How to move past the crisis that continues to haunt you

Off the Rock, On the Record

If you work in public relations, you know what it feels like to pray a crisis away. After all, no one wants to navigate the intense tightrope that is responding to questions about something bad that’s happened at no fault of your own. But that’s our job as communicators, and we have to respond no matter how many times the topic is brought up. Lauren Hannaford and Whitney Nolan, directors of client services at Obsidian Public Relations, provide *sage* advice to help cleanse your company of the crisis that continues to haunt you.