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Automation featuring Chafik Abdellaoui
Manage episode 446803227 series 3284712
תוכן מסופק על ידי Rob Dwyer. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Rob Dwyer או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
The 2019 film, Automation, is bad. It has a poorly written screenplay and awful acting. The worst part of the movie is probably the special effects. For a movie about automation, you’d think they would have used better tools. They could have used Autodesk’s Design and Make Platform to put out something more than a guy in a robot suit but instead, we got practical effects that are rather embarrassing. The Next in Queue TL;DR review: Not enough automation in Automation.
Perhaps Chafik Abdellaoui’s team at Autodesk has already reached out to the filmmakers – you’ll have to ask him. I asked him about the future of contact centers and I can sum up his response in two words: more automation.
We discuss: • The longstanding place of automation in contact centers • How AI and LLMs are changing the landscape of customer service • How data integrity impacts the usage of bots • Why automation may not reduce the need for human agents • How accountability impacts the deployment of AI solutions Connect with Chafik on LinkedIn – https://www.linkedin.com/in/chafikabdellaoui/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
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