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תוכן מסופק על ידי Paco Lebron and Rick Smith and Paco Lebron. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Paco Lebron and Rick Smith and Paco Lebron או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
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EP 241 Navigating the AI Frontier: Copilot, Power Automate, and Beyond

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Manage episode 427959471 series 2600502
תוכן מסופק על ידי Paco Lebron and Rick Smith and Paco Lebron. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Paco Lebron and Rick Smith and Paco Lebron או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively.

Full Video Podcast Link: https://youtu.be/jEdS_YIuZ0M

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Nick Ross from T-Minus365

  continue reading

212 פרקים

iconשתפו
 
Manage episode 427959471 series 2600502
תוכן מסופק על ידי Paco Lebron and Rick Smith and Paco Lebron. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Paco Lebron and Rick Smith and Paco Lebron או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively.

Full Video Podcast Link: https://youtu.be/jEdS_YIuZ0M

---------------------------------------------------

Connect with us!

---------------------------------------------------

MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Nick Ross from T-Minus365

  continue reading

212 פרקים

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In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?" , this time we’re talking about what we’re doing to sleep at night. We dig into the strategies, changes, tools, and mindset shifts we’re implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about staying ahead, staying sane, and getting some well-earned rest. Full Video Podcast Link: https://youtu.be/1CMU6l_kDrg --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry. If you’ve ever felt like you're building your MSP in a silo — this episode will hit home. Highlights: The vision behind MSPOgs and what makes it different How MSPs can find strength through community Real stories from the front lines of MSP leadership Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs. #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Juan Fernandez https://www.linkedin.com/in/1jf/…
 
In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint. #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we will tell you the exact framework we used to: Evaluate vendors the right way Offboard with professionalism Onboard with confidence Set expectations for support, communication, and service from day one If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right. 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/maBBkcez6Tc --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value. 🔧 Tools we use 🔐 Security strategies 📊 Productivity hacks 🧠 Lessons from the field 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/C7kN6nziFro --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it’s time to part ways with a vendor. Whether it’s poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning signs that it’s time to reevaluate the relationship, how to assess the real cost of staying, and the steps to take for a smooth transition. We also share personal experiences and tips on navigating tough conversations, maintaining professionalism, and protecting your clients during a switch. Key takeaways: Red flags that signal a vendor relationship is failing How to measure the cost of inefficiency vs. loyalty The right way to plan and execute a vendor transition Why staying too long can damage your service and reputation If you’ve ever wondered whether it’s time to make a change—or how to handle one—you won’t want to miss this episode. Full Video Podcast Link: https://youtu.be/ROEItkZiLy4 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful conversations that drive real business results. Whether you’re just starting on LinkedIn or looking to refine your approach, this episode is packed with insights you can use today. 💡 What You’ll Learn: How to optimize your profile to attract the right audience The difference between posting vs. engaging and why both matter Why consistency and storytelling are the keys to visibility How to avoid the common mistakes MSPs make on LinkedIn The tools and tactics Richard uses to help business owners grow their reach 📢 Whether you’re an MSP owner or a tech professional, this episode will help you turn LinkedIn into a lead-generation machine. Full Video Podcast Link: https://youtu.be/psoXnE2kZAk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Richard Bliss from BlissPoint Consulting https://www.linkedin.com/in/bliss/…
 
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! Full Video Podcast Link: https://youtu.be/9pu41oww1fM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game! --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship. If you’re looking to tighten up your onboarding game and boost client satisfaction from day one, this episode is for you. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! 💬 Comment with your own onboarding best practices! Full Video Podcast Link: https://youtu.be/8DPeWaf3stY --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP. 🔔 Subscribe for weekly insights from the MSP trenches! 👍 Like & share if you relate to our stories! 💬 Drop a comment with your own lessons from the field! Full Video Podcast Link: https://youtu.be/8SxQipNjrtE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: https://youtu.be/AbYtK8msfTk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON your business, not just IN it Effective time management isn’t about doing more—it’s about doing what matters most. Tune in for actionable tips that will help you run your MSP smarter, not harder! What’s your biggest time management struggle? Drop a comment below and let’s discuss! Full Video Podcast Link: https://youtu.be/wPDqihdfwVk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeaways: ✅ How AI is transforming the traditional service desk ✅ The benefits of AI-powered automation for MSPs ✅ How AI improves response times, efficiency, and scalability ✅ The challenges and limitations of AI-driven support ✅ Practical tools and solutions MSPs can implement today AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter. 📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss! Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better security measures Tools and strategies to reduce risk and improve compliance As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers. Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: paco@mspunplugged.com Rick Smith from Renactus Technology Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/…
 
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