Reliable Voice Agents

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Brooke Hopkins is the CEO of Coval, a company making voice agents more reliable.

Reliable Voice Agents // MLOps Podcast #347 with Brooke Hopkins, Founder of Coval.

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// Abstract

Voice AI is finally growing up—but not without drama. Brooke Hopkins joins Demetrios Brinkmann to unpack why most “smart” voice systems still feel dumb, what it actually takes to make them reliable, and how startups are quietly outpacing big tech in building the next generation of voice agents.

// Bio

Brooke Hopkins is the founder of Coval, a simulation and evaluation platform for AI agents. She previously led the evaluation job infrastructure at Waymo. There, her team was responsible for the developer tools for launching and running simulations, and she engineered many of the core simulation systems from the ground up.

// Related Links

Website: https://www.coval.dev/

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Timestamps:

[00:00] Workshop feedback

[02:21] IVR frustration and transition

[05:06] Voice use cases in business

[11:00] Voice AI reliability challenge

[18:46] Voice AI reliability issues

[24:35] Injecting context

[27:16] Conversation flow analysis

[34:52] AI overgeneralization and confidence

[37:41] Wrap up