams addresses the myth that technical professionals aren’t natural leaders, highlighting how their analytical strengths and problem-solving skills can become powerful assets in leadership roles. She also explores the challenges technical leaders face, such as overcoming imposter syndrome, improving interpersonal skills, and managing work-life expectations. Key to Dr. Adams’ approach is her ability to translate abstract leadership concepts, such as empathy and collaboration, into tangible behaviors that resonate with highly analytical minds. She also explains how tools like leadership assessments and small behavioral experiments can help technical leaders develop their emotional intelligence and build meaningful connections with their teams. Listeners will also gain insights into the importance of building networks within their organizations, using KPIs to monitor both professional and personal success, and maintaining an "accomplishments inventory" to stay motivated and focused. Key Takeaways: Breaking the Myth: Technical experts bring unique strengths like problem-solving and analytical skills to leadership, disproving the idea they can’t thrive in these roles. Actionable Leadership Skills: Learn how to translate abstract concepts like empathy and collaboration into practical, easy-to-adopt behaviors. Work-Life Harmony: Use KPIs for personal and professional goals to stay balanced and productive. Building Confidence: Overcome imposter syndrome by leveraging assessments and feedback to grow as a leader. Fostering Connections: Build strong networks and collaborations within your organization to support your growth and impact. Hit play to hear Dr. Angelique Adams’ practical advice for transitioning into leadership, and discover how you can start your journey to becoming a high-impact leader today! Links for This Episode: www.drangeliqueadams.com angelique@drangeliqueadams.com https://www.amazon.com/Youre-More-Than-Diversity-Women Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 02:00 - Dr. Angelique Adams’ Background and Leadership Journey 05:12 - Dispelling the Myth: Why Technical Experts Can Be Great Leaders 09:45 - Overcoming Imposter Syndrome: Tools and Strategies 13:30 - Building Leadership Skills Through Tangible Actions 17:15 - Setting Personal KPIs for Work-Life Balance 22:10 - How to Build a Strong Network Within Your Organization 26:40 - Advice for Aspiring Leaders: The Power of Accomplishments Inventories…

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68. Chasing Big Dreams: Creativity and Connection in Teams with Disney Imagineer Bob Weis and Tricia Cerrone 1:02:56

לפני 18 weeks1:02:56

1:02:56

How do you turn dreams into reality while leading teams through complex, high-stakes projects? Dr. Mike Patterson hosts a LIVE discussion on linkedin with Bob Weis, former head of Walt Disney Imagineering, and Tricia Cerrone, a leadership expert, to uncover the lessons behind chasing big dreams, fostering creativity, and leading with purpose. About the Episode: In this special live episode, Dr. Mike Patterson is joined by Bob Weis, author of Dream Chasing, and Tricia Cerrone, who facilitates a rich conversation about leadership, creativity, and collaboration. Bob shares his journey leading massive projects, including his 40 years with Disney Imagineering, where he managed creative teams that built theme parks around the world. The discussion highlights the importance of storytelling in leadership, a skill Bob mastered while designing immersive experiences that unite people across cultures. He reflects on the development of Shanghai Disneyland as a transformative project, not just for Disney, but for fostering international understanding and cultural collaboration. Tricia adds her expertise in leadership, emphasizing how building trust and empathy are critical to guiding diverse teams through challenges. Dr. Mike ties the conversation back to actionable lessons for leaders in all fields, emphasizing the balance of mission and people. Join the next LIVE on LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Key Takeaways: Chasing Dreams, Not Just Following Them: Turning dreams into reality requires intentionality, teamwork, and relentless focus. The Power of Storytelling in Leadership: Stories unify teams, provide clarity, and keep everyone aligned toward a common purpose. Creative Leadership: Building trust, fostering collaboration, and encouraging out-of-the-box thinking are essential for innovation. Lessons from Shanghai Disneyland: The project exemplifies leadership through international collaboration, cultural understanding, and respect for workers. Empathy and Connection: Effective leadership requires empathy and a commitment to understanding the perspectives of others. This episode is a masterclass in leadership, innovation, and dream chasing. Bob Weis and Tricia Cerrone share inspiring stories and practical strategies to help leaders think big, lead with purpose, and build stronger, more creative teams. Hit play to hear the full episode and discover how to take your leadership and dream-chasing skills to the next level Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 01:05 - Meet Bob Weis: Leadership Insights from Disney Imagineering 03:10 - Introducing Tricia Cerrone: Leadership and Creativity Expert 04:50 - Chasing Dreams vs. Following Dreams: What It Takes to Lead Big Projects 07:30 - The Power of Storytelling in Leadership 10:15 - Building Shanghai Disneyland: Lessons in Collaboration and Culture 13:45 - How Leaders Can Foster Creativity and Innovation in Teams 17:30 - Empathy and Trust: The Cornerstones of Leadership 20:20 - Lessons Learned from International Projects 23:45 - How to Balance Mission and People in Leadership 27:10 - Advice for Dream Chasers: Insights from Bob and Tricia 30:05 - Closing Thoughts: Turning Dreams into Reality…

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67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture 33:39

לפני 21 weeks33:39

33:39

In a competitive and ever-changing business world, is there room for kindness? Dr. Mike Patterson sits down with Brittany Martin, founder of Be Kind Works, to discuss how leaders can embrace kindness as a powerful strategy for sustainable success. Dr. Mike welcomes Brittany Martin, an expert in HR and leadership development, who brings a unique perspective on how kindness and strategic leadership go hand in hand. As the founder of Be Kind Works, Brittany shares her KIND framework, designed to help leaders foster empathy and effectiveness in the workplace. Brittany discusses why kindness isn’t about being “soft” but rather about driving meaningful results through respect, understanding, and compassion. She outlines how this approach can disrupt traditional management methods, enhancing team performance, employee satisfaction, and overall business outcomes. Through real-world examples, Brittany demonstrates how leaders can cultivate a kinder, more effective workplace that not only meets goals but exceeds them by fostering innovation, collaboration, and wellness. Key Takeaways: Courage to Be Kind: Kindness in leadership requires strength, empathy, and commitment to creating positive outcomes. KIND Framework: Brittany’s framework includes Knowledge, Insight, Navigation, and Drive, providing a roadmap for leading with kindness. Disrupting the Status Quo: Brittany’s approach challenges traditional, hierarchical management styles with a more inclusive, people-centered strategy. Empowering Emerging Leaders: Developing new leaders with kindness can have a ripple effect, promoting growth across the organization. Long-Term Success: Kindness-driven leadership creates sustainable growth by building trust, encouraging innovation, and improving morale. Brittany Martin’s KIND framework is a revolutionary approach for leaders who want to balance achieving results with fostering a positive and productive workplace culture. Her insights challenge the norm, proving that disruption and kindness can work hand in hand. Hit play now to hear the full episode and discover how Brittany’s KIND framework can help you lead with empathy, drive results, and transform your team dynamics. Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:29 - The Role of Kindness in Today’s Business Environment 01:22 - Guest Introduction: Brittany Martin’s Background and Experience 03:30 - Exploring Maya Angelou’s Quote on Kindness and Courage 04:29 - Defining Kindness in a Professional Context 06:11 - Can Kindness Drive Business Results? 09:23 - Introducing the KIND Framework for Leadership 09:55 - Knowledge: Awareness and Acknowledgment in Leadership 10:21 - Insight: Reflection and Perspective as Leadership Tools 10:43 - Navigation: Setting Boundaries and Focus 11:00 - Drive: Personal Motivation and Taking Action 11:11 - How the KIND Framework Helps Leaders Through Change 13:00 - Practical Application of the KIND Framework in Real Organizations 15:58 - Needs Assessments and Customized Leadership Solutions 17:40 - Making Kindness a Strategic Part of People-Centric Organizations 18:00 - Brittany’s Role with Disrupt HR and the Concept of “Disrupting” in HR 20:21 - How Disrupt HR’s Presentation Style Engages Audiences 22:00 - Is Kindness Truly Disruptive in the Workplace? 23:20 - Developing Emerging Leaders: Importance and Long-Term Impact 26:13 - Brittany’s Success Story with Leadership Transformation 29:23 - Reflection on Brittany’s Leadership Journey and Lasting Influence 31:05 - Final Advice: Be Yourself, Considerate, and Compassionate as a Leader…

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67. How to Become Triggerproof: Managing Emotional Triggers in the Workplace with Jeff Gaines 34:06

לפני 24 weeks34:06

34:06

In today’s fast-paced world, it seems like everyone is talking about being “triggered.” But what does it really mean, and how can leaders and employees manage their triggers to stay focused and productive? In this episode, Dr. Mike Patterson and Jeff Gaines dive into how to become “triggerproof,” offering practical strategies to overcome workplace stress and emotional reactions. Dr. Mike welcomes Jeff Gaines, a personal development expert with over 30 years of experience working with leaders across industries. Jeff introduces his latest offering, Triggerproof, a program designed to help leaders and teams manage their emotional responses in high-stress environments. Jeff breaks down human motivation into two drives: the urge to create and the urge to protect. When we’re triggered, we move into protection mode, often subconsciously. Jeff explains how triggers aren’t always obvious—most people don’t look visibly upset or angry. Instead, they quietly disengage, reduce productivity, or withhold valuable feedback that could improve decision-making. Throughout the conversation, Jeff discusses his Three Drivers model, which explains how our thoughts and emotions are shaped by a "screen" of unconscious processing. This screen often distorts reality, leading to emotional responses that seem disproportionate to the situation. Jeff’s program teaches leaders how to recognize these distortions and manage them effectively. He also emphasizes the importance of emotional resilience and collaboration in the workplace. Whether you’re a leader looking to encourage honest feedback or a team member trying to overcome stress, understanding and managing triggers is key to thriving in today’s work environment. Key Takeaways: Triggers Are Not Always Visible: People may not outwardly express when they’re triggered, but it impacts their work. Managing the "Screen": Our emotions and logic are shaped by a filter that distorts reality. Learning to manage this screen is crucial. Emotional vs. Logical Decisions: While we often think we're making logical decisions, emotions play a larger role than we realize. Resilience Tools: Building emotional resilience helps us bounce back faster when triggered, leading to better collaboration and decision-making. Jeff Gaines’ approach offers practical, real-world strategies for managing emotional responses in the workplace. By understanding how our brains process information and learning to manage our reactions, we can foster healthier, more productive work environments. Call to Action: Hit play to hear the full episode and learn how you can become Triggerproof and foster resilience in your leadership style! Links for This Episode: https://www.linkedin.com/company/triggerproof http://triggerproof.us jeff@triggerproof.us Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:00 - Welcome and Introduction to the Episode 02:00 - Jeff Gaines' Background and Experience 03:34 - Introducing Triggerproof and Why It's Needed 05:14 - The Role of Technology in Creating Triggers 09:12 - What It Means to Be Triggerproof 10:21 - Common Responses to Triggers: Fight, Flight, Freeze, and Fawn 12:48 - Overview of Triggerproof Course and the Three Drivers Model 19:13 - How Emotional Triggers Impact Decision-Making in the Workplace 23:16 - Changing the Screen: Aligning Logic and Emotion for Better Outcomes 29:31 - The Business Case for Managing Triggers in Organizations 31:00 - Jeff’s One Piece of Advice for Leaders: Define Your Purpose…

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66. Simple Health Tips: How CEOs Can Stay Fit with Rebecca Macieira-Kaufmann's FitCEO 34:15

לפני 26 weeks34:15

34:15

In today's fast-paced corporate world, balancing leadership with personal health is key to long-term success. Dr. Mike Patterson sits down with Rebecca Macieira-Kaufmann to explore the strategies leaders can use to enhance both their personal vitality and professional performance. About the Episode: Dr. Mike welcomes Rebecca Macieira-Kaufmann, former Fortune 50 Global Executive and founder of RMK Group, who shares her insights from years of leading successful business turnarounds and advising CEOs. As the co-author of FitCEO: Be the Leader of Your Life, Rebecca combines her experience in business leadership with a passion for holistic health. In this episode, they discuss the importance of fitness, healthy eating, and small daily habits that can improve energy and well-being. Rebecca emphasizes that fitness is more than just staying in shape; it’s about maintaining vitality and energy in daily life. For busy professionals, small, simple actions like morning exercises in a hotel room or making healthier food choices while traveling can have a significant impact on well-being. She also touches on the business case for promoting health and fitness within companies, explaining that healthier employees are more productive and focused. Additionally, Rebecca shares how she manages stress and fosters productivity by taking small breaks to refresh throughout the day. From light stretching to stepping outside for fresh air, she believes leaders should prioritize both their mental and physical health to perform at their best. Key Takeaways: Fitness as a Daily Habit: Small, consistent exercises can be done anywhere, even while traveling. Healthy Eating on the Go: Balance your meals with proteins, vegetables, and smart choices like skipping bread or reducing sugar intake. Stay Hydrated: Start your day with water and prioritize hydration to maintain energy and focus. Mental and Physical Resets: Take short breaks during the day to refresh and reenergize—whether through breathing exercises, movement, or stepping outside. Play and Productivity: Incorporate moments of fun and lightness into your work to reduce stress and maintain a positive work environment. Rebecca Macieira-Kaufmann shares practical and accessible strategies for staying healthy and energized, especially for leaders managing demanding careers. Her advice reminds us that small, daily habits can lead to big improvements in personal and professional well-being. Hit play to hear the full episode and start implementing these simple tips to improve your health and leadership skills! Links for This Episode: https://rmkgroupllc.com FitCEO: Be the Leader of Your Life : https://www.amazon.com/FitCEO-Be-Leader-Your-Life-ebook Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 00:59 - Rebecca’s Background & Journey to FitCEO 03:00 - The Concept Behind FitCEO 05:00 - Small Habits for Big Impact on Health 07:13 - Fitness as the Fountain of Youth 10:00 - Easy Fitness Tips for Busy Professionals 13:45 - How to Eat Healthy on the Road 16:00 - The Importance of Hydration 18:00 - How to Take Energizing Breaks 22:00 - The Role of Play and Rest in Leadership 27:00 - Advice for Young Professionals in Demanding Jobs 30:00 - The Business Case for Employee Health and Fitness 31:45 - Practical Advice to Start Implementing Today…

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65. The Art of Leadership in the AI Age with Wendy Gonzalez 31:04

לפני 29 weeks31:04

31:04

In a world where AI is rapidly reshaping the business landscape, what does it take to lead highly intelligent teams on the cutting edge of technology? Join Dr. Mike Patterson and Wendy Gonzalez, CEO of Sama, as they dive into the complexities of leadership in the tech space, offering valuable insights and actionable advice for leaders at all levels. In this episode, Dr. Mike Patterson welcomes Wendy Gonzalez, the dynamic CEO of Sama, a company known for providing accurate AI data to 25% of Fortune 50 companies. Wendy's journey from auditor to tech CEO is nothing short of inspiring, and her commitment to ethical AI development sets her apart as a leader in the industry. Wendy shares her experiences and strategies for leading teams of brilliant minds in Silicon Valley, focusing on how to foster creativity, encourage innovation, and ensure that AI is developed responsibly and without bias. Wendy discusses her unique leadership practice of "firing" herself annually to evaluate if she is still the right leader for her company's evolving needs. This introspective approach keeps her focused on future challenges and the skills required to meet them. She also emphasizes the importance of bringing your authentic self to work, creating an environment where team members feel comfortable sharing their honest opinions, even when they differ from the boss. Wendy and Dr. Mike explore the ethical considerations surrounding AI, particularly the dangers of bias in machine learning algorithms. Wendy explains how Sama addresses these issues by focusing on responsible AI development, which includes rigorous data governance, continuous model performance evaluation, and ensuring that AI systems are explainable and trustworthy. The conversation also touches on the importance of building trust within teams, facilitating healthy conflict, and recognizing and addressing blind spots as a leader. Wendy shares practical tips for leaders at all levels on how to adapt to the future needs of their organizations and harness the full potential of their teams. Key Takeaways: Future-Focused Leadership: Regularly assess whether you are the leader your company will need in the future. Authenticity in Leadership: Your team needs the real you, not an idealized version, to foster trust and engagement. Ethical AI Development: Responsible AI is built on solid data governance, continuous evaluation, and transparency. Fostering Innovation: Encourage diverse opinions and healthy conflict to drive innovation and better decision-making. Addressing Blind Spots: Use tools like 360-degree feedback to identify and address your leadership blind spots. Wendy Gonzalez provides a masterclass in modern leadership, blending her passion for technology with a commitment to ethical practices and team empowerment. Her insights are invaluable for anyone looking to lead effectively in today's rapidly evolving tech landscape. Hit play to hear the full episode and learn how you can apply these leadership lessons to your own journey, whether you're leading a cutting-edge tech team or managing a small business this episode is for you! Links for This Episode: https://www.sama.com https://www.linkedin.com/in/wendy-gonzalez-a319788 https://www.instagram.com/sama_ai_ https://www.facebook.com/samaartificialintelligence https://www.linkedin.com/company/sama-ai https://www.youtube.com/c/SamaAI Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:00 - Introduction: Importance of AI in business and introduction of guest, Wendy Gonzalez. 1:16 - Welcome: Dr. Mike introduces Wendy Gonzalez, CEO of Sama. 2:50 - Wendy’s Background: Overview of Wendy’s career journey from auditor to tech CEO. 5:57 - Mission-Driven Career: Transition to a mission-focused role after a personal life event. 7:16 - AI Concerns: Wendy discusses the societal impact and concerns surrounding AI. 9:03 - Responsible AI: How Sama addresses bias and ensures trustworthy AI. 12:23 - Leadership in Tech: The challenges of leading smart people in cutting-edge technology. 13:00 - Firing Yourself: Wendy’s practice of annually “firing” herself to reassess her leadership role. 15:00 - Adapting Leadership: How leaders can stay relevant by anticipating future business needs. 18:03 - Engaging Smart Teams: The importance of involving teams in decision-making. 21:00 - Authenticity in Leadership: The role of authenticity and transparency in leadership. 22:03 - Encouraging Debate: Creating a culture of trust and healthy opposition in teams. 24:00 - Recognizing Blind Spots: How leaders can identify and address their own blind spots. 27:11 - Final Advice: Wendy’s advice on continuous learning and seeking feedback in leadership.…

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64. Practical Storytelling Techniques for Leaders: Insights from Josh Webb 30:28

לפני 36 weeks30:28

30:28

Ever wondered why some stories stick with you while others fade away? Join Dr. Mike Patterson and storytelling master Josh Webb as they unravel the secrets behind compelling narratives that inspire and move audiences to action! About the Episode: Dr. Mike Patterson sits down with Josh Webb, a creative leader with an impressive resume—agency co-founder, SaaS design leader, web3 artist, and documentary director. They delve into the power of storytelling, exploring why stories resonate deeply with us and how leaders can leverage this ancient art to drive change and foster strong team connections. Josh shares his belief that great ideas can change the world, people do their best work when they are seen, heard, and valued, and that teams with strong relationships shape the future. These principles guide his approach to storytelling and leadership. They discuss the emotional connection that stories create, tracing this back through human history from cave paintings to modern-day brands like Nike. Josh explains how stories, when well-told, engage emotions and drive people to action. He emphasizes the importance of making the audience the hero of the story, a strategy that has made brands like Nike successful. The conversation then turns to the application of the hero's journey in business. Josh outlines how companies can use this framework to position their customers as the hero, with the company serving as the guide. He shares practical tips for leaders on using storytelling in their daily work to inspire and motivate their teams. Josh also shares his experience directing "Shadow of the Valley," a feature documentary about a missionary and orphanage in Mexico facing cartel violence. He describes the challenges and dedication required to bring such a powerful story to life, drawing parallels between filmmaking and business storytelling. Dr. Mike and Josh explore the ethics of storytelling, discussing the fine line between emotional engagement and manipulation. Josh stresses the importance of authenticity and genuinely aiming to solve problems rather than just selling products. Key Takeaways: Emotional Connections: Stories connect on an emotional level, making them more impactful than mere facts. Audience as Hero: Successful brands, like Nike with "Just Do It," make the audience the hero of their story. Hero's Journey: The timeless hero's journey framework can be applied to modern business, positioning the company as the guide and the customer as the hero. Ethical Storytelling: Authenticity is crucial to avoid manipulation; genuinely aiming to solve problems builds trust. Documentary Insights: Josh shares his experience creating "Shadow of the Valley," highlighting the dedication required to tell powerful, real-life stories. Conclusion: Josh Webb's insights into storytelling provide practical advice for leaders looking to inspire and engage their teams. His emphasis on authenticity and emotional connection offers a blueprint for using stories to drive meaningful change. Call to Action: Hit play to hear the full episode and discover how you can harness the power of storytelling in your leadership journey. Links for This Episode: Social Links and email https://www.linkedin.com/in/joshwebb hellojoshwebb@gmail.com hello@joshwebb.co https://watch.shadowsofthevalley.com Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:00 Dr. Mike introduces the topic of storytelling and its importance in leadership. 1:16 Dr. Mike welcomes Josh Webb and introduces his background. 2:50 Josh shares his career highlights, including his work in creative leadership and documentary filmmaking. 3:24 Discussion on why stories resonate deeply and the emotional connections they create. 7:08 Josh explains how successful brands, like Nike, use storytelling to engage their audience. 8:16 Introduction to the hero's journey and its application in business. 10:00 Josh and Dr. Mike discuss the fine line between emotional engagement and manipulation in storytelling. 13:22 Josh shares insights into his feature documentary about a missionary and orphanage in Mexico. 15:12 Josh provides practical advice for leaders on using storytelling to inspire and motivate teams. 17:00 Discussion on the importance of authenticity and genuinely aiming to solve problems. 18:52 Josh talks about his current focus on family and personal storytelling. 20:00 Dr. Mike wraps up the episode with a summary of key takeaways and a call to action.…

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63. Radical Resilience with Dr. Andy Garrett 40:41

לפני 41 weeks40:41

40:41

How do you navigate the difficult things in life and keep going? Better yet, how do you navigate the tough stuff, take a few gut punches, deal with setbacks, and come back even better? That takes a radical form of resilience and that’s what we discuss in this episode with clinical psychologist, Dr. Andy Garrett. Guest Bio Dr. Andy is the world’s leading authority on Radical Resilience. He’s a clinical psychologist with over two decades of experience working with executive clients at his Newport Beach practice. In addition to growing a thriving in-person clinical practice, Dr. Andy is a prolific course creator, author, and keynote speaker teaching corporate radical resilience to top companies around the country. Using contemporary research and psychological best practices Dr. Andy has created a framework to replicate the Radical Resilience he directly learned from his grandfather, Carl Karcher, founder of Carl's Jr. This framework helps individuals and corporate teams cultivate a culture of Radical Resilience to thrive during seasons of adversity, and flourish regardless of the environmental context. With decades of clinical research, private practice, and business consulting under his belt, Dr. Andy is guiding companies in Radical Resilience - providing organizations with an antidote to corporate fragility - thereby enabling them to grow and thrive through today’s uncertain economic times. Dr. Andy has been featured on NBC, ABC, CBS, Fox News, Sports Illustrated, ISI, the Institute for Educational Advancement among other national publications and news outlets. What You’ll Learn An understanding of radical resilience and how it can benefit you Why successful people lack a sense of fulfillment Why discussing personal core values in the workplace is important Top skills necessary for success in the next decade Links for This Episode: web: https://www.ag-thrive.com/ email: drandy@ag-thrive.com LinkedIn: https://www.linkedin.com/in/dr-andy-garrett Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:00 Introduction to the importance of resilience and the guest, Dr. Andy Garrett, a clinical psychologist specializing in radical resilience. 1:16 Welcome to the Mission First People Always podcast and introduction of Dr. Andy Garrett. 2:50 Overview of Dr. Andy Garrett's professional background and connection to his grandfather, Carl Karcher. 3:24 Discussion about Carl Karcher and the personal impact he had on Dr. Andy Garrett. 7:08 Introduction to the concept of True North Radical Resilience and its development. 8:16 Core ideas and principles behind the True North Radical Resilience program. 10:00 Launch of the program during COVID-19 and its impact on participants. 13:22 Explanation of the term "radical resilience" and its significance. 15:12 Discussion on authenticity, self-awareness, and their importance in resilience. 17:00 Example of a company with misaligned values and how True North Radical Resilience helps. 18:52 Pillar 1: Establishing clear and consistent direction. 20:00 The importance of having a true north and its impact on leadership and team performance. 21:00 Example of leadership misalignment and its consequences. 22:54 Pillar 2: Mindset and motivation. 24:36 Importance of intrinsic motivation and its benefits over extrinsic motivation. 25:28 Pillar 3: Optimizing physiology for resilience, including sleep, diet, exercise, and active recovery techniques. 27:00 Explanation of active recovery techniques and their benefits. 28:00 Metaphor of cows and buffaloes in dealing with challenges. 29:00 Story of a manager who transformed his approach using the buffalo mindset. 31:00 The critical role of community and support systems in resilience. 33:00 Example of Carl Karcher's resilience during tough times and its influence on Dr. Andy Garrett. 35:00 Importance of true north in resilience programs. 36:00 Dr. Andy Garrett's final practical advice: creating space between what happens and our response. 38:07 Conclusion and thanks to Dr. Andy Garrett, with encouragement to connect with him for more information on radical resilience.…

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62. Building an Elite Sales Team with Dan Fantasia 38:16

לפני 43 weeks38:16

38:16

Introduction Revenue is the lifeblood of any business and it’s one of the factors that determines success or failure. As a result, one could rationally argue that the revenue generators are the most important people in any for profit business. But finding high-quality, committed sales professionals isn’t easy. And keeping your top performers can be equally challenging. There’s no worse day for a sales manager than when one of his top producers calls to say that she’s leaving to pursue another opportunity. That’s why I think my conversation with Dan Fantasia, founder of Treeline, one of the world’s premier sales recruiting agencies, will be so important for you to hear. And even if you’re not responsible for leading sales teams or recruiting sales people, please continue to listen because we’re also going to talk about building teams that excel and have great cultures–topics that apply to every leader. About the Guest Dan Fantasia has been in the field of sales recruiting since 1997 and founded Treeline in 2001. His exclusive focus on helping companies build world-class, elite sales teams has helped to change the lives of over 3,300 sales professionals. Dan has built a deep knowledge of what it takes to build and grow a top-producing business. As a proven sales leader and innovator, Fantasia has created a positively charged culture that promotes the good in every person, resulting in a team that has developed best-in-practice methodologies and technology that continues to revolutionize the industry. What You’ll Learn How do you hire top producers? How did you build consistently high performing sales teams? What is your system for ongoing talent assessment? What are your options to consider when creating the right incentive plans? Links for This Episode: Social Links WEBSITE: https://www.treelineinc.com/ FACEBOOK (PERSONAL): https://www.facebook.com/dan.fantasia FACEBOOK (BUSINESS): https://www.facebook.com/TreelineInc LINKEDIN: https://www.linkedin.com/company/treelineinc/ INSTAGRAM: https://www.instagram.com/treelineinc/ TWITTER: https://twitter.com/TreelineInc YOUTUBE: https://www.youtube.com/@TreelineInc Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:02 Introduction to the importance of revenue and sales in business. 1:20 Introduction of Dan Fantasia, founder of TreeLine, a premier sales recruiting agency. 3:03 Discussion about Boston and its sports culture. 3:56 Dr. Mike shares his background in sales and management. 4:23 The importance of sales in any organization and the priority of hiring great salespeople. 5:20 Challenges in finding and retaining top sales performers. 7:18 The importance of understanding the sales model and characteristics needed for top sales talent. 9:00 The process of consulting with companies to find the right sales candidates. 10:07 Real-world challenges in hiring and adjusting expectations. 11:02 The perception of sales as a career and its changes over time. 13:00 Universities offering sales degrees and the positive impact on the profession. 14:00 Differences between a sales professional and a salesperson. 15:00 Different roles within sales and career paths. 16:20 Building a top-producing sales team and strategies for small and large companies. 17:20 The innovator's challenge in hiring the first salesperson and understanding the sales process. 18:50 Importance of building a systematic approach to sales and having patience. 20:05 Setting accurate expectations and having patience with new sales hires. 21:00 Retaining top salespeople and understanding their motivations. 22:25 Strategies for keeping sales teams motivated and happy. 23:58 Importance of feedback and adjusting company strategies based on team input. 25:25 The role of compensation in retaining top sales talent. 27:18 Balancing fixed and variable compensation for different sales roles. 27:45 Keeping sales teams engaged during economic downturns or slumps. 29:07 The importance of setting realistic goals and adjusting them as needed. 30:35 Keeping a positive outlook and setting a motivational tone for the team. 31:00 Developing team members for growth and retention. 33:00 Integrating personal and professional growth in sales training. 34:20 Treeline's success through various economic challenges and available resources. 35:13 Final piece of practical advice: Start each day with a positive mindset. 36:20 Closing remarks and contact information for Dan Fantasia.…

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61. Leadership and Customer Success with Jess Osborn 31:56

לפני 45 weeks31:56

31:56

Introduction: Over the past decade, the role of customer success has gained importance and prestige. On this episode of the podcast, we have an industry veteran and thought leader who is going to tell us not only why customer success is critical, but how to build high-performing customer success teams and develop leaders from within those teams. So, whether you’re interested in the customer success function or you’re not even sure what customer success means, there will be value for you in this episode because we’re talking about leadership, developing people, and accomplishing an important mission. About the Guest Jess Osborn is the Vice President of Customer Success at GoCardless where she leads a team that is revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, all while cultivating a culture of excellence recognized for its impact on company retention and growth. Jess has leveraged her experience and passion for human-centric leadership to become a sought after speaker on the customer success circuit. Connect with Jessica via her LinkedIn account. Social Links https://www.linkedin.com/in/jessicareserosborn What You’ll Learn Why customer success has become a critical function in many industries Why Human Centric Leadership is critical in for customer success What does it mean to align business success with compassionate leadership How do you build a high-performing customer success team Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:00 Introduction to the importance of customer service and building a high-performing customer success team. 1:23 Dr. Mike introduces Jess Osborne, Vice President of Customer Success at GoCardless. 2:50 Introduction to customer success and its importance in the subscription economy. 4:07 What a customer success professional does daily, including the importance of knowing their customers and the difference between face-to-face and digital approaches. 6:07 The difference between an account manager and a customer success manager. 6:54 Jess shares her career journey into customer success and emphasizes the importance of drive and resilience in hiring. 10:00 Jess's passion for helping people achieve their career aspirations and how it became her calling. 13:55 Differentiating between rock stars and shooting stars in a team and handling underperformance. 15:06 Creating opportunities for growth within a company and characteristics of a culture that fosters growth. 17:24 Importance of emotional intelligence and relationship intelligence in leadership, with Jess's analogy of a manager as a gardener. 19:25 The variance in team cultures within tech companies and the importance of team bonding outside of work. 22:51 Quarterly meetups for team building and business meetings to address the challenges of leading a global team with remote workers. 27:08 The future of customer success: importance of commercial acumen and AI in the field.…

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60. Never Say “Calm Down”: How People Unintentionally Escalate Conflict on Your Team with Carol Bowser 35:47

לפני 47 weeks35:47

35:47

Carol Bowser, J.D is a workplace conflict expert. After practicing Employment Law for several years, Carol founded Conflict Management Strategies when she realized a lawsuit can’t deliver the level of resolution and satisfaction that is gained when people are actively involved in creating solutions to their workplace conflict. Carol’s clients come with a wide range of employers because conflict is universal across all industries and types of organizations. Where there are people, there is conflict. The key is to help people recognize and address conflict before it damages working relationships and creates organizational drag. In her over 20 years of experience, she has discovered some universal themes about workplace conflict and loves to share how people at all levels can strengthen their conflict resolution muscles Contact Carol at CB@managingconflict.com Links http://www.managingconflict.com https://www.linkedin.com/in/carol-bowser-2a65691 https://www.instagram.com/carol.bowser What You’ll Learn How people inadvertently escalate conflict when trying to de-escalate The most common responses to difficult conversations and now to recognize the responses A simple framework to prepare for the conversation How to set and manage expectations for the conversation Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:02 Introduction to conflict management skills as essential for managers and the lack of adequate training in many organizations. 1:23 Dr. Mike introduces Carol Bowser, a workplace conflict expert and founder of Conflict Management Strategies. 3:04 Carol joins the podcast, sharing her location and discussing the beautiful spring day in Tacoma, Washington. 4:03 Emphasis on preventing conflict and navigating it effectively once it arises. 6:31 Carol discusses common and impactful workplace conflicts, emphasizing how terms like harassment and bullying escalate situations and involve extensive investigations. 9:21 Challenges of managing unsubstantiated claims and the fear of retaliation in the workplace. 11:12 Discussion on creating a psychologically safe workplace and the importance of managers understanding their team to effectively manage conflict. 14:34 The importance of never saying "calm down" as it can unintentionally escalate conflict. 17:33 Strategies for managers to prepare for difficult conversations and recognize signs of underlying issues. 21:11 The value of establishing trust and psychological safety within teams to foster open communication. 25:03 Managing expectations and the approach to serious, sensitive conversations in the workplace. 29:30 Carol outlines the various services she provides as a mediator, trainer, and speaker. 33:19 Final advice for listeners on how to be proactive in addressing concerns and managing workplace conflicts.…

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59. A California Love Story with John Thill 35:41

לפני 49 weeks35:41

35:41

History provides the opportunity to study the past through the lens of the present, but what makes history so exciting for many of us is those moments when we truly feel transported back to those earlier days to see the world through the eyes of our predecessors–pioneers who laid the foundation for the lives we experience now. And the stories of the past become even more rich and vivid when they involve our own ancestors. I’m excited to share my conversation with an author who transports us back nearly 100 years–to a time when the promise of southern California was just beginning. It was a time when the California coastline was still wild and uncharted, the beaches were pristine, and there was no traffic! And my guest allows us to experience the remarkable sights and sounds of these different times through a beautiful love story. Whether you’re interested in the history of California, romance, or how individuals can shape the course of history, you're going to enjoy my conversation with author John Thill. About the Guest John Wilcox Thill is the author of A California Love Story. It’s the romantic story of Ray and Dora, John’s grandparents recreated through a series of forgotten love letters from his grandparents’ courtship. Within their worn folds, John found a story that was both timeless and filled with emotion, all happening in an era in American history when the future of California was still taking shape. John is a graduate of San Diego State University and spent much of his career in managing and producing video content for large organizations. Later, he transitioned to corporate learning and development, and became a partner in a global talent development company. What You’ll Learn Life lessons about love, commitment, and hard work How much San Diego County, CA has changed over the last 100-years How this author painstakingly and lovingly created a critically acclaimed book Social Links Buy the Book on Amazon . https://johnwthill.com https://www.linkedin.com/in/john-thill-6718b48 Connect with Dr. Mike: Website: https://www.drmikepatterson.com Book: https://www.missionfirstpeoplealwaysbook.com LinkedIn: https://www.linkedin.com/in/drmichaellpatterson Instagram: https://www.instagram.com/therealdrmikepatterson/ Twitter: https://twitter.com/drmikepatterson Buy The Book!: Mission First People Always Episode Minute By Minute: 0:02 A journey into the history of Southern California through the love story of Ray and Dora Wilcox. 1:40 Meet John Thill: Discussing his book "A California Love Story," based on his grandparents' love letters from the 1920s. 3:44 The Genesis of "A California Love Story": John shares how discovering a hat box full of love letters led to the creation of his book. 5:14 John discusses how the pandemic inspired him to finalize and publish the book. 6:32 Overview of "A California Love Story": A glimpse into the themes of dreams, love, and success captured through heartfelt correspondence. 9:14 Exploring the changes in Southern California's landscape and population through Ray's experiences. 13:43 Ray Wilcox’s Contributions: Discussing Ray’s involvement in real estate and his role in the development of Camp Pendleton. 16:57 Personal Growth Through Writing: John reflects on the lessons learned about persistence, community service, and family values during his writing process. 26:47 Insights into how John’s storytelling has moved audiences and the personal connections he has made. 30:24: John encourages listeners to consider their own legacies and the importance of documenting personal histories.…

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Rethinking Alzheimer's Disease Podcast

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67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

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Mission First People Always's podcast « » 67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture

פודקאסטים ששווה להאזין

ברוכים הבאים אל Player FM!

Apple AirPods Pro (2nd Generation) Wireless Earbuds, Active Noise Cancellation, Hearing Aid Feature, Bluetooth Headphones, Personalized Spatial Audio, High-Fidelity Sound, H2 Chip, USB-C Charging

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Mission First People Always's podcast « »
67. Leading with Kindness: Brittany Martin on Disrupting Workplace Culture